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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
864 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 864 reviews

March 12, 2025

I purchased my truck at Ira Ford. Since 2015 I’ve always had it serviced at Ira. The Service Department is excellent. The representatives are easy to work with and keep me informed. T More

by Shliapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Serrell, Lauren Ostiguy
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Mar 16, 2025 -

Ira Ford Auburn responded

Hi Shliapa, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2025

Fantastic service and friendly employees. Jennifer was especially helpful at the service desk and she ensured that I received the best experience possible! More

by Alex O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Dubos, Lauren Ostiguy
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Mar 13, 2025 -

Ira Ford Auburn responded

Hi Alex, we're happy to hear you had such a positive experience with Jennifer! Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2025

Great experiences all the way around from purchasing my truck to services provided, even being in the waiting area More

by jman1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier
Report | Print
Mar 10, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2025

Jen in service was terrific. She went the extra mile from my first call to the completion of the work. Highly recommend. More

by TeddyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen, Lauren Ostiguy
Report | Print
Mar 10, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Jen to be so supportive during your experience here at Ira Ford Auburn. Thanks for the recommendation, and have an amazing day!

March 08, 2025

All around great experience Would highly recommend their service department they took care of the problem quickly More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell, Lauren Ostiguy
Report | Print
Mar 10, 2025 -

Ira Ford Auburn responded

Hi Kevin, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 07, 2025

I was very happy with the experience I had with Ira ford I ordered a number of parts and all were recived in a timely fashion and I will be recommending Ira ford for any parts or service needs More

by Logan kandrotas
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wykes , Lauren Ostiguy
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hello Logan, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

The dealer was very good kept me informed about the work, they were very easy to communicate with, work was completed on time. More

by dkroche526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2025

Those with whom I dealt in the parts and service departments, Scott and Bert, were knowledgeable, professional, helpful and friendly. More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Bert
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hi Margaret, thanks for your praise and kind comments about Scott and Bert. We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2025

From sales to service, Ira Ford has consistently exceeded my expectations with unmatched professionalism and experience. More

by bill.stendrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JENNIFER DUBOS
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2025

Service dept was awesome, very professional. Being a first time customer I liked the check in process they have. More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier, service,
Report | Print
Mar 03, 2025 -

Lyn responded

I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

Mar 03, 2025 -

Lyn responded

Lyn responded publicly on 3/03/25 10:10 PM I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

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