Bought an Audi here 2 years ago. Had a great experience with my salesperson Sam, which is the only reason they are getting any stars at all. Other than Sam, I have found most of their employees to be rude and/or incompetent. Service department is awful. First visit, they ordered the wrong parts for my car, but they let me sit in the waiting room for almost 2 hours before telling me this. No communication. Second visit, I was promised a loaner car while my car was being serviced, but when I got there, none were available. Third visit, nobody called me when my car was finished. I called them and they informed me it had been done for a couple hours. We also purchased an extended warranty on my vehicle which means there is a zero deductible for any covered repairs. Yet every time I bring my vehicle in, they try to bill me and I have to explaon that I purchased the extended warranty. Very unprepared and unprofessional. We have also owned two Land Rovers that we have serviced at Fields in Waukesha where we have received exemplary service every time with a smile. They go the extra mile, which is what a luxury dealership should do. International Audi should take lessons in customer service. I would never purchase from this dealership again, which is a shame because I love the Audi brand and would otherwise consider purchasing another one.
*** Another strike against International Audi's horrendous service.... I dropped my car off with them for service this morning. We have a GPS tracker on the vehicle. It appears they allowed one of their employees to take my car home overnight. Police have been contacted. Absolutely ridiculous and horrible business practice! Avoid at all costs!!