International Subaru Orland Park

Horrible service center After first purchasing my vehicle here the service center was great. Friendly staff and timely service. Fixed my flat tire and replaced another one sa After first purchasing my vehicle here the service center was great. Friendly staff and timely service. Fixed my flat tire and replaced another one same day. It was great! As of the last year the service has significantly declined. My car was making a strange noise so I had called to make an appointment. Well their hours are horrible for any day working person. I believe the latest appointment is 4 or 4:30 and Saturdays booked. So I mentioned I would have to see a mechanic at this point and he didn't seem very concerned about that when he just said ok and pretty much hung up. My husband then attempted to call to talk to someone in the service center and when no one answered asked for the manager and same response kept being forwarded back to the operator who just kept on insisting to transfer us to the same number no one was answering. Had another incident today with the parts center. After today I will not be returning to international autos for any reason. Their customer service is the worst!! More

Not happy with service The service advisor was so RUDE and condenscending. Never listened to me and and blew all my complaints off. He would never have talked to my husband The service advisor was so RUDE and condenscending. Never listened to me and and blew all my complaints off. He would never have talked to my husband that way. My issue is still not fixed. More

New Crosstrek, Easy Purchase I bought a new Crosstrek last year (2015) from Larry Sweis. From the moment I walked in, I was treated respectfully and didn't feel pressured or "sol I bought a new Crosstrek last year (2015) from Larry Sweis. From the moment I walked in, I was treated respectfully and didn't feel pressured or "sold to" throughout the process. Larry knows Subarus sell themselves, but was happy to answer questions I had. If he was unsure of something, he asked someone on the sales team to get the accurate details. The financing and finalization was smooth with no BS. I go the car I wanted at a better than market price with no weirdness or games. I still visit the dealership for routine service. My appointment time is never delayed and again there is no game playing with up-selling for service or parts. I've recommended two friends visit this dealership and will continue to do so, as I assume the professional relationship they've cultivated with me continues. More

made a dream come true for me bill bonner was the best he took his time helping me get the kia soul (black ) hehehe i wanted, and made sure i got a good trade on my jeep, he made bill bonner was the best he took his time helping me get the kia soul (black ) hehehe i wanted, and made sure i got a good trade on my jeep, he made sure that the monthly price for me was just right that i can pay every month. he was so great with me. my boyfriend and my little girl. very friendly person everyone there was. if anyone needs to find the right kia place PLEASE go there and ask for bill, im telling you it's worth it. he made me feel like a friend not just someone walking in there and thinking hey money. wasnt like that at all. and after i got my car he made sure everything was great with the car told me what's what on my car. he took alot of time making sure i was happy. i am soooo happy with my new car, i still punch myself to say is this real, because of him and my boyfriend they made a dream come true :) if i could do a cartwheel i prob would have ha. thank you so much bill for the caring and friendship you gave us. p.s pinball night with us k.i.t :) your the best . thanks again MELBORNE :) your the best sales person ever More

Friendly Bill Bonner took his time explaining things, never was rushing. Like how he was very explanatory about the features of the car (2016 Kia Optima). Bill Bonner took his time explaining things, never was rushing. Like how he was very explanatory about the features of the car (2016 Kia Optima). More

My experience was unexpectedly AWESOME! I was in the market for a new car. I shopped on the website and was very pleased with the online process of prompt follow-up with the online team at I was in the market for a new car. I shopped on the website and was very pleased with the online process of prompt follow-up with the online team at Kia in Tinley Park. Someone contacted me right away and we made an appointment to test drive one of their vehicles. Closer to appointment time I received a friendly email reminding me of our agreement. I thought that was helpful! Upon arrival, my sales person Pearl made my whole experience comfortable with her warm personality. All of my questions were answered with no hidden agendas! She was professional, thoughtful and attentive. This is the place to go for a stress free car-buying experience!! Ask for Pearl.. More

OMG MY EXPERIENCE OMG, first off let me tell you that these guys are AMAZING. What a all around wonderful experience. This is the fourth vehicle that I've purchased in OMG, first off let me tell you that these guys are AMAZING. What a all around wonderful experience. This is the fourth vehicle that I've purchased in my lifetime. And when I say this is the best service I've ever had when it comes to purchasing a vehicle. I was greeted with nothing but professionalism and respect. The dealership is clean, friendly, comfortable and all business across the board. I didnt feel intimidate nor pressured when purchasing my vehicle. They dont try to B.S. you. I recommend this dealership to any and everyone who is lookng to purchase a vehicle. I can GUARANTEE you will leave very happy. By the way it wasnt a all day process. I just want to say thank you to everyone at Kia International Auto Orland Park for my Brand new 2015 Kia Optima and a wonderful experience. Because of you all my opinion about car dealerships have changed, because I have always had bad experiences with dealerships. I have never gotten call from a dealership after purchase. These guys call you and check up on you to make sure everything is going fine with your vehicle. I can go on and on about my experience, but I will say you wont understand until you have visited this location. More

Highest praise for one of its representatives Though I ended up not buying a car at this dealership for reasons that had nothing to do with this dealership, I received the best help possible from Though I ended up not buying a car at this dealership for reasons that had nothing to do with this dealership, I received the best help possible from one of its representatives, Ashley Garr, in my search for the car that would work best for me. She is a consummate professional and will go out of her way to assist you. I cannot praise her enough. More

Great experience - 2015 Forester I worked with Marty Lucas from a distance to pick out, price, and purchase a 2015 Forester. I'm in Wisconsin and the dealership is in Illinois, so we I worked with Marty Lucas from a distance to pick out, price, and purchase a 2015 Forester. I'm in Wisconsin and the dealership is in Illinois, so we did pretty much everything by e-mail. This could have been a real pain, but Marty was always quick and responsive so things went very smoothly. Most dealerships had few or no Foresters on the lot at the time due to demand, so I was pleasantly surprised to find that these guys had one in exactly the color/spec I was looking for. Despite the high demand, Marty gave me a fantastic price with no tricky salesmanship or upselling. Marty and Joe also found a way to beat my credit union's financing. When it came time to pick up the car and sign all the paperwork, once again things were very simple and smooth. Absolutely no high-pressure nonsense or unwelcome attempts to up-sell. Marty walked me through all of the features of the car to make sure I was comfortable with it, gave me a nice overview of warranty coverages and all of that, and got me on my way nice and quickly. All in all, I couldn't be happier with the experience and will absolutely come back. More

I contacted International Subaru of Orland Park because they had a 07 STI Limited i was interested in. Terry McQuaid was the first to contact me and he promptly answered all my questions through email. I s they had a 07 STI Limited i was interested in. Terry McQuaid was the first to contact me and he promptly answered all my questions through email. I scheduled an appointment to see the car and worked with Marty Lucas on the sale. Marty was very friendly, professional, and accommodating to my requests. The entire buying process was stress free, and they were more than happy to work with my credit union to secure financing. A month later the car is a joy and i'm very happy with my purchase. I will consider International Subaru of Orland Park when buying new in the future. More