International Subaru Orland Park

1st time back to a Dealership in 15 years-IT WAS AWESOMe! After several high-pressure trips 15-16 years ago I opted to never return! I softened and so glad I did! Salesman/Ryan was zero pressure and very know After several high-pressure trips 15-16 years ago I opted to never return! I softened and so glad I did! Salesman/Ryan was zero pressure and very knowledgeable & finance/Janine was very helpful. The only issue the entire time was ComEd was having issues in the area and the internet kept going down making the contract hard to finish. We made it and I'm a happy camper in my new Outback! Thanks More

Thorough and efficient experience Very pleased with our purchase. Our daughters first car is a safe one and we are ready for any weather the Chicago area brings us. Thanks again Orla Very pleased with our purchase. Our daughters first car is a safe one and we are ready for any weather the Chicago area brings us. Thanks again Orland Subaru. More

Disappointed with managment;did not follow through on sales Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they could service it right away instead of leaving it and asked my wife about rotating the tires. My wife agreed and figured it went with the first time oil change. After servicing vehicle, front desk girl told my wife it would be $109. Wife told her it was supposed to be free. Girl said that promo has stopped the Monday before (April 8). Two days later, April 12 I called and talked to a manager named Carlos. He told me that Eric was service manager and that would e-mail him are concerns and that Eric would call us back. He Didn’t. I called Eric on April 18. He apologized about incident and that we were to get a full refund. He told me we would receive a check in 7 to 10 days. No Check Came. I called May 22 and asked to talk with General Manager of International Motors. I talked with women who answered and asked reason for call. I told her. She put me on hold and tried to contact Eric. She told me Eric wasn’t picking up, but assured me that he will get message and call me back. No Call. We are very disappointed with the management lack of response and poor business ethics. Wish we had bought elsewhere More

No pressure, no games purchase experience. In 2018 I did a "what if" car search and I was 90% sure my next car would be a Suburu Crosstrek. The salesman, Ken Voogt, was very helpful during my v In 2018 I did a "what if" car search and I was 90% sure my next car would be a Suburu Crosstrek. The salesman, Ken Voogt, was very helpful during my visit and he helped me learn more about the Crosstrek. I decided not to buy in 2018, but I knew I would choose International Suburu in the future. In May 2019 my Toyota Corolla's engine had a leak in the head gasket. It needed an engine replacement. The car had 180,000 miles and it was eleven years old. Time to buy a new car. I did a Truecar search and got an idea of what the car might cost me. I was contacted by several Chicago area Suburu dealers. There are only three close enough to Orland Park, Illinois, so that eliminated the others. Only two had the exact model I wanted and International Suburu was closer to my house. Entering the dealership and just by chance the salesman, Ken Voogt was assigned to wait on me. We both remembered last years meeting and I felt at ease with Ken's respectful way of communicating. I told Ken I was serious about buying and that I chose a car from his inventory. The finance department gave me a payment breakdown. I took it home to think about and run the numbers on my computer. I subtracted the downpayment and found the numbers to be be too high. I talked to Ken and he came back to me with their lowest numbers. My payment software came up with a slightly lower payment, but I decided to go with their price because of the dealership location and because that Crosstrek was exactly what I wanted. Before my final choice I did one test drive of a Honda HRV. It was a similar class to the Crosstrek. I didn't like it, so the Crosstrek stayed my choice. The only negative thing that went wrong was when they misplaced one of my Crosstrek's keys. They gave me a form promising to deliver a second key. No big deal. It was an overall no pressure, no games experience. Brian H. More

Great Dealership! Great place to buy a car. A very professional atmosphere. The sales people treat you with respect. They listened to what I said and gave me a a great Great place to buy a car. A very professional atmosphere. The sales people treat you with respect. They listened to what I said and gave me a a great price. I strongly recommend International Subaru! More

Great first time experience! I don't think that my first Subaru purchase could have went any better! Working with Larry Sweis made it an easy, no pressure purchase! He was beyond I don't think that my first Subaru purchase could have went any better! Working with Larry Sweis made it an easy, no pressure purchase! He was beyond accommodating and a pleasure to work with More

Terrible service I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to dif I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to different voicemail. this on at least had a name. After an hour and a half I called back an left another voicemail message. I went back to the dealership to speak to someone directly but was told no one was available, and no one had business cards! Not even the General manger of the entire dealership, seriously. Every time I go there I feel like i am annoying them. No more! I also own a Hyundai. I get treated much better there. my next car will not be the Legacy I like. I will be buying another Hyundai! More

No pressure, just good service. Our salesmen, Marty Lucas was knowledgeable and helpful. When they didn't have in stock the car I wanted he quickly found a dealership with one and wa Our salesmen, Marty Lucas was knowledgeable and helpful. When they didn't have in stock the car I wanted he quickly found a dealership with one and was able to acquire it. The financing was as pain free as I have ever experienced. I would recommend the dealership and Marty Lucas to anyone. More

Exceptional Service! We visited international Subaru on a Friday, 10 minutes before closing. We we're welcomed by Carlos the sales manager. He suggested we take the Forest We visited international Subaru on a Friday, 10 minutes before closing. We we're welcomed by Carlos the sales manager. He suggested we take the Forester for a test drive. He took his time with us, despite the time. (He stayed an hour and a half after the dealer closed).He said you're here, I will take of you. He made an appointment for the following morning with Janine. She welcomed us with the perfect combination of knowledge, warmth and professionalism. She and Carlos collectively made certain that we get the car that we wanted. Important to get the color and options we wanted, NOT pushing for a stocked vehicle. We have had our Forester for 2 weeks and couldn't be happier. The stellar customer service doesn't stop when to take your vehicle. I have received check in calls to make sure we are satisfied. This was a pleasant, hassle free experience. To be treated with respect and warmth and walk away with car of your dreams with top safety rating is an amazing feeling. Truly a class act. Our daughter will be looking at vehicles and this will be her first stop. More

Second time around This is the second time I’ve worked with this dealership and once again a great experience. Three years ago we leased a forester and because of their This is the second time I’ve worked with this dealership and once again a great experience. Three years ago we leased a forester and because of their excellent personnel we returned to turn in our lease and lease a 2019 forester. The dealership saw the great customer service potential in our then sales person Mike Omeara and they promoted him to a sales manager and he assisted us in his new role. Very easy to do business it’s this dealership because of their personnel. More