Inver Grove Ford Lincoln - Service Center

Honest service I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional! More

Service Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. More

Poor quality I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem not a customer! More

Excellent service everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. More

Over 2 day break job I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. More

9 days for repair. Never returned one phone call. We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my life. Our last experience was beyond the pale. We literally drove there twice to get updates as they wouldn't return phone calls. BOTH times they said our service representative was off and they didn't have paperwork. You cant make this up. While we were waiting, two other people came in with the complaints about lack of responsiveness. Not one person we talked to apologized. In fact they acted like we were the problem. Our representative went on vacation and left NO paperwork. Shame on them all! Had a similar experience with the most repairs on our other Ford. NEVER use them for service. More

Horrible customer service Vehicle was in for service for 9 working days. In that time, I received 1 phone call to update me on the status - all other contact was initiated by m Vehicle was in for service for 9 working days. In that time, I received 1 phone call to update me on the status - all other contact was initiated by me. Multiple messages went unanswered - no urgency to keep me informed. Once I did reach them today, I was told they would need my vehicle over the weekend. Unacceptable. More

Stay away from this dealership! This is literally the worst dealership I have ever encountered. They're nice to you when they sell you the car and then you're treated like dirt. I wa This is literally the worst dealership I have ever encountered. They're nice to you when they sell you the car and then you're treated like dirt. I was lied to about my car, told I was driving it wrong because I'm female (was advised to have a man drive it and see if he still had issues), and was told that an issue with my car didn't exist when it actually did. Three years later and my car is still not fixed, they're still playing games. The Service Manager, Eric Lijewski, is a disgrace to the customer service field. He's literally so rude and belittling that I refuse to work with him or even speak to him. I would recommend taking your business literally ANYWHERE ELSE. More

No Loaner or Rental Cars for Planned Service Appointments Scheduled warranty visit 2 weeks in advance with a loaner or rental vehicle. Scheduled events for day. No rental or loaner car available. No commitmen Scheduled warranty visit 2 weeks in advance with a loaner or rental vehicle. Scheduled events for day. No rental or loaner car available. No commitment to customers. I'll be going to Apple Valley Ford for Service and Sales even though it's 30 miles further from my home. More