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Ingram Park Nissan
San Antonio, TX
619 Reviews
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June 14, 2011
I would suggest that all sales people have a listing of documents necessary for the purchase of a new or used vehicle. Potential buyers could make sure that they lessen the amount of time at the dealership documents necessary for the purchase of a new or used vehicle. Potential buyers could make sure that they lessen the amount of time at the dealership. You could even have documents required on IPAC Nissan's website. Thank you. PS I really love this car and look forward to the future with IPAC Nissan. More
by rudolph692004
Employees Worked With
shawn, and georgette gonzalez
June 06, 2011
On May 12 I made an initial phone call & internet inquiry about a Nissan Frontier I was interested in. During my conversation with Pablo Cerna he asked for my phone number so that he could call me ba inquiry about a Nissan Frontier I was interested in. During my conversation with Pablo Cerna he asked for my phone number so that he could call me back with regards to any inventory he might have on the lot. About an hour passed and he phoned me stating he didn't have any Nissan Frontiers in my price range, however, he had a Suzuki Equator that was very similar to the Nissan Frontier and that I could get a much cheaper price than a Frontier. After checkiing the the IPAC website I became interested in the Equator and set up an appointment to drive the vehicle on Saturday May 14, 2011 as we were coming in from Laredo, TX. On May 14, my wife & I made the 2 hour trip to your lot to test drive the Equator we arrived by 10:45 AM it took nearly 30 minutes to get someone to help us. (So much for a so called appointment) Once Mr. Cerna got to us it was determined that the keys for the Equator were missing/lost. In my opinion if he knew I was coming for an appointment test drive everything should have been ready to go (i.e. the truck keys & the truck was empty on gas and uanble to take for a test drive) I decided after looking at the vehicle it was clean and ready for me to make a deal on the truck. Of course with the pending approval of a test drive. After waiting nearly two hours a key was finally cut for the vehicle. While all the waiting I was able to strike a deal for the truck but I had some apprhension due to the high interest rate. Once in finance I relayed my concern to Bryan Price our finance person about the high interest rate. He left & came back and said if I purchased the GAP & Extended Warranty it would give him buying power to lower the interste rate. He couldn't guarantee anything. The intial interest rate was for 17.99% and after negotiating with him and a trip to the sales tower he came down to 15.99%. He stated this would be the highest I would pay on an interest rate (my wife & I signed a contract for 15.99%) healso stated if he was lucky he might be able to lower the interest from 15.99%. He stated if he got it lower he would have to send Freddy Estrada to laredo to have us sign a new contract. Of course this didn't happen...nearly a week past bye for them to tell me they couldn't get anything lower that in fact the interest rate was going to be at 17.99% as intially quoted and that Freddy Estrada would be coming down for us to sign the new contract. To me these are very shaky business practices at best & I have filed a griveance with the Texas Attorney General's Office & the Better Business Bureau. To top this entire bad experience off your dealership has yet to pay my vehicle off after nearly a month. It never seems to amaze me that the salesmen were constantly calling me to sell me a car but after I bought the car & need assistnace they never call back. By the way Mr. Cerna promised me the Keyless Entry Fob that was suppose to come with the truck as advertised by the Dealership & he has yet to phone me & tell me when I can come in for an appointment to program the fob. I can guarntee you I will never recommend any of my family, friends, or business associates from Laredo every purchase a vehicle from this dealership. Im throughly disappointed in the dealerships lack of Customer Service & business practices. My vehicle that I traded in needs to be paid off ASAP or I'll have to seek legal action. Also I have yet to receive my vehicle license plates or the paperwork for my truck...please send them ASAP. More
by klo422
Employees Worked With
Pablo Cerna,Fred Estrada, Bryan Price
June 02, 2011
Craig Doyle was great and so was the rest of the team at IPAC Nissan. I think we got a great deal and I absolutely love my new truck. Craig was friendly and Shawn ( I think that was his name) was also very IPAC Nissan. I think we got a great deal and I absolutely love my new truck. Craig was friendly and Shawn ( I think that was his name) was also very knowledgeable and friendly. We didn't spend hours and hours in the dealership like we have in the past. Only downside is I believe we should have been given a 12 month pass to the Wash Tub - other dealers are offering similar perks and if IPAC Nissan wants to compete for further business, it would be in their best interest to get on board with the 12 month instead of the 3 month, starting with me. Yvonne Harris More
by harrisy
Employees Worked With
Craig Doyle
June 01, 2011
A very good experience..My english is not so good and Fred Estrada speaks spanish and I could ask everything of my concerns..I'm sorry, but I don't have or don't remember the name of other person helping Fred Estrada speaks spanish and I could ask everything of my concerns..I'm sorry, but I don't have or don't remember the name of other person helping me...he also speaks spanish...I think is Mr. Estrada boss... I love my car!!!! Diana Mata (210) 379-9168 More
by dianamata
Employees Worked With
Fred Estrada
June 01, 2011
By far, hands down, the GREATEST expierance I have ever had purchasing a vehicle. Dean Soto should be a "keeper" for your dealership. He made sure that we understood every step from looking at the vehicl had purchasing a vehicle. Dean Soto should be a "keeper" for your dealership. He made sure that we understood every step from looking at the vehicle, driving it, understanding the steps of negotiations, signing the contract, how to operate the vehicle, to, purchasing accessories, maintance options, and referal incentives. He has offered to help link up the bluetooth on our phones with the new car. Dean has even offered to go by our house to help program the garage door openers. James was also helpful and was able to answer any questions of payment and/or contract terms. He also got us that GREAT price! I have and will continue to purchace all of my vehicles from Ingram Park Nissan, this was my fourth! THANK YOU INGRAM PARK NISSAN More
by jlgoodwin19
Employees Worked With
Dean Soto and James
May 27, 2011
Excellent experience, friendly sales persons, fast and attentive service, would definitely recommend this dealership to friends and family. The dealership was willing to work with us until we were satisfi attentive service, would definitely recommend this dealership to friends and family. The dealership was willing to work with us until we were satisfied with our purchase. I definitely look forward to any future encounters with this dealership. More
by cattexan
Employees Worked With
Russell Bragg
May 21, 2011
I traveled 4 hours to buy from Adam at IPAC Nissan. I made calls from home and he worked everything out so that I could just drive to the dealership and pick the vehicle up. No overselling of the produc made calls from home and he worked everything out so that I could just drive to the dealership and pick the vehicle up. No overselling of the products and that is why I will buy from IPAC Nissan and Adam. I don't like being hassled on services or upgrades and Adam respected that. I live in Abilene where we have a local Nissan dealer and I will always travel to IPAC Nissan to buy. Great people and prices that can't be beat. Unlike my local dealer, when IPAC Nissan says you are approved on a vehicle you are approved. They have made me a customer for life. More
by robinson1724
Employees Worked With
Adam Garza
May 06, 2011
It was very late at night when the purchase was finished. we were given a brand new filthy dirty purchase to take home. It was below empty on the gas gauge, as well. We left afraid we might run out of gas.I we were given a brand new filthy dirty purchase to take home. It was below empty on the gas gauge, as well. We left afraid we might run out of gas.I was not happy at all about this. Not a good way to run a dealership. No pride in what they sell. Next day we were to return to have it washed and put some gas in for us. We waited almost 4 hours for our truck. They did not even care. We were also supposed to be reimburst for any gas we put in, but no receipts came out and it was so late we totally forgot to go inside and ask for one. We were not paid for that gas, like they had promised. We were also promised 9.99 oil changes for life by our salesman but he didnt ever write it down like he said he was going to. Lastly, we have excellent credit ratings and we were only offered 3.6* loan and They wouldnt give us the nissan 0*. Thats about it for our experience with ingraham nissan san antonio. That is why I only give 3 in everything . More
by 2sad
Employees Worked With
dont know his name
May 05, 2011
This was a much more expedient experience than I thought it would be. Chris was very attentive to my exact needs and even suggested the sports model might not be the best thing for my son (I agreed complet it would be. Chris was very attentive to my exact needs and even suggested the sports model might not be the best thing for my son (I agreed completely). I am pleased with the experience, the car, and my son is happy with the Sentra. More
by mary blanc
Employees Worked With
Chris, James, Gigi
April 26, 2011
Great people over all from the internet sales (Barbie), Tony and Mohammed. The finance people were very informative and helpful as well. I will recommending friends and family to come visit when its time f Tony and Mohammed. The finance people were very informative and helpful as well. I will recommending friends and family to come visit when its time for a new or used vehicle. I have been a Toyota owner for many years and this is our second Nissan, and the first car served us well and I only expect great things with this Titan. I did stop by Toyota first and I could not get them to budge with the prices. We are a Nissan Family now and we would like to send out our sincere appreciation to the staff a IPAC!!! Thanks, Chris, Karen, Ty & Kagan Weikle More
by cweikle
Employees Worked With
Mohammed and Tony
