International Audi of Milwaukee

Not recommended. They want money and don't care.about you. Seriously 😒. I have to write 15 words. Weird. They want money and don't care.about you. Seriously 😒. I have to write 15 words. Weird. More

I brought my 21 year old B5 into this dealership for some help with the ignition. I had accidentally snapped the plastic replacement key off into it before getting the opportunity to have new keys cut -- thi help with the ignition. I had accidentally snapped the plastic replacement key off into it before getting the opportunity to have new keys cut -- this is because a set of two from the dealer (who is the only licensed business to order keys from the factory in the entire area) is nearly $500. I tried 3 different locksmiths to get the broken portion out of the ignition to no avail, and ended up having to get my car towed using roller blocks as it was stored in underground parking with the steering rack locked. I had maintained constant communication with a service advisor there, informing them of my intent to have the car delivered, and explained SEVERAL TIMES what the problem with the ignition was. I returned to them about a week after this to get something I needed out of my car and they were able to look up who I was to fetch my key to let me in. I was asked upon this visit "what's wrong with the car" which I found odd, but brushed off since the man who helped me was not primarily my point of contact throughout the process. Two more weeks go by with no contact whatsoever from them, I try calling my service advisor numerous times asking for an update in good faith and either get sent directly to their voicemail, or do not receive a return call. This is the first time that I went in to the dealer and learned that they had actually not even inspected my car, despite it being 3 weeks. They attempted then to insinuate the extremely professional individual that helped me with towing, had dropped my car off to a renowned dealer without even so much as mentioning the car was there, despite it being done during the middle of the day. Based on the fact that I myself had to help the tow driver and have worked in automotive before, I know this is a disingenious claim. They would have needed at least 1 - 2 people's assistance based on the way that it was parked in their lot space, and that the B5 is not a light car. The meat and potatoes of all of this is that despite the absolutely horrible customer service and lack of urgency whatsoever, they still expect to charge $1100 for the repair bill, on a 21 year old car which I bought for $500. This has cost me time, money and placed unnecessary stress on me as, at the time of writing this, I am slated to begin a new job on Monday. Any time I call the service advisor I get the typical run around and deflection of "oh we're short staffed" ( I have seen with my own eyes full staffing in their service advisor department), "I was just about to call you" ( I called and left many unanswered voicemails asking for status), "Oh the parts just came in 30 minutes ago, but it will take until Monday afternoon to fix" (I looked up how to actually replace the ignition, and it takes about 20 minutes). Stay away at all costs unless it is absolutely manufacturer required that you patronize this stealership. I won't name names, but am incredibly disappointed and angry with the "service" I have received to date. More

A dream come true The dealership is beautiful to start with and then I got to meet Jacob Ebsen ! The car I was looking for is an Audi A7 and they were sold out. Jacob The dealership is beautiful to start with and then I got to meet Jacob Ebsen ! The car I was looking for is an Audi A7 and they were sold out. Jacob arranged to test drive a loaner A7 and I loved it!! Jacob was able to locate an A7 in the color I wanted in Colorado and had it shipped here. Jacob also personally delivered the car to my home. The car and experience is truly a dream come true! Thank you Jacob. More

Sleazier than a typical car dealership. They refuse to take responsibility for their misdeeds. New car returned in worse shape after a routine appointment. It’s in your best interest to buy from a Chica take responsibility for their misdeeds. New car returned in worse shape after a routine appointment. It’s in your best interest to buy from a Chicago dealer...better price and better service. More

Great Dealer, Very Helpful Jacob was very attentive to my needs and answered all of my questions to the best of his ability. I test drove a used Buick Lucerne, and while Jacob d Jacob was very attentive to my needs and answered all of my questions to the best of his ability. I test drove a used Buick Lucerne, and while Jacob did not specialize in Buicks, he worked to get me all of the answers I wanted. There were no underhanded sales tactics and Jacob was very upfront with all of his answers. Unlike most dealerships, I was taken seriously at 19 years old. While I ended up purchasing a different car, I really appreciated the service offered here. If you want something from their inventory, you couldn't find a better place to get it. More

Disappointed When you are purchasing, the salesman will tell you anything, even if not true. It's been two weeks now, I call regularly with no return calls, to ge When you are purchasing, the salesman will tell you anything, even if not true. It's been two weeks now, I call regularly with no return calls, to get my problem resolved. I now regret purchasing from this dealership. There is never an excuse to not return a call, or to lie More

Bait and Switch From the min I arrived at this dealership I felt a little bit like I wasn't taken seriously. Alot of sales reps just hanging out in the show room look From the min I arrived at this dealership I felt a little bit like I wasn't taken seriously. Alot of sales reps just hanging out in the show room looking at my like what is this guy here for . I was very straight forward on what I was there to do and this was the buy a vehicle and what my goals where . It all seemed to go smoothly but I was wrong . I came in looking at one vehcile but decided not to go with it because of age milage and year . I looked at vehciles they had in stock because I did enjoy the experience with the sales person did find another vehicle I liked they knew what I was looking to do and send me #s on the vehcile . This is very the games started over promise and under deliver ran my credit where I told them not to because I wanted to look at my own financing then pulled the good old bait and switch say one think mean another. If your looking to feel uncomfortable and lied to go to this dealership More

First Audi Dealt with Gerard Torres and A.J. Got the deal I wanted on an A6 3.0 . Both were helpful. Gerard went out of his way to follow up after my first visit Dealt with Gerard Torres and A.J. Got the deal I wanted on an A6 3.0 . Both were helpful. Gerard went out of his way to follow up after my first visit. A.J. put the right deal together to work the purchase out. Wire transferred the difference between the trade, Matt Dosemagen made this a smooth transition. So far so good. More

New to the Audi Brand I was shopping for a replacement vehicle for my BMW X5. The dealership arranged for me to test two variants of the Q5 and a Q7. After a through test I was shopping for a replacement vehicle for my BMW X5. The dealership arranged for me to test two variants of the Q5 and a Q7. After a through test drive experience and review of pricing, equipment, and maintenance needs we selected the Q7. During the first week and 500 miles we believe that we made a great decision. A.J. and his team were excellent. More

Absolutely Horrible Bought an Audi here 2 years ago. Had a great experience with my salesperson Sam, which is the only reason they are getting any stars at all. Other Bought an Audi here 2 years ago. Had a great experience with my salesperson Sam, which is the only reason they are getting any stars at all. Other than Sam, I have found most of their employees to be rude and/or incompetent. Service department is awful. First visit, they ordered the wrong parts for my car, but they let me sit in the waiting room for almost 2 hours before telling me this. No communication. Second visit, I was promised a loaner car while my car was being serviced, but when I got there, none were available. Third visit, nobody called me when my car was finished. I called them and they informed me it had been done for a couple hours. We also purchased an extended warranty on my vehicle which means there is a zero deductible for any covered repairs. Yet every time I bring my vehicle in, they try to bill me and I have to explaon that I purchased the extended warranty. Very unprepared and unprofessional. We have also owned two Land Rovers that we have serviced at Fields in Waukesha where we have received exemplary service every time with a smile. They go the extra mile, which is what a luxury dealership should do. International Audi should take lessons in customer service. I would never purchase from this dealership again, which is a shame because I love the Audi brand and would otherwise consider purchasing another one. *** Another strike against International Audi's horrendous service.... I dropped my car off with them for service this morning. We have a GPS tracker on the vehicle. It appears they allowed one of their employees to take my car home overnight. Police have been contacted. Absolutely ridiculous and horrible business practice! Avoid at all costs!! More