International Subaru Orland Park

Disappointed with managment;did not follow through on sales Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they could service it right away instead of leaving it and asked my wife about rotating the tires. My wife agreed and figured it went with the first time oil change. After servicing vehicle, front desk girl told my wife it would be $109. Wife told her it was supposed to be free. Girl said that promo has stopped the Monday before (April 8). Two days later, April 12 I called and talked to a manager named Carlos. He told me that Eric was service manager and that would e-mail him are concerns and that Eric would call us back. He Didn’t. I called Eric on April 18. He apologized about incident and that we were to get a full refund. He told me we would receive a check in 7 to 10 days. No Check Came. I called May 22 and asked to talk with General Manager of International Motors. I talked with women who answered and asked reason for call. I told her. She put me on hold and tried to contact Eric. She told me Eric wasn’t picking up, but assured me that he will get message and call me back. No Call. We are very disappointed with the management lack of response and poor business ethics. Wish we had bought elsewhere More

Great Dealership! Great place to buy a car. A very professional atmosphere. The sales people treat you with respect. They listened to what I said and gave me a a great Great place to buy a car. A very professional atmosphere. The sales people treat you with respect. They listened to what I said and gave me a a great price. I strongly recommend International Subaru! More

Great first time experience! I don't think that my first Subaru purchase could have went any better! Working with Larry Sweis made it an easy, no pressure purchase! He was beyond I don't think that my first Subaru purchase could have went any better! Working with Larry Sweis made it an easy, no pressure purchase! He was beyond accommodating and a pleasure to work with More

Terrible service I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to dif I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to different voicemail. this on at least had a name. After an hour and a half I called back an left another voicemail message. I went back to the dealership to speak to someone directly but was told no one was available, and no one had business cards! Not even the General manger of the entire dealership, seriously. Every time I go there I feel like i am annoying them. No more! I also own a Hyundai. I get treated much better there. my next car will not be the Legacy I like. I will be buying another Hyundai! More

No pressure, just good service. Our salesmen, Marty Lucas was knowledgeable and helpful. When they didn't have in stock the car I wanted he quickly found a dealership with one and wa Our salesmen, Marty Lucas was knowledgeable and helpful. When they didn't have in stock the car I wanted he quickly found a dealership with one and was able to acquire it. The financing was as pain free as I have ever experienced. I would recommend the dealership and Marty Lucas to anyone. More

Exceptional Service! We visited international Subaru on a Friday, 10 minutes before closing. We we're welcomed by Carlos the sales manager. He suggested we take the Forest We visited international Subaru on a Friday, 10 minutes before closing. We we're welcomed by Carlos the sales manager. He suggested we take the Forester for a test drive. He took his time with us, despite the time. (He stayed an hour and a half after the dealer closed).He said you're here, I will take of you. He made an appointment for the following morning with Janine. She welcomed us with the perfect combination of knowledge, warmth and professionalism. She and Carlos collectively made certain that we get the car that we wanted. Important to get the color and options we wanted, NOT pushing for a stocked vehicle. We have had our Forester for 2 weeks and couldn't be happier. The stellar customer service doesn't stop when to take your vehicle. I have received check in calls to make sure we are satisfied. This was a pleasant, hassle free experience. To be treated with respect and warmth and walk away with car of your dreams with top safety rating is an amazing feeling. Truly a class act. Our daughter will be looking at vehicles and this will be her first stop. More

Second time around This is the second time I’ve worked with this dealership and once again a great experience. Three years ago we leased a forester and because of their This is the second time I’ve worked with this dealership and once again a great experience. Three years ago we leased a forester and because of their excellent personnel we returned to turn in our lease and lease a 2019 forester. The dealership saw the great customer service potential in our then sales person Mike Omeara and they promoted him to a sales manager and he assisted us in his new role. Very easy to do business it’s this dealership because of their personnel. More

Outstanding Overall Experience First time ever to International Subaru in Tinley Park and was greeted by Jeffrey Nonog who patiently shared the various vehicles; arranged a test dri First time ever to International Subaru in Tinley Park and was greeted by Jeffrey Nonog who patiently shared the various vehicles; arranged a test drive and then successfully put together an appropriate lease arrangement. Jeffrey by demonstrated the care and interest in my needs that surpass the experienced I have suffered with others at competing deslerships. Additionally, no less than three others of the International Subaru team thanked me selecting their dealership. Can't Express my appreciation enough to each and everyone of them. Proud to share this review and have made sure that those I know that are in the market for a vehicle consider working with this dealership. More

Not bad at all! Salesman (Ken) was polite, knowledgeable, and professional. All went well. Two in our family have bought cars here and there could be more later on. Salesman (Ken) was polite, knowledgeable, and professional. All went well. Two in our family have bought cars here and there could be more later on. More