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Ira Ford Auburn
Auburn, MA
823 Reviews
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May 02, 2025
Went in to service a ford focus 2012. Elizabeth was great even though I was frustrated as anyone when a vehicle starts to go down hill. She was helpful, courteous and her customer service Elizabeth was great even though I was frustrated as anyone when a vehicle starts to go down hill. She was helpful, courteous and her customer service was on point. She walked me through what was needed for the vehicle and the next steps. This makes her a great leader as she was not only understanding but walked me through options to get the repairs done knowing that cost is always major factor for a customer. I will definitely be back and requesting her for my future visits! She was also cute! More
by natinelson
Employees Worked With
Liz Wykes
April 28, 2025
Overpriced vehicles and service. Today I was quoted for a single tire pressure sensor $180. I called another dealership and I was told to replace all four, the total charge would be Today I was quoted for a single tire pressure sensor $180. I called another dealership and I was told to replace all four, the total charge would be $425. Unfortunately this isn't the first time I've been mistreated at this dealership. Good thing I called around. Going forward I'll bring my vehicle elsewhere to be serviced. I'm also done with the poor quality of Ford vehicles. More
by Alfredo
Employees Worked With
Lauren Ostiguy
April 26, 2025
Both the truck 2 1/2 months ago and needs 2 gaskets because is leaking oil and you guys don’t wanted to fixed what a scam don’t trust don’t recommend and i will complain about it and rated the way need because is leaking oil and you guys don’t wanted to fixed what a scam don’t trust don’t recommend and i will complain about it and rated the way needed to b More
by Kb1aot
Employees Worked With
Sales department
April 26, 2025
Had some issues with the sunroof and also the floorboards not operating properly or at all. Zachary took care of both issues for me, professionally and efficiently. It was my best experience there so far. not operating properly or at all. Zachary took care of both issues for me, professionally and efficiently. It was my best experience there so far. More
by falconerjames1
Employees Worked With
Lauren Ostiguy
April 17, 2025
I have a lot of problems with my car that Zach and the Assistant manager took care of me, and help me resolve my issues in a timely manner and they understood my situation. Assistant manager took care of me, and help me resolve my issues in a timely manner and they understood my situation. More
by jchapa_87
Employees Worked With
Zach
