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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
915 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 915 reviews

August 26, 2025

Couldn't have been nicer to deal with. Zack Lussier handled my issues in an outstanding manner and kept me informed of the service progress along the way. I will definitely recommend Ira F More

by pj.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
August 25, 2025

Got my truck there a year ago now and have been very happy with service everytime I bring it in More

by jman1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold, Stephanie Alderson, Liz Wykes
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August 21, 2025

Zack was excellent to work with. He is very polite and keeps you inform. He has great customer service. Plus the quality of work done by the service department was excellent. Job wel More

by Nel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Aug 23, 2025 -

Ira Ford Auburn responded

Hello Nel, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 19, 2025

Very good communication throughout and easy to schedule appointment online on the day that was convenient More

by Tracimercier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Dubos
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Aug 22, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

August 19, 2025

Advisor was great. Thorough explanations. Very professional. I hope I get him the next time I go in for work. More

by judyrnally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
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Aug 22, 2025 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Thank you, and have a fantastic day!

August 18, 2025

Easy to make an appointment, service was completed quickly, and staff was very courteous. Thanks! More

by nramsdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Aug 20, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2025

Quick easy better price than I had anticipated. Ryan was super informative and helped the process go smoothly. More

by josesantiago86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Alderson, Anthony Palmieri
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Aug 18, 2025 -

Ira Ford Auburn responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2025

Very upfront about the issues with my car. Good communication and video was sent with updates More

by aagugliaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pearce
Report | Print
Aug 17, 2025 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2025

Very quick and professional oil change - honored all coupons - did a multipoint inspection. Nice job! More

by steven.bergeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
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Aug 12, 2025 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2025

Quick appointment availability and excellent service advisor engagement. Explained everything thoroughly and kept updated on progress. More

by Ksoltys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Aug 09, 2025 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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