Ira Acura Westwood

Expecting a major service, told just an oil change Scheduled for a 70,000 mile service and a big bill. Noah, service rep says not till 75,000 mi, so just an oil change, inspection visit. Even expected Scheduled for a 70,000 mile service and a big bill. Noah, service rep says not till 75,000 mi, so just an oil change, inspection visit. Even expected earlier to deal with a loaner car, instead just waited less than 2 hours and done. Great service, no one trying to gouge me with charges. Even pulled out a nail causing a Slow leak. Definitely love the service and I trust them fully. More than I can say for other dealerships and service. More

Excellent service Just for oil change, but they treat me very well. Nice job done. Free check, report, clean and car washing. I have worked with the dealer for more th Just for oil change, but they treat me very well. Nice job done. Free check, report, clean and car washing. I have worked with the dealer for more than 3 years. The service rep is excellent. More

Consistently excellent service and customer care! This is the only dealership where I’ve never dreaded going in for service. Honest, courteous, upfront, reasonable prices and excellent service every t This is the only dealership where I’ve never dreaded going in for service. Honest, courteous, upfront, reasonable prices and excellent service every time! Highly recommended!! More

Always a pleasure! I find from the moment you drive in til you leave you are treated like a valued customer regardless of service required. Top class always! I find from the moment you drive in til you leave you are treated like a valued customer regardless of service required. Top class always! More

Thank you Mr. Perez for a positive customer experience. The rating in which I gave was a result of receiving excellent customer service from the beginning of the sale process to the end. As I stated earlie The rating in which I gave was a result of receiving excellent customer service from the beginning of the sale process to the end. As I stated earlier Christopher Perez and Michael Benoit went above and beyond to make my experience with Prime Acura a positive one. More

Perfection Noah Stern has always accommodated me with an appointment for service on short notice. My 2010 Acura TSX has been kept in great condition by the servi Noah Stern has always accommodated me with an appointment for service on short notice. My 2010 Acura TSX has been kept in great condition by the service department at Prime Acura. Having a loaner vehicle available is so convenient while waiting for service. I am always pleased to have my car washed too! More

Great service Clyde at Prime was great. He got us a great deal and got us in and out of the dealership quickly with our new leased Acura! Thanks Prime & Clyde! Clyde at Prime was great. He got us a great deal and got us in and out of the dealership quickly with our new leased Acura! Thanks Prime & Clyde! More

Awesome people, awesome service. Everybody here very helpful and nice! I went for an oil change. Oil change done in no time and i was even given snacks. Totally recommend having your Everybody here very helpful and nice! I went for an oil change. Oil change done in no time and i was even given snacks. Totally recommend having your car serviced here! More

Service??? Poor is too good a word Here with my partner. .....checking out problems that another mechanic found. ..it's now 3 and a half hours. ..not even an offer of a loaner so instea Here with my partner. .....checking out problems that another mechanic found. ..it's now 3 and a half hours. ..not even an offer of a loaner so instead we sit in an overly air conditioned area....freezing....missed lunch and as both diabetics that is not good....20 minutes ago they went to wash the car...we still wait ...eventually we will get on the road...and be in commuter traffic. ...this sucks!!! Don't do business with these guys.... More

Prime Acura does not keep promises I purchased a used 2016 RDX from Prime Acura, but during the test drive I inquired about getting the GPS maps in the Navigation updated. The salesman I purchased a used 2016 RDX from Prime Acura, but during the test drive I inquired about getting the GPS maps in the Navigation updated. The salesman said "no problem, it can be done in the Service Dept." A week after purchase I realized that the GPS maps were still old, but now the salesman, Darwin, tells me it will cost me $250 to update them. To me this was a misrepresentation before the sale. More