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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.8
1,114 Reviews
Call Dealership (508) 444-9898
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780 Washington St

Auburn, MA

01501

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Showing 1,114 reviews

February 04, 2026

Very professional and organized. Got a very good coupon in the mail and used it for an oil change More

by Chibbyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaborate Oconnor
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Feb 06, 2026 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2026

Excellent service Excellent professionalism Great customer support Well maintained facility and personnel are very knowledgeable and friendly More

by mlucente24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Bert, Stephanie Alderson
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Feb 03, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2026

It’s scary when you get out of the can and have this feeling, why did I come here!!! Terrible welcome & service. Please people travel 1-2 hours for that good service, not to IRA of Auburn. More

by frenchriverpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
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Feb 04, 2026 -

Ira Ford Auburn responded

I would like to apologize for your recent experience here at Ira Ford. I would like the opportunity to speak with you if you will. Please feel free to reach out to me directly. 774-450-4541 Thank you   Shawnee Wandless General Manager - Ira Ford Auburn

February 01, 2026

My 2017 f150, needed a motor, new motor available maybe in July. After rounds with service and a letter to the CEO of the dealership group, the general manager worked out a deal. They bought my F150 back, More

by Midnite5
Recommend Dealer
Yes
Employees Worked With
Shawnee Wandless, Andrew Dupuis, Kyle DePold, David Bleckley, Kyle Radziewicz
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Feb 05, 2026 -

Ira Ford Auburn responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2026

The service department needs a lot of help. They fixed everything but the problem. Until the end. More

by 1969waterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz Wykes
Print
Feb 05, 2026 -

Ira Ford Auburn responded

I apologize for your recent experience here at Ira Ford. I would like the opportunity to speak with you if you will. Please feel free to reach out to me directly. 774-450-4541 Thank you   Shawnee Wandless General Manager - Ira Ford Auburn

January 30, 2026

Service was very quick and done perfectly! Everyone was kind and helpful as they always are. More

by Abby Surrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Print
Feb 03, 2026 -

Ira Ford Auburn responded

Hello Abby, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 29, 2026

The service consultant always keeps me informed about the progress of the work being done on my car More

by kathy.alicandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Print
Feb 02, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 28, 2026

Excellent service. Nice facility. Good quality service. Ford parts service is excellent. My original 2017 Ford Escape battery needed to be replaced after 0°f temperat More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Gallant
Print
Jan 30, 2026 -

Ira Ford Auburn responded

Hi Jay, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

January 28, 2026

Very clean with fast service and vert courteous workers. I am extremely satisfied with this dealer. More

by probbins0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Print
Jan 30, 2026 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

January 23, 2026

Oil change took almost 2. 5 hours. Completely unacceptable for such a basic service. Huge waste of time. More

by d.gusak1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bleckley, Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Garrett Lavallee, Liz Wykes, Bert Surrell, Jen Dubos, Zachariah Lussier
Print
Jan 30, 2026 -

Ira Ford Auburn responded

Thank you for your feedback and for your visit. We apologize for the extended wait time during your oil change, as this is not the level of service we strive to provide for a routine visit. We understand how valuable your time is and appreciate you bringing this to our attention. We hope to provide a faster, more efficient experience on your next visit. Ira Ford Auburn - 774-321-1118

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