Ingram Park Nissan

Dishonest Told us we would have to get base model to get payment wanted but 1 day later advertised a upgraded model for 5000 less. Went back to dealership asked Told us we would have to get base model to get payment wanted but 1 day later advertised a upgraded model for 5000 less. Went back to dealership asked for to trade for upgraded model was told it had sold but then found out it wasn't and asked to redo lease with the upgraded model and they wouldn't do it. I have bought 5 Nissans including this one and will not be doing business again. This is how they treat a long time,loyal customer. They made excuses for why they couldn't do the deal when in actuality the could of being that the bank didn't even have the paperwork yet. More

Fraudulant claims Never got there.Daniel,service advisor contradicts what is said on several websites about reflashing computer after having replaced MAF sensor.Althoug Never got there.Daniel,service advisor contradicts what is said on several websites about reflashing computer after having replaced MAF sensor.Although a shop checked mine with a meter and replaced it,he insists the problem is with the throttle body needing cleaning that has to be done BEFORE flashing the computer.Of course there is a fee.Under 80,000 the flashing should be free,so of course,the cleaning fee! More

Wrong address put on my invoice. Check your address on your invoice before you pay for the service. My service invoice had someone else's address which I didn't notice till I got home Check your address on your invoice before you pay for the service. My service invoice had someone else's address which I didn't notice till I got home. I called them back and asked them if they could correct the invoice and put the correct address. They told me once they close out the invoice it can not be changed and stays that way in their system.. More

I was very happy with my Service Advisor. Gerardo Mendoza was my Service Advisor. I was very happy with the way he treated me and my vehicle. It’s nice to have someone who truly cares. I would Gerardo Mendoza was my Service Advisor. I was very happy with the way he treated me and my vehicle. It’s nice to have someone who truly cares. I would definitely recommend him. More

Unprofessional Service & Poor Communication My TPMS was not working and the light was out. Nissan asked if under warranty, I figured they were connected to a main frame but sales person didn’t t My TPMS was not working and the light was out. Nissan asked if under warranty, I figured they were connected to a main frame but sales person didn’t try to find out. Therefore I called the state of MD and they gave the sales person a number to check for warranty with my cellphone. I started with a team leader called Barry and evidently he passed my information to a Larry without informing me. When I arrived to pick up my car after service an Anthony waited on me. He handed over my remote to the cashier. When I paid for service I drove home to find out my remote was broken and Anthony never spoke a word about my remote. The communication was very poor, you are suppose to keep your clients informed. More

Blown away I was truly blown away with my experience at IPAC Nissan. My salesman Nick Stephens, went above and beyond to get me the exact car I wanted! He was ve I was truly blown away with my experience at IPAC Nissan. My salesman Nick Stephens, went above and beyond to get me the exact car I wanted! He was very knowledgeable and made the long process of buying a car a bit more bearable. I will definitely be sending my friends and family to Nick and his team for years to come. More

Excellent Nick Stevens was very thorough on explaining all aspects on the purchasing my vehicle. in all Everyone was very helpful and super friendly over at IPA Nick Stevens was very thorough on explaining all aspects on the purchasing my vehicle. in all Everyone was very helpful and super friendly over at IPAC More

Helpful! They were all very helpful and friendly! They were me ver pushy, and worked well with what we were looking for! Good experience over all. They were all very helpful and friendly! They were me ver pushy, and worked well with what we were looking for! Good experience over all. More

Great experience. My sales person was wonderful took care of us quick and to the point of what i was looking for. He understood what i was looking to purchase and didn' My sales person was wonderful took care of us quick and to the point of what i was looking for. He understood what i was looking to purchase and didn't try to sell me something else. Also his manager came out ti greet us whenever our sales man was working on something. Overall i was pleased with everything. More

New Car I had a very good experience... my only suggestion is, I was dealing with Rob thru email for a week and when I showed up to the dealership expecting t I had a very good experience... my only suggestion is, I was dealing with Rob thru email for a week and when I showed up to the dealership expecting to talk to Rob and Louis became my salesman without explanation. All in all it was ok because I really liked Louis. But for future reference, I feel it would be good if that was explained to the customer by Rob before the customer shows up. More