Interstate Ford

We had taken our 2007 Ford Focus in for an Oil change and new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by th new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by the Josh in the quick lane that all 4 tires had been inflated to different amounts, none being at the manufactures rated inflation. While following my wife in the Focus home, I noticed smoke coming from under the car. I called my wife and told her. She pulled off the highway on to the street and the smoke got worse. It began filling the inside of the car. Worried the car was on fire she jumped out. We called 911 and the fire department and police arrived. They advised us to stay away from the car in case of fire. After carefully checking the car, they opened the hood. Smoke rolled out from the engine. The fireman found the oil cap laying on top of the engine compartment. The oil had been freely leaking all over the engine. The fireman stated we were lucky that It did not catch fire. We had the car towed back to the dealer. If this was not sufficient trouble, we were poorly treated by the service manager and general manager. When we went back to pick up the car, we were made to feel unimportant. The Service manager, and the General manager both made us feel as though we were making a big deal out of nothing. We will never do any business with Interstate Ford at any capacity. They do not stand behind their service, and no one there cares about customer service or how they treat people. More

Absolutely, no service after the sale. Less than a Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their servi Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their service department for multiple issues, the most recent pertaining to the transmission. Like most people, I have a car because I rely on it to get to work. Well, my car has now been in their service department for over a week. They will not tell me when to expect it back, or even whats wrong with it. They refuse to provide any customer service and would not even give me a loner car. Even their customer service manager would not return my phone call. Let me again stress, this car is less than a year old. I would spend my hard earned money at a business that treats you like a person, not a paycheck. My advice, find your dream car at a place who will provide you good service -- even after they've received your money. More

bought a 2002 f150 in april and had to take it back 2 weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in the rear so i called them and took it in for service, they had my truck for a week and told me they did not find the source of the noise, THEY HAD ONLY DRIVEN MY TRUCK ABOUT 10 MILES IN A WHOLE WEEK! i then took it back a week later and drove with a tech and the tech heard the noise. pete told me to drop the truck off at the night drop to be looked at the next day, i didnt hear anything from them the next day so i called them only to find out they didnt have my truck, it was missing from their lot along with my keys. noone there seemed to care at all that my truck was gone and didnt even call the police to report it when they realized it was gone. this place is horrible and i would never do business there again. More

We almost bought a new car from Interstate Ford. Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were ab Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were about 5 sales reps in ties swarming us like vultures. First thing I said was, "we know what car we want, we're just shopping around for a good deal." He got defensive like I said a foul word...I thought it was an innocent enough statement as a consumer trying to get a fair price. Beyond that, the sales associate did an OK job of being patient and answering our questions. I just thought it was a poor first impression. He was mildly friendly, just seemed to care far more about locking up a sale than about hearing what I had to say. He also made an "error" by overstating the discount we would be getting...maybe it was an honest mistake, maybe not. Still made me a little suspicious. Also, I wanted to ask for a price comparison between 2 cars when factoring in a discount & APR...he said something like, "well you're only buying one car right, just tell us the one you want and we'll quote that". Completely missed the point. Lastly, as we sat down to see the actual price quote on the car we almost bought, he was getting way too pushy and that was it. The guy almost had an easy sale from me and he blew it with sub-par customer service. I instead drove all the way down to the Cincinnati area to find a MUCH better dealer who actually cared about getting us a good deal and not just making a sale. My advice: look elsewhere. More

Bought my used Jaguar on August 25th of 2010, two days later the Engine and ABS lights came on. I took it to a local Jaguar dealership for inspection and was told it would cost over $4000 for repairs. In later the Engine and ABS lights came on. I took it to a local Jaguar dealership for inspection and was told it would cost over $4000 for repairs. Initially I thought this wasn't a problem because the car had a 90-day Ford warranty in effect on covered items in the estimate. After a month of runaround with Interstate-being tossed back and forth between the Sales and Service departments, I found out that the Warranty hadn't been registered with Ford at the point of sale and therefore the repairs wouldn't be covered. This meant that the Dealership would have to assume responsibility for the repairs and this is where my nightmare really began. From this point, I was entangled in a web of fabrications made by management and sales staff as what they intended to do about the Lemon they had sold me. After another 30 days of frustration, I hired an attorney who went after them under Ohio Lemon Law. Ultimately, I got my substantial down-payment returned and my attorney fees paid in exchange for their junk scrape metal. By now you've probably gathered that I wouldn't recommend Interstate for the purchase of your next car. More

I recently purchased a very lightly used luxury car from Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to sign the paperwork and take delivery on the car. We reached and agreement and signed the paperwork, and left that night with the car of my dreams--'08 BMW M3. They called me back 3 days later saying that they could not get financing to go through even though my credit rating was phenomenal. They wanted a huge downpayment in order for me to keep the car after I had already signed the paperwork. After I told them that I was not going to put anymore money down they told me that I needed to return 'their' car. On top of that, I had purchase special winter tires and wheels for this car. I had one hell of a time trying to get BMW to take these back after I told them that my car had basically been taken back from me. Their financing department is a joke--is it standard practice to sign all paperwork and then drive off the lot only to return 3 days later and have to return the car you think you just bought? They offered me no good solutions and basically said 'sorry about your luck.' They then tried to get me to buy a Ford from them, why would I want that when I initially went there to purchase a BMW, come on guys!! I would NEVER buy another vehicle from them. More

the price on the car was great! but when i had my first problem with the car, they simply said it wasent under warranty, then with out my permission started to mess with the car, thus destroying my cam, l problem with the car, they simply said it wasent under warranty, then with out my permission started to mess with the car, thus destroying my cam, left cyly head, catalytic converter and muffler. their responce, sorry not our fault it broke. cost of head, 900, cost of cat ,1600, cost of muffler 400. needles to say now im running on a broken cyl head, 1 cat and a a broke muffler. my car has has a horrible miss in it now all thanks to ford. then they treated me bad, refused to answer any questions and simply refered me to ford customer relations, ( who then said let me check the status of report, oh dealer says they cant do nothing so sorry we cant help you ) and proceeded to treat me like dirt as well, i forone will never buy another ford again. More

Long Story Short: I walked away from a deal before signing because they wouldn't give me the discount I requested. The manager (Josh), began to belittle me on the phone when I told him, so when h signing because they wouldn't give me the discount I requested. The manager (Josh), began to belittle me on the phone when I told him, so when he asked me why I walked, I said, "I guess it's because I don't like you, Josh." He got more pushy so I hung up. He sent me the following text message: "I never did anything to u but try and find u the vehicle u desired. Im sorry that u are immature and dont know how to conduct good business! Dave took time out of his day to drive and go get this vehicle. So thank u for nothing." (Dave is good. Josh is bad.) He then called me four times in 5-10 minutes from a different cell number. I didn't answer. There was no reason to. On the fifth time I called, a friend answered, told him she would report him to the BBB if he continued to call, and that he couldn't leave a message. He then called again. I gave the phone to her again, and she said that she would report him to the BBB and that he was harassing me. He asked to leave a message, and she said sure - just to see what it would be. It was a medium-toned rant, telling me I wasted 4 of their hours and that I should think next time I want to buy a $20k car, and that I'm immature. The next statement he made could only have come from a place of insanity, unless he was being sarcastic. I couldn't tell because I wasn't the one talking to him. He asked whether there was anything he could do to earn my business. Creepy. The truth is, they will try to make you feel like you owe them, but you don't, until you sign. They try to use your sense of common courtesy against you, so you give more money than you can or buy more than you can afford because they made you feel a rapport with them. They do this on purpose. You can walk any time until you sign the papers. If you don't like them, walk. In this economy, people will be falling all over each other to sell you a car. **************************************************************************** ********* Short Story Long: (Here are more details filling in my motivation for insulting the nut, and possibly slightly exonerating the nut on a few counts above. No need to read unless you're really curious.) I wanted a yellow car. They didn't have it. They found a dealership that had one that was what I wanted, but had a lot of cosmetic modifications on it - some looked good and some would make me look like a poser. I wanted the yellow car, but I didn't want to pay for all the mods. They could have taken some off, and left me with one I wouldn't have bought on my own. First, Josh continued to press for the full price of all the mods I wanted. So, I considered the red car. Josh wanted to close, so he tried to get me to buy the red car. I turned my back to him because I didn't want to let him manipulate me. I already knew from the prices he was offering he wouldn't yield and wasn't interested in giving me anything that would make me feel I had a good deal. From now on, Dave could relay what Josh had to say. Josh actually made me spend more time at their dealership because when people push me to make a decision, I have to make sure I'm not deciding one way or another because of their interference. Bad move. They weren't swamped - there were sales people standing around. There was no need to push. They also practiced the "technique" of making us sit for far too long while they searched for the car I wanted with dealer trade. It is the end of the 2000's. The internet is fast. It doesn't take that long to pull up a page unless you are in a rural area with dialup. Not only that, but they couldn't reach a sales person at the dealer that had the yellow car. The dealer had gone bankrupt, so the people there were only administrative. They could have asked one of them to go out and describe what he or she saw, even if that person didn't have the detail vocabulary, the modifications were pretty easy to describe. They didn't. The choices were to have one of them go there to take photos of it and the image would get to us through some email relay, or my buddy could go out to the dealer (.5 hours away) and check the mods himself. He's awesome, so he did that for me. I have identity protection. They couldn't get my info without a special phone number that I hadn't memorized. I went home to get the number, spoke with Dave on the phone about the 2 cars in a 3 way call with the car guy buddy who was helping me negotiate. They wouldn't sell me the mods I didn't want for less than $800 above price. I said I wanted the red car. I fully intended to close with them the next day. I gave Dave the number to call to get my credit info. (I realized a little later that they didn't give me anything at all. They had the full deal on the car, with no extras for me.) I had to More

We were going to buy a 2007 Fusion, signed loan papers for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%. I just got a l for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%. I just got a loan for a new 150 Ford van last year for 0% thru Ford credit. This is no big deal but what happened next is. The dealer said they could get financing at a higher rate of interest and a larger monthly payment. My wife said we do not want a higher monthly payment or a higher interest rate, Paul (from finance) said we do not have to accept these terms and could return the car. When we returned the car the next morning, they had several talk to us about higher interest rates and higher payments but we said we felt if Ford credit did not want to finace the car they did not want our business very bad. We were told by two people that our down payment check had not been cashed and would be returned to us in a few minutes. In the meantime a Paul (from finance) came out and wanted to know what the real reason we were bringing this car back. We said we talked to you last night and you told us if we did not want new terms to bring the car back. At this point Paul told us we were going to be charged a rental fee for the car. I signed no rental agreement and I was out of town for the week and did not even drive the car. My wife asked for our check back and Paul said he would mail us a check some time next week, my wife said we are already here we would like the check now. Paul said the check had already been cashed and my wife told him two people had just told her the check had not been cashed. Finally he stomped off and returned to my wife and flipped the check on the table and told my wife very rudely "Don't come back!". We have bought 4 new Ford vehicles from Interstate Ford down thru the years and I will tell you after this we will never own another Ford. Very shady practices going on here. More

I purchased a new 2003 Ford Focus in 03 and I started having problems with the car by april 04. After taking the car back to dealership several times there was not a fix for the car. They never offered having problems with the car by april 04. After taking the car back to dealership several times there was not a fix for the car. They never offered me a rental to problem shoot instead I was told I needed to wait for a recall. After being upset with Interstate I took the car to Eastgate and they did offer me rental and kept the car over night and still no solution to the problem,but I felt like atleast they triied. I have a ticking bomb car and no one can help me. If I kill someone with this faulty car it will be on Ford not me. Sometimes prob.are beyond the eye,just keep looking. More