Interstate Ford

I bought a new truck from Interstate Ford and the new vehicle experience was decent. 2 of the trucks I wanted to look at were being driven by employees so I had to wait for them to get dropped back off a vehicle experience was decent. 2 of the trucks I wanted to look at were being driven by employees so I had to wait for them to get dropped back off at the dealership. The "new" truck buying experience was decent though and that's why they get 2 stars. My issues begin and end with the service department. My truck now has 5000 miles on it and threw a check engine light. I called the dealership and they initially told me it would be 2 weeks before they could even get my truck in to get looked at. I haggled and managed to get it to be looked at in a week. They called me once on Monday morning(around 0900) to let me know that they had the truck and were assessing it. I called them back at 1630 that afternoon to find out what was wrong and I couldn't get anyone from the service department to pick up. I've had this issue in the past with my 2018 but I had hoped they had it figured out(they have not). The phone kept ringing until I got the Interstate operator who then tried to transfer me back to the service department. After the transfer, they didnt pick up again and the operator told me to call back in 30 minutes. I did and again got no answer. They ended up calling me back just before close to let me know they had a diagnosis. They said they would call me back on Wednesday to update me on the status. Today is Wednesday and again I've tried to call them toward the end of the day multiple times and nobody from service picks up. I've had this issue with every vehicle I've had serviced there. I had hoped that their service department had changed since the last vehicle I had there but it seems they've gotten worse. I called my next closest dealerships service department and they answered on the first ring. I'll be taking my truck to them from now on. More

Although it took a few hours to purchase our new Bronco, we felt taken care of. Our sales contact was attentive and easy to talk to, and the finance manger was a great guy. All around an easy and pleasant e we felt taken care of. Our sales contact was attentive and easy to talk to, and the finance manger was a great guy. All around an easy and pleasant experience. More

Nick my salesman was great... The finance rate that I got was great! Thks for the help got was great! Thks for the help More

Pleasant and professional staff who obviously were motivated to make me happy. Eager to work with me. motivated to make me happy. Eager to work with me. More

Got me right in, Treated me like family, listened to what I had to say and explained what I needed done carefully so I would fully understand the service . All in very comfortable surroundings. I had to say and explained what I needed done carefully so I would fully understand the service . All in very comfortable surroundings. More