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Interstate Ford - Service Center

Miamisburg, OH

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91 Reviews

91 Reviews of Interstate Ford - Service Center

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February 29, 2024

Good luck getting a call back from the service dept, been trying for 3 days to get my truck in for a safety recall. the number they give for you to call is of course a machine that asked for a detailed messa More

by lt4108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the name that i have is not listed
May 12, 2023

Engine blew. Replaced with power train warranty. Get it back and next day engine light is back on. Take back to dealership and find out it is NOT covered for i More

by susieq03961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick , Aaron Robinson
April 12, 2023

Although I appreciated the quality of service from the technicians at Interstate Ford, I found the wait for parts, answers, and Allstate Insurance approvals frustrating. I would have appreciated more proa More

by khill042002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Jason, Angie
September 07, 2022

Great job! In and out quickly. I was thinking I was ready for brake pad replacement, but they checked them and told me they weren’t ready to be replaced. They c More

by Wizard2475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Poulos
Sep 09, 2022 -

Interstate Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 25, 2022

Nick Nock was very professional and nice to deal with. The repairs were done and they also recognized a recall that was taken care of. More

by jennifer_wisvari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Nock
Aug 27, 2022 -

Interstate Ford responded

Hi Jennifer, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

July 18, 2022

The oil change, tire rotation, and service was completed in the time mentioned. Very pleased. More

by Screenname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember his name.
Aug 12, 2022 -

Interstate Ford responded

Screenname, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

May 25, 2022

Always good service with knowledge workers. Feel my vehicles are in good hands and will continue going to this dealership. More

by rgdillow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beal, Ron Spitz
May 26, 2022 -

Interstate Ford responded

Hi, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

May 21, 2022

No issues. Outstanding service department was performed well. Car came out of the shop and was in good shape. More

by rstomel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Printz
May 23, 2022 -

Interstate Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 01, 2022

With a significant factory recall, Shaun Poulos and a terrific team of techs, parts support, and leadership did an outstanding job on a challenging issue. They are detailed, professional, and results or More

by Musicbt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Poulos, Joey Isaac
Apr 13, 2022 -

Interstate Ford responded

Hi, we are happy we could make your experience a positive one! At Interstate Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 31, 2022

Very polite. Very professional. My service was fast. Even though it was a warranty item they were very prompt in working on it when the part came in. More

by Mmazz71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Winand
Apr 02, 2022 -

Interstate Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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