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Ira Acura Westwood

Westwood, MA

4.8
1,291 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,291 reviews

January 05, 2019

Quick oil change The service staff was super nice and accommodating. I pulled in and was immediately greeted and had my car door opened for me. I met with Albert Fer More

by eileenbos77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Fernandez
Jan 07, 2019 -

Ira Acura Westwood responded

Hi Elieen - Thank you to coming to Prime Acura Westwood for your oil change! We are happy that you were welcomed into our dealership and that Albert provided helpful service. We will see you next time!

December 31, 2018

Prime is fine My experiences with the service department are consistently positive. Your staff knows how to keep the customer happy. Their comprehensive explanation More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot!
Dec 31, 2018 -

Ira Acura Westwood responded

Thank you for your repeat business at Prime Acura Westwood! We are so happy that you've received consistently positive service and feel confident in the work done on your car. Have a great day!

December 30, 2018

Great sales ervice Great experience .Chris was knowledgable, patient and pleasant. He answered all questions to ensure I understood. Great tutorial on how to use the s More

by New car lease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Perez
Dec 31, 2018 -

Ira Acura Westwood responded

Thank you for the fantastic review! It means a lot to us to hear you had a great experience at Prime Acura Westwood. Safe driving in your new car!

December 23, 2018

Excellent Experience all the way around. Very nice and friendly people. Honest and made me feel welcome. The entire process was one of the best experiences I’ve ever had in Purchasing an aut More

by Reefer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
Dec 26, 2018 -

Ira Acura Westwood responded

Friendly service is our priority and we love that you felt welcomed into our dealership. It makes our day that you had one of your best car-buying experiences at Prime Acura Westwood! Safe driving and see you again soon.

December 21, 2018

Robbery Bring my car in to get headlight fixed, said it was 5,000$ in work. Bring it another place. Only 400. Complete scam of place. Horrible service trying More

by Cammarata12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows
Dec 24, 2018 -

Ira Acura Westwood responded

This is very surprising to read. I'd really like the opportunity to look into what happened here. Would you please give me a call? Thank you, Curt Douglas - Service Manager - 508-921-1921

December 20, 2018

Great experience every time Marc is amazing to work with! Very nice and always quick to respond and has the customer’s best interest at heart! Love the showroom and all the staf More

by Unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc
Dec 20, 2018 -

Ira Acura Westwood responded

Thank you so much for taking the drive to visit us at Prime Acura Westwood! We love that you can depend on Marc for responsive and friendly service. It's fantastic to have you as a loyal customer - thank you for the recommendation!

December 13, 2018

Service visit Good customer service at basic service visit. I was in and out in less than 2 hours, and Patrick was very helpful with thinking about the services an More

by Kmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 13, 2018 -

Ira Acura Westwood responded

This is what we love to hear! We are so happy that your service was completed quickly and that Patrick provided helpful advice regarding your car's future services. Thank you for reviewing Prime Acura Westwood!

December 12, 2018

Recall work Checking in at 9:30 explained that I Had to be out before 12 they were very considerate and my car was all set by 11 More

by Kmdx2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah
Dec 12, 2018 -

Ira Acura Westwood responded

Thank you for your five stars! We're delighted that our service team was able to get your recall repairs done quickly to keep you on schedule. Safe driving!

December 08, 2018

Charldyn back at it Needed another care so I went to the one guy I can trust....Charldyn! This time we leased a car and he made everything so easy. Also want to say thank More

by joeydon21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charldyn Vaclin, Michael Benoi
Dec 10, 2018 -

Ira Acura Westwood responded

Joey - Thanks so much for coming back to Prime Acura Westwood! We love that you can depend on Charldyn to get you set up with a lease and make the process easy. We are grateful for your review and your business! Hope to see you again soon.

December 08, 2018

Friendly,courtesy,patient, Patrick is really friendly,patiently go over everything in details about my car for past two days regardless of any question i have. He is really hel More

by Carguy12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick at service department
Dec 10, 2018 -

Ira Acura Westwood responded

Thank you! We are so happy to hear that Patrick provided friendly and patient service. It's important that you truly understand the services your car receives and we are glad that our team could answer your questions. Safe driving!

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