International BMW

I located a Mini of interest on the International Autos Group website and placed a call requesting further information. Fred Spivey returned my call the same day and answered my initial questions about th Group website and placed a call requesting further information. Fred Spivey returned my call the same day and answered my initial questions about the vehicle. I found him to be very helpful, straightforward and knowledgeable. Any question I had that was not immediately known was researched and Fred returned a call with the needed information promptly. Fred advised me that he was honoring a prior appointment on this vehicle which might result in the sale of the vehicle. He told me he would let me know if the vehicle did not sell. The following morning Fred called me to let me know the car was still available. We made plane reservations and flew to Milwaukee arriving late in the day. Fred graciously met us at the airport and provided transportation for us until we were able to complete the sale the following day. He also went above and beyond by providing us with his personal Garmin so we would be able to navigate travel between our hotel and the dealership. As an individual in my senior years I have had the opportunity of dealing with many car salesmen and have found only one other saleman that has provided the exceptional professional and personal level of service equal to Fred's. More

Garland and Shad made our Mini Cooper purchasing experience a true joy. We could not have asked to work with a more professional team, and we look forward to working with them in the future. Every experience a true joy. We could not have asked to work with a more professional team, and we look forward to working with them in the future. Every aspect of our purchase was done right, and so right that after purchasing our first Mini Cooper, we went back a week later and purchased a second one. We have a ton of respect for IA Milwaukee for the outstanding services they provide. Without question, we would highly recommend IA Milwaukee and the Mini Cooper to others. More

I had a great expierince with Ralph and his team up in Milwaukee. I would recommend this dealership to anyone looking to purchase a new or used BMW! Milwaukee. I would recommend this dealership to anyone looking to purchase a new or used BMW! More

I took my BMW to their dealership this morning to repair CV joints and replace my water pump. They came back to me with a "Laundry List" of other items not relevant to the "Safe" operation of my vehicle. Th CV joints and replace my water pump. They came back to me with a "Laundry List" of other items not relevant to the "Safe" operation of my vehicle. They stated that my vehicle was very unsafe to drive and that I needed to spend in excess of $4,000 to complete the repairs. The Service Writer then expressed to me that they could lower the labor rate and possibly give me a better deal on parts. He asked me if I would still consider having them do the work. I replied NO. I will never take my vehicle back to this place again. It's almost like the Service Writer was trying to "Strong Arm" me to have them do the work. Steer Clear of this place! More

I bought a 2001 BMW 325 from international auto. my first schedule service went ok with 1500 miles left on the computer display, and for the second service(30000Miles)I call International and they ask me abo schedule service went ok with 1500 miles left on the computer display, and for the second service(30000Miles)I call International and they ask me about the mileage (1600 miles left) at this time they told me you still have a lot of mileage left, so I wait till about 600 miles left and i call again and they told me the samething. so I call Concours, oh want different, they treat me very nice, service the car right away and they even give me a loaner (02-325i). From now on I will service my car at concours. More

I thought I was going to have serious issues with a concern I was having with my new MINI! I called for an appointment and got right in. Tim helped me out, and took care of my concerns right away! He h concern I was having with my new MINI! I called for an appointment and got right in. Tim helped me out, and took care of my concerns right away! He had to keep my car for the day, but actually gave me a MINI to drive while mine was being worked on, called me when it was done, and even gave my new baby a bath!!! Kudos to Tim and his team!! And the "MINI" Smints were a nice touch!! Thanks again! More

International is difficult to classify. Howard in BMW service is great. Very knowledgeble and friendly. Definitely service orriented. The sales department is a whole different story. Lee in Porsche sales service is great. Very knowledgeble and friendly. Definitely service orriented. The sales department is a whole different story. Lee in Porsche sales is very personable allthough I have not purchased anything from him. Jim Bacon in Infinite sales is knowledgeble but a little pushy. BMW sales is so-so. But the sales management is living in the past. They are not willing to offer their best deal upfront. They want you to get your initial pricing elsewhere and than come to them so they can sqeak past it. Other dealers, especially in Chicago, are more upfront and will give you a better price over the phone or internet. With the price range of their cars they are not dealing with morons. But they will try to treat you like one if you let them.<br>Competition is a wonderful thing. Buy it elsewhere and take it there for service if it is more convenient. More

Along with my family, we have buying BMW's and Mercedes-Benz's for years. International Autos had the worst of everything a number of years ago when they were Brookfield motors. Even their build Mercedes-Benz's for years. International Autos had the worst of everything a number of years ago when they were Brookfield motors. Even their building was the worst of any dealer i've been too. These days, theyve changed their name and building. The building is big, and beautiful. However, thats all thats changed. They still cant beat any deal Concours motors can give you; and they still are the worst when it comes to customer service. Here's an early warning, stay away from the Mercedes sales manager David clark. This guy has to be the most self center loser in the business. If you must deal with this dealer, talk to the GM, Tom. More

I do not own a BMW, however, I was with my brother to do a service on his 328i, and OH MY GOD...the service is horrible (I mean the worst thing you can imagine). The service rep. was not helpful, was not fr a service on his 328i, and OH MY GOD...the service is horrible (I mean the worst thing you can imagine). The service rep. was not helpful, was not friendly and very stuck up! He even, try to cut the conversation by saying "Well, I guess we're just gonna call you later" he didn't even ask "Is there anything I can help you or something?". Allright, enough with the service rep. when we came back to pick up the car, my brother's passenger door got hit. Somebody hit it when the car was at the dealership...I'd say stay away from International Autos of Milwaukee...especially the guy that we're dealing, his name is Tim Timmerman...he's a bad service rep. More