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Ira Acura Westwood

Westwood, MA

4.8
1,270 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,270 reviews

February 24, 2024

I had an amazing experience with Chris in Service at Ira Acura Westwood. Chris was very professional and provided excellent customer service that was top-notch. He explained everything thoroughly that exce More

by Marygold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Clyde Brown
Mar 02, 2024 -

Ira Acura Westwood responded

We're thrilled to hear about your amazing experience with Chris in Service at Ira Acura Westwood! It's great that he provided top-notch customer service, explaining everything thoroughly and exceeding your expectations. We appreciate your recommendation and are delighted to have you as a repeat customer. We value your feedback and look forward to continuing to provide excellent service in the future!

February 22, 2024

Great car shopping experience. Fadia was wonderful to work with. The Business/Finance Team were straight forward also. Happy with the whole experience. More

by denisecarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maroun Matta, Fadia Chamoun, Jose Silva
Feb 25, 2024 -

Ira Acura Westwood responded

We're delighted to hear that you had a great car-shopping experience and that Fadia was wonderful to work with. It's great that the Business/Finance Team was also straightforward, making the entire experience positive for you. We appreciate your positive comments and thank you for choosing us! Safe travels in your new car!

February 22, 2024

So happy with Ira Acura! This is my second car purchase from them and it’s made a typically stressful process feel easy. More

by Holly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
Feb 25, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that you're so happy with Ira Acura! Making the car purchase process feel easy is a great achievement, and we appreciate your loyalty with it being your second car purchase from us. We appreciate your positive comments and thank you for choosing Ira Acura! Safe travels in your new car!

February 20, 2024

Professionalism, accommodating, patient and efficient are just a few of the words I would use to describe this dealership and the people that work there. I have purchased 2 cars from this particular dealersh More

by Niccheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Feb 24, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that Jorge provided you with outstanding customer service during your car's diagnostic and subsequent service. It's great that he explained and guided you through the process, ensuring you were well-informed. Taking advantage of the interest-free financing program is a bonus, and we're delighted that your overall experience was excellent. Treating you with respect and providing abundant attention is what we strive for. Thank you for choosing us, and we appreciate your positive comments about Jorge and our service!

February 20, 2024

My service representative, Marc, is great! Returns my calls in a timely fasts d schedules my service timely. A loaner car is always av. Reviews all the work to be done and costs. Car is alway More

by Bmarcaccio59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Desare
Feb 24, 2024 -

Ira Acura Westwood responded

It's wonderful to hear about your positive experience with your service representative, Marc! We're glad to know that he returns your calls promptly, schedules your service in a timely manner, and ensures a loaner car is available when needed. It's also great that he reviews all the work and costs with you, providing transparency in the process. We appreciate your feedback. Thank you for choosing our services!

February 19, 2024

I HATE car shopping. Clyde Brown Jr made it all smooth and easy. I purchased a totally different vehicle that I went in to see but it’s exactly what I wanted. Thank you More

by spicanzo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
Feb 21, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that Clyde Jr. made your car shopping experience smooth and easy, even if it led you to a different but perfect vehicle for you. We understand that car shopping can be challenging, and we appreciate your positive feedback. Thank you for choosing us, and enjoy your new vehicle!

February 18, 2024

Greta Custer service, specially the service advisor Nishan Bilazarian and the mechanic Gene C, are professionals More

by yagrouane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian & Gene C
Feb 23, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

Marc is always amazing . He always has a great attitude always takes great care of my car . I wish everyone that is in customer service could be like him . Always going above More

by Juvina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Marc
Feb 23, 2024 -

Ira Acura Westwood responded

Thank you Juvina for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 17, 2024

Service is always good and they do good work. The service department employees are friendly and keep you informed about your vehicle More

by Margaret2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Feb 23, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Margaret! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

The place is clean and orderly. Employees are nice and accommodating. I get periodic updates on my car during service especially George More

by imeldaatinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Feb 23, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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