Ingram Park Nissan

My experience started out pretty terrible here, waiting for an hour before getting any help and staying there past the time I wanted was not apart of the plan. However, once I started working with Richard for an hour before getting any help and staying there past the time I wanted was not apart of the plan. However, once I started working with Richard it was smooth sailing. He really paid attention to what I wanted and got the car I wanted at the price I wanted. Richard really made the experience much better; this is why I am giving them this rating. I would recommend this dealership as long as they don't make anyone wait as long as I had to. More

This was my second experience leasing a Nissian at IPAC in San Antonio. I must say that the entire experience from working with Joe Mata in the Sales Dept to , Craig in Customer Relations, Finance Manager in San Antonio. I must say that the entire experience from working with Joe Mata in the Sales Dept to , Craig in Customer Relations, Finance Manager, IPAC Manager, to the Manager of Service Department was a great experience. Everyone at IPAC went out of their way to make sure buying a car was a pleasant and less stressful experience and they were very accommodating to a customer's individual needs. Since I work in a Customer Service industry myself I am very aware of what is good customer service and what will bring a customer back. I must say, I would definitely recommend IPAC Nissian to my friends! Thanks again! Ms. Nancy Mace More

I started out with IPAC Mazda. Humberto was helping me through all my decisions and it was a pleasure to not feel pressured by a salesman. When i decided to go to a new Nissan, I had to switch dealership through all my decisions and it was a pleasure to not feel pressured by a salesman. When i decided to go to a new Nissan, I had to switch dealerships since i was now going with a new Vehicle. My car selection process was extensive and Humberto was patient throughout the entire time. When i decided to go with a new Nissan Versa, i realized that Humberto would not be able to sell the car from the sister dealership. He walked me to the Nissan side and at that time noone was available to assist me. He stayed with me, working with the Managers of the Nissan place. Then Craig Johnson came to me and asked what it was that i needed them to do to get the deal done. I told him, he said "Okay". He walked away, then about 10 minutes later, he was back and told me everything i asked for, I got. I chose to come back the next day because it was very late at this time. Shaun Rice then gave me a Loaner car so i could leave my trade there. The next day, i came in and after a small wait, i was back in the finance dept. where i met Jason Swindle. The finance part went great and Jason even made my wife comfortable (who never likes to be in the financial end of things). I was then given a tour of my new car, which i have never experienced before. At this point i noticed a few concerns with the window tint. Shaun was fast to say they will fix it and even made me an appointment. Throughout all of this, Craig, Shaun, Jason and Humberto greeted me, talked with me, and just plain made me feel comfortable. I would give everyone of them 10's if they were an option! This was a great experience and i can assure you that my next car will come from IPAC Nissan! Great Job to the team at IPAC and IPAC Nissan! More

I had a great experience at Ingram Park Nissan. Wajih was very knowledgable and very helpful in making my decision to purchase my very first Nissan. I was very pleased by my overall experience. very knowledgable and very helpful in making my decision to purchase my very first Nissan. I was very pleased by my overall experience. More

After previously purchasing from IPAC Nissan, when it came time to purchase another car the ONLY choice was IPAC Nissan. It became a question of trust, fairness, quality service and the feeling of "famil came time to purchase another car the ONLY choice was IPAC Nissan. It became a question of trust, fairness, quality service and the feeling of "family". The difference IPAC gives in relation to competition is simple, they take care of you throughout the whole process. They take the time to explain things, get you the best offer for your trade, offer the best deal on your new purchase and follow through even after you leave. I was overwhelmed and excited when I got a call to come back for a lower interest rate. That was IPAC looking out for me and my family. I will continue to send my friends and family and recommend IPAC. I am truly grateful for my IPAC family. Dr. Joanne Minnick More

I was very pleased with my experience at IPAC. Ron Rios was very exceptional. He did not pressure myself or my brother into buying a car. My brother was truly impressed with the fact that he gave us time t was very exceptional. He did not pressure myself or my brother into buying a car. My brother was truly impressed with the fact that he gave us time to talk it over and stayed with us through the whole process. Truly, one of the better experiences I've had getting a vehicle. More

Everyone i came in contact with were very friendly. They took into consideration my needs that concerned me in purchasing a new vehicle. Thank you took into consideration my needs that concerned me in purchasing a new vehicle. Thank you More

I have been tracking Nissan Altimas for two years through Consumer Reports. I finally decided to obtain one, so I contacted IPAC through the internet sales department. I got an automated response within 5 Consumer Reports. I finally decided to obtain one, so I contacted IPAC through the internet sales department. I got an automated response within 5 minutes, and then a personal response from Dale shortly thereafter. I agreed to come to the dealership the next day after explaining my purpose in trading for an Altima 2.5. Upon arrival, Mike Rodriguez greeted my wife and me warmly, helped us meet up with Dale, and then Dale had Mike take over the sales process. We test drove the vehicle after a brief systems introduction, and then came back to the dealership to begin the paperwork. Mike did some preliminary papers on our trade-in payoff and our financial application. Once our credit score came in and our payoff balance was established, Mike turned us over to Shawn. After several minutes of give-and-take to reach an acceptable payment level, we arrived at an agreement. Next, we went to the financial documents preparation station, where a customer care rep (nice woman, but I don't recall her name) met with us before our time with the document preparer. Since one document preparer was new and running behind, another jumped in to conclude our purchase process. We were treated exceptionally well by all personnel. Our only dissatisfaction/concern had to do with pricing. We came in to buy a vehilcle priced on the internet at under $20K, but the paperwork was drawn up at $21.5K. When I asked why, Shawn stated that the paperwork price included dealer prep costs of nearly $1500 (some of which I wouldn't have chosen). We weren't expecting that...! We feel that the advertised price on the internet should be the final sales price, except for the addition of TTL fees. It was nearly a deal-breaker --- especially since our trade-in allowance was very, very low. Granted, we brought in a 1996 Infinite J30, but it had very low mileage and a pristine leather interior with Bose stereo system. We purchased it for $4K a month ago, and just spent $1100 more this week redoing engine seals with a tune-up. To be offered only $500, plus another $500 for this quality, low mileage vehicle, was unbelievable and sobering (insulting...?). I turned it over with some buyer remorse because Infinitis are expensive to maintain, but we figured it worth much more than $1K. We discussed this with Shawn, and eventually we were conceded $2K. So, between the unexpected dealer prep cost additions and the low trade-in allowance, we were almost ready to walk out the door. In the end, though, Shawn got the payment near our acceptable budget provision, and the car quality itself brought the sale to conclusion. Thank you! Wes Trueblood San Antonio, TX P.S. - Please don't add the address below to your database. I already receive IPAC emails from a used-car purchase 3 years ago. If you wanted my input, and you sent the request by email to me, it seems redundant to require me to submit an email address and set up an account with your company. Just accept the feedback and drop this nonsense requirement (please). More

Ron and his team bent over backwards to help with the trade in and purchase of 2 new vehicles for my family! TOP NOTCH SERVICE trade in and purchase of 2 new vehicles for my family! TOP NOTCH SERVICE More

Horrible dealership! When my wife and I turned down their ridiculously lowball offer, they refused to give us our keys back from the “trade-in evaluation”. Soon, three different IPAC managers tried to their ridiculously lowball offer, they refused to give us our keys back from the “trade-in evaluation”. Soon, three different IPAC managers tried to “close the sale”. Luckily, my wife and I took separate cars and I drove back to our house to get the spare. Everyone from the salesperson to upper management needs to take an ethics class! Don’t waste your time at IPAC, they wasted ours, we were there for 4 hrs! More