Interstate Ford

Five Star +++ Best ever car buying experience! We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next da We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford! More

Delivery and take back because of their so called financing On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable of pulling our camper. After a couple hours of shopping and pricing, we chose a 2013 F-250 Super Duty with the Powerstroke diesel, extended bed and XLT package. Finally we were told that I met the criteria for the financing company(to remain unnamed) and that we would be taking delivery right then, on a Sunday (a spot delivery). I questioned this numerous times but I was each time told that it was approved. All of the paperwork was signed, accepting delivery, financing and trading in our current truck and I left feeling like a satisfied customer. The next day I used the truck to pick up our camper from the repair shop and was totally ecstatic with its performance while towing. On 8/3/2016 I was informed by this dealer that they were not able to get me financed and they wanted the truck back. The were citing marks on both mine and my wife's credit reports for the reason. So now I ask this: As everything was signed, sealed and delivered, should that not have been a done deal? Should they not have made a more genuine attempt to locate financing? During the process of signing all of the paperwork, NOT ONE MENTION OF THE "TRUTH IN LENDING ACT(OR TILA)" was made verbally. They were in a big hurry to get the paperwork signed and us out the door. On 8/5/2016 the 2013 F-250 was turned back in and I took the 2013 RAM 1500 back. During that exchanged I informed the salesperson whom I had been dealing with that I had already been in contact with legal counsel and with the State Attorney General's Office. In the meantime, numerous people saw me driving the truck and I received a number of compliments. Now how do I deal with the embarrassment of explaining this to them? For those of you thinking of shopping there my best word of advise is DON'T! If you must, go there, have your financing prearranged or cash in hand and remember the old latin saying "CAVEAT EMPTOR" or simply "BUYER BEWARE." For those of you wondering about occurrences of this type of situation, it''s a little more common than you think. Look up Patton Vs. Wyler Eastgate Inc and you will see a similar situation. Good luck all! More

Extended Warranty Joke I purchased a 2009 Fors hypird escape love the vechile. Had car for two years need to go in shop told me my warranty was no good over just by 200 mile I purchased a 2009 Fors hypird escape love the vechile. Had car for two years need to go in shop told me my warranty was no good over just by 200 miles. Called talked with Lawerence in the conversation of my venting of my situtation hung the phone on me.I would not do business wi4th them again. More

Buyer Beware A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 201 A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 2016 Ford C-Max would expire 3 days after the sale and that the rebate could go down or up. His failure to share this info prevented me from making an informed choice, and I ended up losing $2500 on the deal. When I asked for some consideration when the incentive rose right after the sale, the response from the dealer and Ford was essentially "tough luck". I also bought an extended warranty because I was offered Chuck's "special' price. Later found I could buy it after the sale from another local Ford dealer for $600 less. So, this was my experience with trying to build a fair and honest business relationship with a local dealer. They did nothing that was illegal. But would you want to buy a car from them? More

left in the dark. "senior sales consultant" Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I tol Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I told him prior my credit was not the best. 553 was my score but I was looking for something used to help rebuild my credit. Of course I got the, "we are the best at what we do" and he can get me approved no problem..well needless to say that was the last time he called me. I had to call him over the next couple of day and only got a "still working on it" short, one word answers..he assured me he would let me know either way it went.(never heard from him) I had a co-signer on stand by just in case, but with the way I was treated..I would NEVER do business there!..and would not recommend them. Went to another dealer a few days later, drove home in a nice used car, no co-signer More

Poor customer service by salemen I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that the I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that they only had one. I said i would like to have their bottom price without any taxes,license or registration. He talked to the sales manager and they said since they only had the one truck that met my needs, they would not talk price. This is the only dealership in Dayton, Cincinnati, Columbus, Lebanon and surrounding areas that refused to talk about a price. They must sell a lot of trucks at full MSRP to refuse to talk price. By the number of salesmen setting around i find this hard to believe. I will not be back to this dealership, and i would not recommend it to any one else. More

I was very excited to buy my first brand new car ever and left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Sh left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Shaun frost who at first was very helpful. I told him what I want and at what payment. He pulled 2 quotes and the payment was within 40 a month that I wanted. I took the offers home to sleep on it. Shaun then texted me the next day. I told him the payment I wanted and he ridiculed me and called me bro. I said sorry for wasting your time and he replied in text message that they couldn't get me approved for what they offered me anyone do to credit like mine. He continued to bash me and my credit. Never been so offended. I went to another dealer and bought the same escape that shaun had found at the price I desired. They showed me my credit score and it was 40 points higher than what Shaun told me. I understand the 2 dealers might pull credit from different places but Shaun admitted to lying to me about the rate they could get me just. I called to complain but was hung up on. It's a shame that this happened but that's life. Don't forget that without customers business would cease to exist. I work hard for my money and will only spend it where I feel appreciated. More