Interstate Ford - Service Center

Quick Repair of my 2015 Ford Super Duty Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He w Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He was up front and honest and to me that is the most important thing a service department can do. All I ask for is the truth and there was no question that Josh followed through with that. When I picked up the truck, Mary Jo was there to answer my questions and she did that with a great attitude. She did not make me feel rushed and did a great job putting the finishing touches on a great experience. Thanks to all of you. More

Frustrating Warranty Issue Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome custo Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome customer service!! More

Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

Service Department Outstanding Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found diagnostic codes saved in the computer and fixed the problem. While they did have the vehicle for a day and a half, having the problem fixed is well worth the wait. They are moving to a new, larger, facility next door, which will no doubt solve the wait time. Josh Anderson and Mary Jo Furletti made the visit pleasant by simply being friendly! I will continue to drive a few more miles from Brighton to receive quality service. More

I am a resident of Longmont Co. Who owns a Ford f150 and a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford show a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford showed me that they cared about me the customer over their profit! I had a few dealings with issues with the parts department and the service department and each time Interstate Ford stepped up and went above and beyond to resolve my issues and take care of my vehicles. Longmont Ford went as far as to tell me that I haven't spent much money with them. So I recommend to anyone in northern Colorado if your looking for an honest dealership that cares about its customers more then their profit! Go to Interstate Ford for all your auto needs. Last a special thank you to service writer Josh, service manager Jeff, all the crew in parts and even GM John. Sincerely thank you from MarinecorpsBradford. More

Needs a bigger facility and much better service effort I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very rapidly growing area of north Denver metro, including a large amount of commercial vehicle servicing. Its obvious during service visits that they are under-sized on the facility, and possibly really tough to hire & retain service techs...I get that, but that's the business you're in. Recent service experience really set me off. For my '11 Ford Edge, in July 2019 had it in for "major 60,000 mile service." Almost $900 service bill....but now the 9 year old battery is totally dead. Wouldn't the battery have been tested just 90 days ago, especially for a battery that old?! Furthermore, when I call into service to set up an appointment, the response is "...we can get you in the end of next week..." Most people can't be without their vehicle for that long....complete lack of awareness on the part of the service person (Mary Jo). Get a bigger facility (that one under construction, is that the future new Interstate Ford?) with better employees and I'll consider going back. I've always wondered with the large volume of commercial vehicle service if passenger car service gets the short end of the stick....cutting corners, etc. Think I have my answer now. More

Extremely good The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could n The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could not have been with a group of better people. More

Service department excellent I had a water pump go out of my F150 at 5 pm.It was towed to Interstate Ford at 6 pm. The next day they diagnosed the problem and had my truck repaire I had a water pump go out of my F150 at 5 pm.It was towed to Interstate Ford at 6 pm. The next day they diagnosed the problem and had my truck repaired and back on the road by 4 pm! I was without a vehicle and their service saved me having to rent a vehicle for the weekend. Thanks again! More

While traveling across county, a window washer line broke. While on a cross-country trip including the Canadian Yukon, our 2016 F-350 King Ranch Diesel did an outstanding job pulling our 28 foot Airstream Trav While on a cross-country trip including the Canadian Yukon, our 2016 F-350 King Ranch Diesel did an outstanding job pulling our 28 foot Airstream Travel Trailer. When we arrived in Sheridan, WY, our truck was due for an oil change and service. In the process, the passenger side window washing jet was broken. This damage was not discovered until Longmont, CO. Another Ford dealer was contacted and stated they could not make the repair until the following Monday, six days in the future and did not want to look at it before then to see if parts needed to be ordered. I contacted Joshua Anderson at Interstate Ford in Dacono, CO. He sent me to the Parts Department at which time the needed parts were found to be in stock. Joshua set me up with an a service appointment THAT DAY. I took our truck in and the repairs were made within an hour even though appointments were broke for the next several days. I paid for the parts and after understanding that the damage was done while at another Ford dealer, he was kind enough to provide labor at no cost (paid for parts only)!! His willingness to help an out of state traveler was admirable and most appreciated. We travel to Colorado from Massachusetts frequently to visit our daughter and her family. Clearly we will be taking our travel service needs to Interstate Ford. Everyone could not have been more helpful. Absolutely Outstanding Service. More

Josh in service Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was on my way in less than an hour. More