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Ira Acura Westwood

Westwood, MA

4.8
1,293 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,293 reviews

October 10, 2024

Very proffessional, knowledgeable, and curteous. Trevor was extremely patient with my husband and I while teaching us about the car. More

by mark and Laura murphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Lopez, Miguel Banos, Joe Sacchetti, Trevor Veerana
Oct 13, 2024 -

Ira Acura Westwood responded

Hi Mark, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2024

Easy to make appointments. Good service. Mark was professional and knowledgeable. Complimentary car wash a nice perk. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Oct 13, 2024 -

Ira Acura Westwood responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 08, 2024

Fabulous dealership. I am on my 5th Acura and only place I have it serviced. Emmanuel was so accommodating today. He patiently explained everything to me More

by debdeb456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel, Joe Sacchetti
Oct 12, 2024 -

Ira Acura Westwood responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2024

I brought my car in to the service bay. I was greeted told to leave my keys in the car and have one of the service men called Jeremy quickly call me over so what I had come in for and told More

by jvozzella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Azeze sales person, Gerald Gannon
Oct 10, 2024 -

Ira Acura Westwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!

October 06, 2024

My advisor, George, was a really kind and helpful man. I love the location; everyone is very kind and helpful, and the waiting area is so comfortable. More

by Theodorelily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Oct 12, 2024 -

Ira Acura Westwood responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

October 04, 2024

We were prepared to buy an RDX, used or new didn’t matter. The trade offer was $3000 below every reputable estimate. We were told it was because carfax did not show the trade vehicle 10k-30k services. More

by chrisathoren
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Aziz Joseph
Oct 10, 2024 -

Ira Acura Westwood responded

chrisathoren, I appreciate you taking the time to inform me about your recent sales experience. I deeply regret any inconvenience you may have encountered due to the trade-in value, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Michael Nicoletti General Manager mnicoletti@iraacura.com

October 04, 2024

It is the greatest feeling knowing my car is being taken care of while I get my work done. Steve was the best today as was Justin during my last visit. More

by DMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
Oct 12, 2024 -

Ira Acura Westwood responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Probably one of the best car service visits I’ve ever had. Justin was very professional, knowledgeable and helpful. I don’t say this very often but I was extremely impressed with his service. I had anoth More

by Vnb08@comcast.net
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Service Dept.
Oct 12, 2024 -

Ira Acura Westwood responded

Hi, we're happy you found Justin to be so supportive during your experience here at Ira Acura Westwood. We can't wait to see you again, have a great day.

October 03, 2024

Prompt, excellent customer service was what I experienced today. Thanks to Emmanuel for coordinating the experience. More

by MGF
Workmanship
Recommend Dealer
Yes
Employees Worked With
Emmanuel Cazeau
Oct 05, 2024 -

Ira Acura Westwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Noah Stern was super helpful with my maintenance process today as I have a long drive coming up snd needed my car in top shape to feel safe. He even solved my It problem w car play. More

by sashamey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Oct 05, 2024 -

Ira Acura Westwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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