Ira Acura Westwood

I came in to do a recall. Left. New check engine light popped up. Returned it to be fixed. Brought my car back with the problem fixed and a new problem raised which would Left. New check engine light popped up. Returned it to be fixed. Brought my car back with the problem fixed and a new problem raised which would have costed me extra $$. I refused the service bc it was clear that the new problem was caused by them. Service Manager, Joe Sachetti, called me 7am the next morning to apologize for my experience and accepted full responsibility. They provided me with a loaner at no cost. Fixed the problem at no cost to me. Righted a huge wrong and accepted full responsibility. I get it, employees don’t get paid enough to think big picture. Joe was a true professional and did the right thing. He turned a 0 stars into 5 stars. As long as Joe is working there, i will make sure i will come back for service. More

I Hate reading long reviews so I’ll keep this as short as I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down pa I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down payment and coming from out of state. I was given an out the door price over the phone through text. This price sounded fair so I decided to make the 3 hour ride. After the test drive, we spoke numbers and they added several dealer “fees” to their out the door price that was more than what was previously texted to me. After threatening to leave twice, they finally removed the extra “fees” and agreed to the original texted price. They were also xxxx bent on me financing through them and not through my personal credit union. I then stated that I needed to talk to my wife about the numbers and left. I could tell that they were upset with this as it was the end of the month and they were pushing to sell the vehicle (more on this later). A day later I reached out to the sales person advising that I was interested in the vehicle and because I lived a state away, could I put a non refundable down payment of$1,000.00 down to hold the vehicle, which they stated that they could not do. I then advised that I had a large amount of cash to put down on the vehicle and asked how they preferred it; cash or bank check? The salesperson I was dealing with never called me back. After leaving several voicemail messages with different people, two different people stated cash would be fine. Finally, I received a third call from the general manager who stated that a bank check would be best (which was fine). The next morning I went to the bank, deposited the cash to have a bank check made out. I called Acura of Westwood to make sure the check was properly made out to avoid any issues as I was traveling from out of state and it was the very last day of the month as they were eager to sell the vehicle. When I called my salesperson he didn’t pick up the phone. I then called the GM who also didn’t pick up the phone. I left messages for both. Hours went by without receiving a phone call, causing me to leave much later than I wanted to to complete this deal and drive the 3 hours. I finally received the phone call answering my question. The day of making this deal I was advised that because I’m purchasing this vehicle and I live out of state that I could not leave with the vehicle because the state of Massachusetts does not do temporary registrations or transporter plates and they refused to put a dealer plate on it. So after feeling rushed to make this deal (because it was the end of the month, they would not take a deposit and “it’s first come, first /serve”) I could not drive the vehicle home. They stated that they would drive the vehicle to me after I made an appointment with my states DMV. My DMV was booked out a month due to the govt Real ID issues. Again, they declined to assist with this issue. Lastly, after making the purchase I was told that the vehicle would be detailed. This never occurred as the candy that was found under the backseat when I test drove it was still there when the truck was finally delivered to me. The people I dealt with for this terrible experience were Aziz/Belo/Fernando. Their Business Manager Maroun was also quite rude after I declined all their “extra” warranties, sarcastically saying “well, good luck.” The only decent person there is Trevor. More

Great service as always and and done very quickly awesome crew and always walk out happy crew and always walk out happy More

Courteous and had the car ready when they said. Very happy with the service dept. Very happy with the service dept. More

I came back for a little problem with my car, Marc help me and make i feel so satisfied.Thanks me and make i feel so satisfied.Thanks More

Joe, George and the entire team are really great to work with. They are very responsive and honest. Work was done as requested and timely. with. They are very responsive and honest. Work was done as requested and timely. More

They were Very accommodating to my schedule providing a loaner car while repair was made loaner car while repair was made More

Excellent service department,quick, efficient, and courteous. They kept me informed throughout the process and ensured everything was handled smoothly. Truly a stress free experience. courteous. They kept me informed throughout the process and ensured everything was handled smoothly. Truly a stress free experience. More

This my third Acura that I buy from Acura of westwood/Mass. i am very satisfied with the sales department. westwood/Mass. i am very satisfied with the sales department. More

Welcoming, informing, professional dealership. First visit for service, Matt welcomed us, took the particulars for our 2024 Acura RDX Aspec. He provided a timeline, work to be completed and means First visit for service, Matt welcomed us, took the particulars for our 2024 Acura RDX Aspec. He provided a timeline, work to be completed and means to communicate with us while we waited. The facility was clean and comfortable and provided refreshments. We were surprised to receive a text indicating the inspection summary results along with a video of the actual inspection of our vehicle! Will definitely have all of our services performed here! Kudos to Matt and IRA Acura More