Ira Acura Westwood

Non pressuring, upfront and honest Sales associate was extremely knowledgeable about the vehicle and was not intrusive or pressuring at all. Sales Manager was friendly and helpful. Fina Sales associate was extremely knowledgeable about the vehicle and was not intrusive or pressuring at all. Sales Manager was friendly and helpful. Finance employee was knowledgeable and friendly and didn’t try to sell us things we didn’t need. More

Best dealership and service team in the Boston area No matter the service performed on my car, it is always returned to me like the day I first purchased it. Thank you prime Acura for attention to detai No matter the service performed on my car, it is always returned to me like the day I first purchased it. Thank you prime Acura for attention to details! No detail is to small for this dealership. More

Recent Service to MDX Wife's MDX needed service, she received a loaner and issues+ were addressed, Jamie was very attentive and thorough, service department has always been Wife's MDX needed service, she received a loaner and issues+ were addressed, Jamie was very attentive and thorough, service department has always been excellent, highly recommended More

Customer-centered experience that exceeded expectations My wife and I recently purchased a 2016 Acura MDX from Prime Acura in Westwood. Our decision was centered around moving away from a pattern of leasin My wife and I recently purchased a 2016 Acura MDX from Prime Acura in Westwood. Our decision was centered around moving away from a pattern of leasing one of our vehicles toward owning a dependable vehicle that delivered value and a great driving experience. An Acura MDX was at the top of our list, provided we could get the numbers to work and get comfortable with the idea of buying vs. leasing. During our visit to Prime we were greeted by Darwin Vincent. Darwin thoroughly and patiently worked through the lease vs. buy decision process with us as we considered different options. He worked hard to understand what mattered most to us and he demonstrated broad knowledge of Acura products and policies. He never pressured us to make a decision and continued to allow us to work through things at our own pace. He was a delight to work with. My wife and I are very happy with our buying decision and we feel great about the vehicle but particularly with the overall experience with Prime - specifically with Darwin. Darwin made what was an admittedly stressful transition into a truly enjoyable experience. He was in regular communication with us (email, phone and fax) and answered questions promptly and consistently. With his help we arrived at the right decision for us and we feel REALLY good about the sale. I cannot say enough about how he shaped our positive experience. If you're looking for someone to help you find the right vehicle for you and go about the sales conversation the right way, look no further than Darwin. I plan to buy from him again in the future and I can say for sure he's made us repeat Acura customers - there's nobody else I'd rather work with. Keep up the great work and thanks again for all of your help, Darwin. More

Best experience at Acura Prime- they take care of their customers and they make sure you are knowledgeable when ur comes to servicing the car. I will not go anywhere at Acura Prime- they take care of their customers and they make sure you are knowledgeable when ur comes to servicing the car. I will not go anywhere else for service and repairs More

Quick oil change The service staff was super nice and accommodating. I pulled in and was immediately greeted and had my car door opened for me. I met with Albert Fer The service staff was super nice and accommodating. I pulled in and was immediately greeted and had my car door opened for me. I met with Albert Fernandez who helped me with the oil change and all my questions. Great experience. More

Prime is fine My experiences with the service department are consistently positive. Your staff knows how to keep the customer happy. Their comprehensive explanation My experiences with the service department are consistently positive. Your staff knows how to keep the customer happy. Their comprehensive explanations are very valuable and informative and give me confidence More

Great sales ervice Great experience .Chris was knowledgable, patient and pleasant. He answered all questions to ensure I understood. Great tutorial on how to use the s Great experience .Chris was knowledgable, patient and pleasant. He answered all questions to ensure I understood. Great tutorial on how to use the system. Thank you. More

Excellent Experience all the way around. Very nice and friendly people. Honest and made me feel welcome. The entire process was one of the best experiences I’ve ever had in Purchasing an aut Very nice and friendly people. Honest and made me feel welcome. The entire process was one of the best experiences I’ve ever had in Purchasing an automobile. More

Robbery Bring my car in to get headlight fixed, said it was 5,000$ in work. Bring it another place. Only 400. Complete scam of place. Horrible service trying Bring my car in to get headlight fixed, said it was 5,000$ in work. Bring it another place. Only 400. Complete scam of place. Horrible service trying to make a college student pay $5000 when there is only $400 of work needed. More