
Ira Acura Westwood
Westwood, MA
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Buyer Beware, traded my 2015 Jeep in towards a 2019 Jeep back in May. Prime agreed to payoff the remaining balance on my 2015 as part of the trade deal. It’s now over 3 months later and I’m still making the back in May. Prime agreed to payoff the remaining balance on my 2015 as part of the trade deal. It’s now over 3 months later and I’m still making the payments on the 2015 that they took possession of in May. My credit union still has the title and haven’t received a dime from Prime. I have called Prime dozens of times and either get hung up on or it goes to a voicemail. No one has yet to call me back. I live 4 hours away and will have to take a day off from work and drive down there. I suspect they are robbing Peter to pay Paul. I had to wait several weeks for them to obtain the title on the 2019 I bought. I suspect they didn’t immediately have the funds to buy that title as well. Be really careful with this place. Research this dealership before you do business with them. More
Every Advisors are friendly and The Service Manager Was on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was profession on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was professional and excellent!!! More
5/5 stars: all credit to Marc Cesare at Prime Acura 5/5 stars: all credit to Marc Cesare at Prime Acura (Westwood, MA). When my Acura had some unexpected issues, I took it to a local dealership f 5/5 stars: all credit to Marc Cesare at Prime Acura (Westwood, MA). When my Acura had some unexpected issues, I took it to a local dealership for service. I work night-shift, but Marc made it easy to review suggested services & ask questions: he communicates clearly & is extremely accessible by email/text/phone-call. Marc is respectful of a client’s schedule AND budget. 5/5 Stars: He went above/beyond “good service” when he contacted Fidelity Insurance (x3) on my behalf— which saved me several hundred dollars in repair costs. ... if you need a Service Consultant: do yourself a favor & request Marc. More
I had the best car buying experience with Clyde Brown at the Acura dealership in Westwood. He is very knowledgeable and personable, and there was no pressure to make a purchase. He took the time to show me the Acura dealership in Westwood. He is very knowledgeable and personable, and there was no pressure to make a purchase. He took the time to show me different vehicles and options, and answered all my questions. He took care of everything, from insurance, to trade-in, to setting up and personalizing my new car for me. The whole process was fast, easy, and stress-free. I absolutely love my new Acura RDX and couldn't be happier with my experience. I highly recommend Prime Acura if you're in the market for a new vehicle. Ask for Clyde...you won't be disappointed! More
Highly recommend checking out Prime Acura of Westwood. Tony Romain and Charles Rezil were a breeze to work with very personable and knowledgeable . They never made the car buying process feel like a press Tony Romain and Charles Rezil were a breeze to work with very personable and knowledgeable . They never made the car buying process feel like a pressure or tense situation that leaves you feeling like you’re making a bad deal. These two gentlemen are highly sought out so I recommend getting their contact info off the site and making an appointment. Overall I thought Prime Acura vehicles were priced vehicle well especially in this post covid shut down market. More
No complaints and great Technicians. Benjamin is a great service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾♂️🇭🇹 service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾♂️🇭🇹 More
I have been a customer of Prime Acura of Westwood for a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very accommodating. Thank you, Mark. You were terrific. More