91 Reviews of Interstate Ford - Service Center
Good luck getting a call back from the service dept, been trying for 3 days to get my truck in for a safety recall. the number they give for you to call is of course a machine that asked for a detailed messa trying for 3 days to get my truck in for a safety recall. the number they give for you to call is of course a machine that asked for a detailed message and they will get back with you,and they don't . they just don't care. More
Engine blew. Replaced with power train warranty. Get it back and next day engine light is back on. Take back to dealership and find out it is NOT covered for i Replaced with power train warranty. Get it back and next day engine light is back on. Take back to dealership and find out it is NOT covered for issues that is engine related. Now possibly $1.200 or get another car. I say BS! This is how you treat seniors?? This has only to do with service NOT the salesman. Who I will say is awesome. Get your act together guys. Reviews for service is horrible. More
Although I appreciated the quality of service from the technicians at Interstate Ford, I found the wait for parts, answers, and Allstate Insurance approvals frustrating. I would have appreciated more proa technicians at Interstate Ford, I found the wait for parts, answers, and Allstate Insurance approvals frustrating. I would have appreciated more proactive follow-up from the tech leads regarding Allstate. However, I am happy with the overall repair of my car and it is running smoothly. The only minor issue is that the seats no longer heat up as much as they did before. Hopefully, this issue can be fixed. But overall, I'm impressed with the team's work on my car. More
Great job! In and out quickly. I was thinking I was ready for brake pad replacement, but they checked them and told me they weren’t ready to be replaced. They c In and out quickly. I was thinking I was ready for brake pad replacement, but they checked them and told me they weren’t ready to be replaced. They could have replaced them and charged me, but they didn’t. Now that’s an honest dealer. I won’t go anywhere else for my service. More
With a significant factory recall, Shaun Poulos and a terrific team of techs, parts support, and leadership did an outstanding job on a challenging issue. They are detailed, professional, and results or terrific team of techs, parts support, and leadership did an outstanding job on a challenging issue. They are detailed, professional, and results oriented. More
Very polite. Very professional. My service was fast. Even though it was a warranty item they were very prompt in working on it when the part came in. Very professional. My service was fast. Even though it was a warranty item they were very prompt in working on it when the part came in. More