Interstate Ford

Buyer Beware A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 201 A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 2016 Ford C-Max would expire 3 days after the sale and that the rebate could go down or up. His failure to share this info prevented me from making an informed choice, and I ended up losing $2500 on the deal. When I asked for some consideration when the incentive rose right after the sale, the response from the dealer and Ford was essentially "tough luck". I also bought an extended warranty because I was offered Chuck's "special' price. Later found I could buy it after the sale from another local Ford dealer for $600 less. So, this was my experience with trying to build a fair and honest business relationship with a local dealer. They did nothing that was illegal. But would you want to buy a car from them? More

left in the dark. "senior sales consultant" Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I tol Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I told him prior my credit was not the best. 553 was my score but I was looking for something used to help rebuild my credit. Of course I got the, "we are the best at what we do" and he can get me approved no problem..well needless to say that was the last time he called me. I had to call him over the next couple of day and only got a "still working on it" short, one word answers..he assured me he would let me know either way it went.(never heard from him) I had a co-signer on stand by just in case, but with the way I was treated..I would NEVER do business there!..and would not recommend them. Went to another dealer a few days later, drove home in a nice used car, no co-signer More

Poor customer service by salemen I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that the I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that they only had one. I said i would like to have their bottom price without any taxes,license or registration. He talked to the sales manager and they said since they only had the one truck that met my needs, they would not talk price. This is the only dealership in Dayton, Cincinnati, Columbus, Lebanon and surrounding areas that refused to talk about a price. They must sell a lot of trucks at full MSRP to refuse to talk price. By the number of salesmen setting around i find this hard to believe. I will not be back to this dealership, and i would not recommend it to any one else. More

I was very excited to buy my first brand new car ever and left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Sh left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Shaun frost who at first was very helpful. I told him what I want and at what payment. He pulled 2 quotes and the payment was within 40 a month that I wanted. I took the offers home to sleep on it. Shaun then texted me the next day. I told him the payment I wanted and he ridiculed me and called me bro. I said sorry for wasting your time and he replied in text message that they couldn't get me approved for what they offered me anyone do to credit like mine. He continued to bash me and my credit. Never been so offended. I went to another dealer and bought the same escape that shaun had found at the price I desired. They showed me my credit score and it was 40 points higher than what Shaun told me. I understand the 2 dealers might pull credit from different places but Shaun admitted to lying to me about the rate they could get me just. I called to complain but was hung up on. It's a shame that this happened but that's life. Don't forget that without customers business would cease to exist. I work hard for my money and will only spend it where I feel appreciated. More

We had taken our 2007 Ford Focus in for an Oil change and new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by th new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by the Josh in the quick lane that all 4 tires had been inflated to different amounts, none being at the manufactures rated inflation. While following my wife in the Focus home, I noticed smoke coming from under the car. I called my wife and told her. She pulled off the highway on to the street and the smoke got worse. It began filling the inside of the car. Worried the car was on fire she jumped out. We called 911 and the fire department and police arrived. They advised us to stay away from the car in case of fire. After carefully checking the car, they opened the hood. Smoke rolled out from the engine. The fireman found the oil cap laying on top of the engine compartment. The oil had been freely leaking all over the engine. The fireman stated we were lucky that It did not catch fire. We had the car towed back to the dealer. If this was not sufficient trouble, we were poorly treated by the service manager and general manager. When we went back to pick up the car, we were made to feel unimportant. The Service manager, and the General manager both made us feel as though we were making a big deal out of nothing. We will never do any business with Interstate Ford at any capacity. They do not stand behind their service, and no one there cares about customer service or how they treat people. More

Absolutely, no service after the sale. Less than a Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their servi Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their service department for multiple issues, the most recent pertaining to the transmission. Like most people, I have a car because I rely on it to get to work. Well, my car has now been in their service department for over a week. They will not tell me when to expect it back, or even whats wrong with it. They refuse to provide any customer service and would not even give me a loner car. Even their customer service manager would not return my phone call. Let me again stress, this car is less than a year old. I would spend my hard earned money at a business that treats you like a person, not a paycheck. My advice, find your dream car at a place who will provide you good service -- even after they've received your money. More

bought a 2002 f150 in april and had to take it back 2 weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in the rear so i called them and took it in for service, they had my truck for a week and told me they did not find the source of the noise, THEY HAD ONLY DRIVEN MY TRUCK ABOUT 10 MILES IN A WHOLE WEEK! i then took it back a week later and drove with a tech and the tech heard the noise. pete told me to drop the truck off at the night drop to be looked at the next day, i didnt hear anything from them the next day so i called them only to find out they didnt have my truck, it was missing from their lot along with my keys. noone there seemed to care at all that my truck was gone and didnt even call the police to report it when they realized it was gone. this place is horrible and i would never do business there again. More

We almost bought a new car from Interstate Ford. Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were ab Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were about 5 sales reps in ties swarming us like vultures. First thing I said was, "we know what car we want, we're just shopping around for a good deal." He got defensive like I said a foul word...I thought it was an innocent enough statement as a consumer trying to get a fair price. Beyond that, the sales associate did an OK job of being patient and answering our questions. I just thought it was a poor first impression. He was mildly friendly, just seemed to care far more about locking up a sale than about hearing what I had to say. He also made an "error" by overstating the discount we would be getting...maybe it was an honest mistake, maybe not. Still made me a little suspicious. Also, I wanted to ask for a price comparison between 2 cars when factoring in a discount & APR...he said something like, "well you're only buying one car right, just tell us the one you want and we'll quote that". Completely missed the point. Lastly, as we sat down to see the actual price quote on the car we almost bought, he was getting way too pushy and that was it. The guy almost had an easy sale from me and he blew it with sub-par customer service. I instead drove all the way down to the Cincinnati area to find a MUCH better dealer who actually cared about getting us a good deal and not just making a sale. My advice: look elsewhere. More

Bought my used Jaguar on August 25th of 2010, two days later the Engine and ABS lights came on. I took it to a local Jaguar dealership for inspection and was told it would cost over $4000 for repairs. In later the Engine and ABS lights came on. I took it to a local Jaguar dealership for inspection and was told it would cost over $4000 for repairs. Initially I thought this wasn't a problem because the car had a 90-day Ford warranty in effect on covered items in the estimate. After a month of runaround with Interstate-being tossed back and forth between the Sales and Service departments, I found out that the Warranty hadn't been registered with Ford at the point of sale and therefore the repairs wouldn't be covered. This meant that the Dealership would have to assume responsibility for the repairs and this is where my nightmare really began. From this point, I was entangled in a web of fabrications made by management and sales staff as what they intended to do about the Lemon they had sold me. After another 30 days of frustration, I hired an attorney who went after them under Ohio Lemon Law. Ultimately, I got my substantial down-payment returned and my attorney fees paid in exchange for their junk scrape metal. By now you've probably gathered that I wouldn't recommend Interstate for the purchase of your next car. More

I recently purchased a very lightly used luxury car from Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to sign the paperwork and take delivery on the car. We reached and agreement and signed the paperwork, and left that night with the car of my dreams--'08 BMW M3. They called me back 3 days later saying that they could not get financing to go through even though my credit rating was phenomenal. They wanted a huge downpayment in order for me to keep the car after I had already signed the paperwork. After I told them that I was not going to put anymore money down they told me that I needed to return 'their' car. On top of that, I had purchase special winter tires and wheels for this car. I had one xxxx of a time trying to get BMW to take these back after I told them that my car had basically been taken back from me. Their financing department is a joke--is it standard practice to sign all paperwork and then drive off the lot only to return 3 days later and have to return the car you think you just bought? They offered me no good solutions and basically said 'sorry about your luck.' They then tried to get me to buy a Ford from them, why would I want that when I initially went there to purchase a BMW, come on guys!! I would NEVER buy another vehicle from them. More