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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
891 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 891 reviews

July 11, 2025

Never thought I’d say this about a dealership but the service advisors here actually try to save you money. Maybe the most genuine dealership employees I’ve ever met. Worked with Jenn this time and she h More

by Georgec8896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Dubos
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July 10, 2025

Had a great experience, very fast and efficient. Let me know as soon as my vehicle was ready. More

by NickCannoli
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Liz Wykes, Bert Surrell, Jen Dubos
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July 09, 2025

Bert and the service crew at Ira Ford Auburn was excellent! I was able to schedule my oil change, air filter, tires rotated and full inspection under a hour. More

by John Steiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Alderson, Bert Surrell
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Jul 11, 2025 -

Ira Ford Auburn responded

Hello John, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2025

They offered me good service. Excellent costumer service was good. They offered me good service. Excellent costumer service was good. More

by Jsantanamartinez0836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Jul 06, 2025 -

Ira Ford Auburn responded

Hi, we truly appreciate your feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 01, 2025

Fast service, Burt had me in and out within the hour. Would definitely recommend Ira Ford More

by Heidiflagg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Jul 03, 2025 -

Ira Ford Auburn responded

Hi, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

June 30, 2025

I get my service here and eventually Ill buy my next car from here. The customer service is great. Theres never any sneaky surprises on the bill. Everything is transparent. More

by klf12x87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bleckley, Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Garrett Lavallee, Liz Wykes, Bert Surrell, Jen Dubos, Zachariah Lussier
Report | Print
Jul 01, 2025 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 28, 2025

Excellent customer service. They took care of my car and safety on the road! Also, due to the facility having an assigned space to work I was able to do so. More

by Xiogonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Jun 30, 2025 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 26, 2025

Was an amazing experience start to finish , can’t say enough good things about this dealership More

by tomf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Jun 26, 2025 -

Ira Ford Auburn responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

Amazing experience with the complimentary pick and drop service…Saved me lots of time Excellent customer service and support! More

by Anne Karomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Liz Wykes, Bert Surrell, Zachariah Lussier
Report | Print
Jun 26, 2025 -

Ira Ford Auburn responded

Hi Anne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2025

Proper professional service. Attention to details and customer needs. Reasonable quick assessment of problems and resolutions. More

by Shep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jun 26, 2025 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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