International MINI

I've purchased several cars from them and it's always the same, sit and wait and play the number game and when you ask Nate how Garland got to the price, he has to fumble through the explanation, also when t same, sit and wait and play the number game and when you ask Nate how Garland got to the price, he has to fumble through the explanation, also when taking delivery, Nate doesn't explain the features. I've also purchased used Minis from them, the car was washed on the outside with a quick vac and tire dressing, how about looking under seats and get the spilled potting soil and the sticky soda off of the center console. I also can't get return phone calls or e-mails from them, once they get the sale Garland and Nate ignore you, if there were more Mini dealers go somewhere else unless you know what you're doing, beware, drive the distance to Illinois or Madison and have your car serviced at International. I've delt with management all the way down to Nate, International just wants to move metal, if you decide to get warranties, then decide to cancel, this is where no one will call you back it took six months to get a refund! More

Disappointed in communication - reached out several times and had to persist in getting return calls. Still interested in a vehicle but not confident in them. and had to persist in getting return calls. Still interested in a vehicle but not confident in them. More

Garland and Rory gave us great customer service. We love our new mini clubman all4 We love our new mini clubman all4 More

Trustworthy! Nate H., Keith, and Garland were honest, helpful, and patient as I had selected my Mini online from out-of-state and had it delivered to my home. N Nate H., Keith, and Garland were honest, helpful, and patient as I had selected my Mini online from out-of-state and had it delivered to my home. Nate took the time to make a video to show me the details of the car, and answered all my questions. He even sent me links of “how to” for some of the features that I was unfamiliar of how to operate. For me, this was a huge investment that I had to rely on his words and trust that he was being honest. Keith and Garland made sure the paperwork and logistics were in order that gave me piece of mind. I am so happy with my new Mini! More

The best experience I’ve had purchasing a car, simply seamless. Rory made the entire process painless, including getting a very fair price for our trade-in. We will definitely be in the International Aut seamless. Rory made the entire process painless, including getting a very fair price for our trade-in. We will definitely be in the International Autos family for a long time. More

Great service in ordering a new car from factory. Easy to work with and accessible. Plenty of lot options to test drive and narrow down details I wanted. When we weren’t able to find exactly what I wanted ha work with and accessible. Plenty of lot options to test drive and narrow down details I wanted. When we weren’t able to find exactly what I wanted happy to help in placing a factory order. More

Outstanding service and they went above and beyond. Here's what all happened: I have a new JCW and during my brake in period my Mini was really struggling on its tires. The car was understeering and s Here's what all happened: I have a new JCW and during my brake in period my Mini was really struggling on its tires. The car was understeering and sliding quite a bit in the dry but cooler temperatures. When I say sliding, I mean you turn the wheel and the car keeps going straight... The car was equipped with all season tires, but the tires just weren't gripping at all. I felt like I was on ice. I 1st called the Mini help line and discussed the issue with a Mini representative at the factory. The Representative told me that is a bad problem and lets get you taken care of. I was told to call my local dealership which is International Mini in Milwaukee. I called Tim Timmerman who has serviced my cars for about 6 years now. Tim and the Mini factory took care of me super quick. Tim called Bridgestone and got all the paperwork and the warranty stuff done for me. The Mini factory gave Tim the green light to put a new set of Pirelli P7's on my car free of charge. From my 1st call to the mini help line to the new Pirelli's being put on my car was 3 days... That was awesome!!!! I am so grateful for The Mini factory, Tim Timmerman, and the Dealership at International Autos Mini. Everyone that helped on this, major thank you!!! More

***Quick read overview*** Heather saved me $3,000 off MSRP suggesting the classic trim had every option I wanted and the signature trim was options I really didn't want. Garland gave me a fair price for MSRP suggesting the classic trim had every option I wanted and the signature trim was options I really didn't want. Garland gave me a fair price for my trade in. Garland provided realistic numbers for payment with no games. Contract signing with Bassim was as quick with no issues or surprises. ***full read*** I just went thru a 3 month process of trading in a vehicle and having the Mini Factory build a car to my specifications. Before heading to the dealership I educated myself on what I expected to get for my trade in and how much a month the car I planned to get would cost. When arriving to the dealership I was greeted and my Motoring Advisor was Heather Stupar. I had a build sheet printed off from the Mini USA website and we entered my 2021 JCW Clubman into the system. Heather pointed out I didn't need to get a Signature trim as the Classic trim had all the options I wanted. This was a savings of almost $3,000 on the MSRP. (high five to Heather!) Now that the car was in the system, I recalculated my monthly payment expectations knowing the car would cost about $3,000 less. I then worked with sales Manager Garalnd Mcintosh. For my trade in: I was offered a fair realistic price for the car. Once the trade in price was agreed to Garland provided the numbers for the monthly payment or cash price for the new car I planned to build. The numbers for the new car with my trade in value almost matched exactly to my expectations. For reference, It was with in $1 a month of expectations. During the 3 month wait: Heather updated me once the car was completed at the Mini factory. She also let me know when the car arrived at the sea port awaiting shipment. Updated again once the car arrived in port in the USA. Lastly, the call I was waiting for (beep beep) its here!!! Come and pick her up!!! Pick up day!!! I arrived at the dealership 15 minutes early. Heather was at her desk and she told me Financing was already ready for me! (wooo hooo!) For my contract signing I worked with Bassim Farhoud. Bassim was professional,, organized, and very polite. The paperwork was not altered from my original agreement made 3 months ago. The signing was strait forward and fast. After that, Heather tossed me the keys and we did a quick overview of changes made from the 2017 I traded in to the 2021 model. On pick up day I was in and out in an hour. It was a great day! All and all, I would buy another car from them. More

I took my mini to the service center and Tim was very helpful in getting my mini repaired. I loved the video of the repairs helpful in getting my mini repaired. I loved the video of the repairs More

Rory and Cassie were amazing! There was no pressure at all and they went out of their way to find the perfect mini for me! all and they went out of their way to find the perfect mini for me! More