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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,306 Reviews
Call Dealership (508) 921-1900
View Awards

395 Providence Hwy

Westwood, MA

02090

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Showing 1,306 reviews

August 08, 2024

Service manager Marc C. Was professional, efficient and personable. Quick response and service. Good experience More

by Phamilton1179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc C
Report | Print
Aug 10, 2024 -

Ira Acura Westwood responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2024

Great and fast service. The staff is very professional. I highly recommend everyone to go to this location. More

by craig.engerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in service
Report | Print
Aug 07, 2024 -

Ira Acura Westwood responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

The dealership was not ready for my purchase. I waited over two hours on two different occasions. The first time I tried to do the paperwork and the title wasn’t on property The second time I More

by Pattravers1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan. 5 Stars. It was MGT mess ups
Report | Print
Aug 04, 2024 -

Ira Acura Westwood responded

Pattravers1, We apologize for the inconvenience and frustration caused by the delays in your purchase process. Your time is valuable, and we understand that waiting for extended periods is unacceptable. We are committed to improving our efficiency and ensuring a smoother buying experience for all customers. Thank you for bringing this to our attention. If there is anything I can do to assist you please feel free to contact me at mnicoletti@iraacura.com. Michael Nicoletti General Manager

August 01, 2024

I always receive great service at the IRA Acura Service Department. I they kept my car running in fantastic shape. More

by Midnightltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Aug 02, 2024 -

Ira Acura Westwood responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 31, 2024

Excellent service. Pleasure to do business with. Noah Stern is great and I can't thank him enough. More

by John Doonan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Aug 02, 2024 -

Ira Acura Westwood responded

Hi John, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

This was my first time getting service and the service advisor was excellent. He took care of everything I needed. More

by spowers31853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Report | Print
Aug 01, 2024 -

Ira Acura Westwood responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

The Service Dept. worked hard to help me and accommodate my needs. They also communicated well. No complaints. More

by Jim.Hackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jul 31, 2024 -

Ira Acura Westwood responded

Hi Jim, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

Great staff and the waiting area has good coffee and even popcorn. The wait time is usually reasonable. More

by counselour55555555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Jul 31, 2024 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2024

Very helpful and promptly to take care of a customer. . I am satisfied with a service. More

by Narumon74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Jul 29, 2024 -

Ira Acura Westwood responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2024

Compre un vehículo con ellos que en la misma semana presento problemas con el sistema de los frenos y a pesar de tener 30 días de garantía otorgada por el Estado ellos no me quisieron arreglar mi vehíc More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tholemson Francois
Report | Print
Jul 31, 2024 -

Ira Acura Westwood responded

Maria, Gracias por informarme sobre su problema de servicio con su vehículo comprado recientemente. Tenga en cuenta que estamos investigando sus inquietudes y pronto nos comunicaremos con usted para ayudarlo. Si hay algo que pueda hacer mientras tanto, no dude en ponerse en contacto conmigo. Michael Nicoletti General Manager mnicoletti@iraacura.com

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