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Ira Ford Auburn

Auburn, MA

4.7
857 Reviews

780 Washington St

Auburn, MA

01501

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Showing 858 reviews

January 12, 2025

It's close by. easy to get to.people are nice.work with you on what you are there for More

by Wendydejesus68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Jan 14, 2025 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 11, 2025

The people in the service department were very courteous, helpful and professional. A positive experience as usual at this dealership. More

by Jroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 13, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

This was my first time going to Ira Ford for service. This was the best experience I have had at any dealership. The person who helped me was Jenn Scott who is very pleasant and friendly. I chose to wait More

by Larry W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Scott
Jan 12, 2025 -

Ira Ford Auburn responded

Hi Larry, we're happy you found Jenn to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

Car was finished before expected and answered all my questions when needed since it was a big job. More

by kerr261
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, Kyle
Jan 12, 2025 -

Ira Ford Auburn responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2025

Great reception & follow thru from Zach. Comfy waiting area, out of there quickly. Super communication throughout More

by GeorgeF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in Service
Jan 11, 2025 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We hope you have a great day!

January 09, 2025

Ira was fantastic ! They fixed my issues right away and were very polite and it was done in a timely manner More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
Jan 11, 2025 -

Ira Ford Auburn responded

Hi Paul, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We hope you have a great day!

January 08, 2025

Zach Lussier my service advisor did a great job. Everything went better than expected with the oil change. More

by john.b.moreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier
Jan 10, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 07, 2025

Garret my service advisor was great! The problem was fixed satisfactory. I highly recommend IRA Ford. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
Jan 09, 2025 -

Ira Ford Auburn responded

Hello David, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

Bought my 2016 F-150 Lariat there and except for long trips where it may need an oil change away from home, she always gets serviced at Ira Ford in Auburn, Massachusetts. Great dealership populated wi More

by suebriody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in Service
Jan 09, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

I was over charged for the service I requested THE WORKS oil change 49.50 I was charged 115.00 this was my first time at this dealership this is not a way to keep customers coming back. More

by mbombard47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bert
Jan 04, 2025 -

Ira Ford Auburn responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional and affordable service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Shawnee Wandless General Manager Ira Ford Auburn swandless@irafordauburn.com

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