Ira Ford Auburn

Best all around Ford Dealer! Sales were phenomenal to deal with, and service is to notch! Sales were phenomenal to deal with, and service is to notch! More

I was given an 8:00am appointment so I dropped my vehicle off the night before. I later received my reminder text stating the time change to 9:45am. On the day of my appointment I texted at noon to ask for off the night before. I later received my reminder text stating the time change to 9:45am. On the day of my appointment I texted at noon to ask for any updates. (None) At 3:10 I asked again. At 3:30 they got back to me they were just finishing up another vehicle and hoped to get mine in next. The problem was finally being addressed when I arrived at 4:45pm to pick up my vehicle before the service department closed for the day. It took 10 minutes to do a software update and get my electronics functioning properly again! More

Personal at the dealer were very kind and helpful I was pleased for there kindness pleased for there kindness More

Gracias por el excelente servicio lo recomiendo a mis amigos a visitar irá Ford auburn amigos a visitar irá Ford auburn More

Great dealership, they did everything they needed to do in a very short amount of time in a very short amount of time More

Great job at ira ford taking care of my oil and filter and change and coolant and change and coolant More

Fast,efficient, professional service. Zach got me in and out in a matter of minutes for my yearly inspection sticker. Zach got me in and out in a matter of minutes for my yearly inspection sticker. More

I had a very disappointing experience with this dealership regarding a safety recall. I had to come three separate times starting in November just to get parts ordered. By the end of January, I dealership regarding a safety recall. I had to come three separate times starting in November just to get parts ordered. By the end of January, I found out—only after calling Ford directly—that the order had been rejected because the dealership forgot to upload required photos of the mileage and VIN. This was never checked or communicated to me by the service department. For weeks, Ford tried to contact the service department to locate the photos in their archive, with no response. I was advised to email the service manager, David Blecklew, but that also led nowhere. During this process, both I and the Ford representative were repeatedly gaslighted, despite clear evidence of the dealership’s error. The customer support was extremely poor. There was no ownership of the mistake, no follow-up, and no sense of urgency—especially troubling given that this involved a safety recall. It felt like the dealership cared more about appearances and reviews than actually resolving customer issues. For comparison, I went to Place Motors, where the same recall order was completed in 20 minutes without any issues. I would not recommend this dealership based on my experience. More

I would recommend Ira Ford to anyone who would ask. I purchased my car in 2024 and had it serviced several times since and they have been nothing but helpful, courteous, and professional. I purchased my car in 2024 and had it serviced several times since and they have been nothing but helpful, courteous, and professional. More

As a new customer to Ira Ford, I was anticipating making an appointment within a few days. To my delight, Zachary Lussier informed me that it could be taken care of within an hour. He explained cost, I agre an appointment within a few days. To my delight, Zachary Lussier informed me that it could be taken care of within an hour. He explained cost, I agreed snd headed to the waiting area as Mr Lussier asked for my keys and went to start the process. Fifty eight minutes later, my car was ready, bill paid and my car was brought around for my departure. I have Mr Lussier’s card and I am sure I will be working with him in the future. My experience today was a very positive experience. As an elder citizen, I especially appreciated Mr Lussier’s professionalism . More