***Quick read overview*** Heather saved me $3,000 off MSRP suggesting the classic trim had every option I wanted and the signature trim was options I really didn't want. Garland gave me a fair price for my trade in. Garland provided realistic numbers for payment with no games. Contract signing with Bassim was as quick with no issues or surprises.
I just went thru a 3 month process of trading in a vehicle and having the Mini Factory build a car to my specifications. Before heading to the dealership I educated myself on what I expected to get for my trade in and how much a month the car I planned to get would cost.
When arriving to the dealership I was greeted and my Motoring Advisor was Heather Stupar. I had a build sheet printed off from the Mini USA website and we entered my 2021 JCW Clubman into the system. Heather pointed out I didn't need to get a Signature trim as the Classic trim had all the options I wanted. This was a savings of almost $3,000 on the MSRP. (high five to Heather!)
Now that the car was in the system, I recalculated my monthly payment expectations knowing the car would cost about $3,000 less. I then worked with sales Manager Garalnd Mcintosh. For my trade in: I was offered a fair realistic price for the car. Once the trade in price was agreed to Garland provided the numbers for the monthly payment or cash price for the new car I planned to build. The numbers for the new car with my trade in value almost matched exactly to my expectations. For reference, It was with in $1 a month of expectations.
During the 3 month wait:
Heather updated me once the car was completed at the Mini factory. She also let me know when the car arrived at the sea port awaiting shipment. Updated again once the car arrived in port in the USA. Lastly, the call I was waiting for (beep beep) its here!!! Come and pick her up!!!
Pick up day!!! I arrived at the dealership 15 minutes early. Heather was at her desk and she told me Financing was already ready for me! (wooo hooo!) For my contract signing I worked with Bassim Farhoud. Bassim was professional,, organized, and very polite. The paperwork was not altered from my original agreement made 3 months ago. The signing was strait forward and fast. After that, Heather tossed me the keys and we did a quick overview of changes made from the 2017 I traded in to the 2021 model. On pick up day I was in and out in an hour. It was a great day! All and all, I would buy another car from them.