Zeigler Subaru of Merrillville - Service Center

Everything was accomplished in a very professional way! The service writer was excellent , very courteous, kept informed of progress, and diagnosis of problem which I had requested they diagnosis. Don't fin The service writer was excellent , very courteous, kept informed of progress, and diagnosis of problem which I had requested they diagnosis. Don't find many like him! More

Every time I come in I have a bad experience. I told to the manager. I’ll be going in to get some of these issues resolve hopefully. the manager. I’ll be going in to get some of these issues resolve hopefully. More

Can't even change oil right. I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs s I took my car here for oil changes a couple times in the 18 months or so when I decided not to do it myself. Each time it came back with drain plugs so tight I had to fight to remove them. Seeing I use a torque wrench and tighten the oil plug to 33 with a crush washer, like it should be, and I can remove my replaced oil plugs without a fight, what is up with the lack of proper skills? Regardless, I won't be back. these two oil change times were your test. You failed. I can only imagine what would happen with the lug nut torque during rotations and brake jobs and then if I had a flat tire I needed to change. I have two local shops that I trust, and have not screwed up in 20+ years. Foad they will now get all of my business. More

Awful Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do not return phone calls, nor give you updates. The one time they finally called us back the only thing the manager cared about was telling us that it will not be covered under warranty as my husbands car is modified. We never once said we had a problem with paying, we just want his car fixed. Another time my husband took his car here the service manager decided to stick his pen in my husbands windshield where the crack was and said "this won't be covered, sorry". This was very unprofessional, and unnecessary. Thankfully corporate agreed, and was more than willing to accommodate for this awful service managers actions. If you care about your cars, and want answers please do not waste your time at this dealership. More

Service A bit expensive. I guess that goes with the times. These new vehicles are way too complicated. At our age we don't need all those bells and whistles. A bit expensive. I guess that goes with the times. These new vehicles are way too complicated. At our age we don't need all those bells and whistles. It would be nice to see analog gauges on the dash. More

Service manager Eric is Garbage. First you pull in to a fake xxx greating from a stuck up service writer/service manager. Then he swamps my appointment with others and am stuck waitin First you pull in to a fake xxx greating from a stuck up service writer/service manager. Then he swamps my appointment with others and am stuck waiting to get a quote I didn't even want. Parts are priced doubled. The work done there is good. But the prices are just unreasonably high. The thing is they know it and won't work with the customer. They don't care about the customers. I felt disrespected. Eric is a xxxxxxxxx lier and will lie to your face. Make you think hes your friend. Hes not he just wants to steal your money and beg you to write a good review about it. More

The service is great, thanks to Frank and Ken. Frank has been honest with me for the past 7 years. Ken is a meticulous mechanic that is second to none. Even though my Subaru is now over 7 years old, I con been honest with me for the past 7 years. Ken is a meticulous mechanic that is second to none. Even though my Subaru is now over 7 years old, I continue to go to Subaru of Merrillville for all of my service needs due to the faith and trust I have in Frank and Ken. It doesn't get any better than this! More