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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
945 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 945 reviews

September 22, 2025

Everyone that I spoke with from start to finish provided excellent customer service. Specifically Bert and Elizabeth. The work and diagnostic was pricey, but I feel confident that they would continue to pro More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes, Bert Surrell
Report | Print
Sep 23, 2025 -

Ira Ford Auburn responded

Hi Danielle, we're happy you found Bert and Elizabeth to be so supportive during your experience here at Ira Ford Auburn. We do hope we can be of assistance in the future. Take care!

September 18, 2025

Bert was very personable, he took the time to make sure van was done correctly More

by Coach-perry
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz, Bert Surrell
Report | Print
Sep 20, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2025

They took great care of my car while doing warranty work. Kept me updated with findings and progress. Took me back in a few days later without an appointment for a minor issue. More

by Wayne norcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wyles, Zachariah Lussier
Report | Print
Sep 21, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2025

Excellent sales experience with Kyle, and could not be happier with whole process at dealership from custom order to delivery. Exceptional experience. More

by Sherrip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Report | Print
Sep 16, 2025 -

Ira Ford Auburn responded

Hi Sherrip, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Kyle at Ira Ford Auburn. If you have any further questions, please don't hesitate to reach out!

September 13, 2025

Ira Ford in Auburn,Mass. They are so amazing. Excellent fast service And service manager they know what they are doing I'll be back all the time thanks More

by ernieboss2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Sep 16, 2025 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 13, 2025

Great knowledge and very curtious. They are willing to negotiate with you and explain the pricing out. More

by jjsnflwrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Dupuis, Kyle DePold
Report | Print
Sep 14, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2025

I came into Ford IRA Auburn for service and the service staff were so nice. More

by david.youngerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Sep 12, 2025 -

Ira Ford Auburn responded

Hi David, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2025

Dealer kept me informed on the status of my vehicle repairs this was helpful for me More

by danielkriha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy, Kyle Radziewicz
Report | Print
Sep 14, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review! It's our pleasure to keep our customers informed and updated on their vehicle repairs. We're glad it was helpful for you. Thank you for choosing us!

September 11, 2025

Sales people work well with service people to get tour vehicle in and out quickly Thanks Dave in sales And Elizabeth in service More

by Bowesy64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Haynes sales and Elizabeth in service
Report | Print
Sep 14, 2025 -

Ira Ford Auburn responded

Hi, thank you for your positive feedback. We are glad to hear that our sales and service teams were able to work together to provide you with a quick and efficient experience. It's our pleasure to have Dave and Elizabeth on our team. We look forward to serving you again in the future!

September 05, 2025

Service communicates well. Discusses options for repairs, and works to return your car same day More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Dubos
Report | Print
Sep 07, 2025 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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