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Ira Acura Westwood

Westwood, MA

4.8
1,270 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,270 reviews

May 15, 2025

I came in to do a recall. Left. New check engine light popped up. Returned it to be fixed. Brought my car back with the problem fixed and a new problem raised which would More

by todinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sachetti
May 18, 2025 -

Ira Acura Westwood responded

Hello Todinh, thank you for your kind review; we are happy to pass along your comments to Joe here at Ira Acura Westwood! Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2025

I Hate reading long reviews so I’ll keep this as short as I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down pa More

by POJBK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aziz
May 21, 2025 -

Ira Acura Westwood responded

Hello John, First, I would like to thank you for your feedback, as we always strive to deliver a great experience and when we do fall short, we do learn, grow, and make improvements to be better. Second, I would like to apologize that this experience did not meet these expectations. I sent you an email as well as left you a voice mail to review the things that were stated in your review as some things are not accurate and wanted a chance to speak with you. You were given a price and the price did not change when you got to the store, you wanted us to deliver the car to and there was a delivery fee quoted as that was not part of the deal quoted, we did waive this fee and delivered the car several hours away as we understood the time you had invested coming back and forth. Also, the reason we suggested you financed with one of the banks was again to save you timer as you would be doing a lot of running around and we have banks and credits unions that can match or beat just about any rate out there. You did end up financing with one of the lenders we had available. You said we were pressuring you to buy the car, then stated we didn’t want to help you move fast enough. Yes, at the end of the month we are busy and most of our business comes the last week of the month, and we did ask you to purchase, as you stated you drove along ways to get here, and we just wanted to put it together for you to maximize your time. I do apologize that it took us time to get back to you and I assure you it was due to us being busy not ignoring your call and as you stated when we got the message ewe did return your call. You were not happy with the salesman Aziz, so we set you up with Trevor and I’m happy to hear that he did make a good impression and got you the vehicle. Last thing is, yes coming from out of state, Massachusetts does not have temp tags, so the car does have to be registered, and we did take car of this for you. I agree this process can be somewhat painful and if we could change it we would. As a company we do not put vehicles on dealer plates, and I know that was explained to you. As Far as a detail on the truck, if this was missed in transition between the salespeople arranging to deliver the truck to you. I would be more than happy to schedule you a detail at your convenience. Again, I do apologize about this. I would still be more than happy to have a conversation with you, if you would like to return my call or email. I would really like to turn this around as this is not how our clients leave feeling about us, and we always try to correct any issues that were left unaddressed. We want to enjoy your purchase and have many happy miles! Michael Nicoletti General Manager – IRA Acura Westwood mnicoletti@iraacura.com (508) 921-1977

May 14, 2025

Great service as always and and done very quickly awesome crew and always walk out happy More

by Martjohn25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Ceasre
May 17, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

May 10, 2025

Courteous and had the car ready when they said. Very happy with the service dept. More

by ctraleira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Jolly
May 12, 2025 -

Ira Acura Westwood responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2025

I came back for a little problem with my car, Marc help me and make i feel so satisfied.Thanks More

by Phamminhthao29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
May 12, 2025 -

Ira Acura Westwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to Marc here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2025

Joe, George and the entire team are really great to work with. They are very responsive and honest. Work was done as requested and timely. More

by Wheitin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joesph Sacchetti
May 12, 2025 -

Ira Acura Westwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2025

They were Very accommodating to my schedule providing a loaner car while repair was made More

by keithpalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
May 10, 2025 -

Ira Acura Westwood responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2025

Excellent service department,quick, efficient, and courteous. They kept me informed throughout the process and ensured everything was handled smoothly. Truly a stress free experience. More

by Frankie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Jolly
May 10, 2025 -

Ira Acura Westwood responded

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 06, 2025

This my third Acura that I buy from Acura of westwood/Mass. i am very satisfied with the sales department. More

by Julio Campos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde, Michael Nicoletti, Ashley Brogan
May 08, 2025 -

Ira Acura Westwood responded

Hi Julio, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2025

Welcoming, informing, professional dealership. First visit for service, Matt welcomed us, took the particulars for our 2024 Acura RDX Aspec. He provided a timeline, work to be completed and means More

by marshrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Andrade
May 09, 2025 -

Ira Acura Westwood responded

Hi Marshrain, thank you for your kind review; we are happy to pass along your comments to Matt and the team here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!