Interstate Ford - Service Center

My F-150 was in the shop for two weeks for major transmission and engine work. Allen kept me informed throughout the entire process. Without my having to ask the dealership offered to provide me w transmission and engine work. Allen kept me informed throughout the entire process. Without my having to ask the dealership offered to provide me with a new rental until my truck was completed. The entire experience could not have been handled better. More

The service work was done on time and the service team was courteous and professional. A recall was even completed in addition to the service I expected. The one complaint I would have is regarding my Int was courteous and professional. A recall was even completed in addition to the service I expected. The one complaint I would have is regarding my Interstate reward points. I purchased the Expedition at Interstate in 2020 and got enrolled in your points program. I have saved up points to use for savings on my service there. There seems to be very little knowledge as to the points program. I was told it was discontinued 2-3 years ago, however I earned points as recently as September 2024. Art did take $25 off my service, but I had enough points in my account for $150 off a service visit. More

They are very supportive and helpful. They say what they’re going to do and stand by it They say what they’re going to do and stand by it More

Excellent customer service. A service department that really cares about the customer! Highly recommend for sales and service! A service department that really cares about the customer! Highly recommend for sales and service! More

The service department at Interstate Ford is fantastic. They have provided excellent service for my vehicles for about 10 years. Allen Maillet has been so helpful. He is efficient, knowledgeable and ke They have provided excellent service for my vehicles for about 10 years. Allen Maillet has been so helpful. He is efficient, knowledgeable and keeps me informed of the status of the work on my vehicle. I have also appreciated the availability of the shuttle service Interstate offers. In past years, Rob in the Parts department has also been extremely helpful. More

She is not customer oriented. She does care as far as I'm concerned. When someone takes eating food at there station over you and then passes you off to someone else, not my ki She does care as far as I'm concerned. When someone takes eating food at there station over you and then passes you off to someone else, not my kind. I will not use your dealer ship at all. I have a wind noise problem and you as a dealership can't even send a tech out for 15 minutes to hear it. Poor costumer service. No one wants to think out of the box, just got a job. More

The service was prompt and all personnel were professional. The shuttle service was makes getting my car serviced very easy. professional. The shuttle service was makes getting my car serviced very easy. More

Typical dealership service department; any excuse to steal your money. Took a 2022 F150 in for warranty service because the bed camera no longer works. Tech took off the brake light housing, saw a pr steal your money. Took a 2022 F150 in for warranty service because the bed camera no longer works. Tech took off the brake light housing, saw a previous dealership had installed a brake light flasher on the brake light wiring, and claimed that it was the problem and they couldn't fix the camera. The camera, which has a separate wiring harness from the brake light, was inoperable because the "3rd party equipment" caused the failure. And then charged me $160 for the privilege of being blown off. Turns out the camera is overheating in the sun, and will fail if it's too hot. When it cools down, it works again. Replacing it with a new camera fixed the issue. **Updated: Talked to Jeff the service manager and he was super helpful and confused at why the situation even existed. He promised they’d make things right and had the parts on order. If the whole situation had gone this way from the start, this would be a 5 star review ***** More

I really appreciate the service department at Interstate Ford. They are quick to get the service done. Ford. They are quick to get the service done. More

Michael, and the service team was my fantastic. I'll be back for my next service. Thanks! I'll be back for my next service. Thanks! More