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Ira Acura Westwood

Westwood, MA

4.8
1,290 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,290 reviews

August 13, 2021

Great service, friendly and knowledgeable staff, go above and beyond to assist you. More

by Robo1055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gorge and Chris service dept., Dave Troilo, Charldyn Valcin
Aug 13, 2021 -

Ira Acura Westwood responded

Thank you for the excellent review! We are so happy our service stood out to you and hope to see you back at Prime Acura - Westwood next time!

Aug 13, 2021 -

Robo1055 responded

Thank You again for the great service and excellent service team. Gorge went above and beyond to assist, always nice to see people who are dedicated to what they do.

August 08, 2021

Highly recommend checking out Prime Acura of Westwood. Tony Romain and Charles Rezil were a breeze to work with very personable and knowledgeable . They never made the car buying process feel like a press More

by sscott1887
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Rezil, Tony Romain
Aug 09, 2021 -

Ira Acura Westwood responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless purchase experience working with Charles, Tony, and the Prime Acura - Westwood team. Drive safely in your new vehicle, and we hope to earn your business again down the road!

August 06, 2021

No complaints and great Technicians. Benjamin is a great service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾‍♂️🇭🇹 More

by 007zoebama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Burell
Aug 06, 2021 -

Ira Acura Westwood responded

Thank you for taking a moment to share your feedback. We're lucky to have earned your support of Prime Acura - Westwood!

July 26, 2021

very attentive and the salesman John Voong made sure everything went smoothly. I was able to go and get my car the same day that i purchased it More

by andi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Voong
Jul 26, 2021 -

Ira Acura Westwood responded

Thank you, Andi, for shopping at Prime Acura - Westwood and for sharing your feedback. We're thrilled to hear that John walked you through the process and we wish you safe travels!

July 04, 2021

I have been a customer of Prime Acura of Westwood for a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very a More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Jul 04, 2021 -

Nancy responded

This is my response.

Jul 06, 2021 -

Ira Acura Westwood responded

Nancy - thank you for your loyalty to Prime Acura - Westwood! It is fantastic to see that our team continues to provide you with excellent service during your visits!

June 28, 2021

Justin was polite , indicated when the car would be ready and reviewed the service details when it was completed. I’ve always been very satisfied with the level of customer service at prime Acura More

by Tlx owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 28, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Justin and the Prime Acura - Westwood service team. Drive safely, and we hope to see you again down the road!

June 19, 2021

I had the most pleasant experience with Justin! He took great care of me and reschedule my appointment with ease! He’s a true rockstar More

by mrtyedabarber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 20, 2021 -

Ira Acura Westwood responded

Thank you for the lovely review! We are delighted Justin was able to accommodate you and make sure your car was taken care of at your convenience. All of us at Prime Acura - Westwood appreciate your support and hope to see you next time. Take care!

Jun 20, 2021 -

mrtyedabarber responded

It was my pleasure!

June 19, 2021

I recently bought an Acura MDX from Prime Acura. My experience was superb start to finish. Clyde Brown was informed, professional and a pleasure to do business with. We needed to buy another car but More

by Pauline M
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Charles Rezil
Jun 21, 2021 -

Ira Acura Westwood responded

Pauline - We are thrilled to hear you had a top-notch experience working with the Prime Acura - Westwood team. We will be sure to let Clyde and Charles know your appreciated them going above and beyond while you were shopping for your new Acura MDX. Enjoy the new ride and we hope to see you next time. Take care!

June 12, 2021

Justin is very welcoming and informative as usual! Justin has a wonderful personality and makes ur long waits a little more tolerable. Service is overall good but was disappointed that the problem i sat and More

by Lakeishasw76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 14, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that you had a good experience working with Justin, I am a little disappointed that you are still experiencing difficulties with your vehicle. I would be more than willing to speak with you about this directly and ensure that we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Joe Sacchetti - Service Manager - 508-921-1921

June 06, 2021

First Class dealership in every aspect. From the minute you walk until you pick up your car everyone goes out of their way to make sure you have a great experience More

by Chris O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando, Dave Troilo, Fernando Lopez
Jun 07, 2021 -

Ira Acura Westwood responded

Chris, thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Prime Acura - Westwood, and if you ever need anything else, don't hesitate to come back and see us again!

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