Ira Ford Auburn

we had a great experience and everyone was very helpful and kind and willing to work with us.. I love the new car and would recommend friends and family thank you !!😊 and kind and willing to work with us.. I love the new car and would recommend friends and family thank you !!😊 More

My 2017 Ford Edge electronic problem everything shut down they got me as soon as they could and only went 2 days without car.Hopefully all set. down they got me as soon as they could and only went 2 days without car.Hopefully all set. More

Felt a bit rushed by the fellow that checked my car in for service. Everything else went well. The service done was the recall on the passenger side air bag. for service. Everything else went well. The service done was the recall on the passenger side air bag. More

I’ve purchased several cars from this dealership.very happy with everyone.i like it because it’s close to home and everyone is very helpful.and I also love my Fords. happy with everyone.i like it because it’s close to home and everyone is very helpful.and I also love my Fords. More

Excellent service and people. Overall a great experience and a great vehicle. People are very helpful and made it a great experience. Thank you all. and a great vehicle. People are very helpful and made it a great experience. Thank you all. More

Thanks for the fix Leaking diff. Received free rental car for the three or 4 days needed to fix the problem. I worked with peter and I won’t let anyone else touch my tru Leaking diff. Received free rental car for the three or 4 days needed to fix the problem. I worked with peter and I won’t let anyone else touch my truck there. It’s under warranty so they left the keys locked in the truck and I used my code at 9pm to get my truck and drop off the rental. Pretty convenient. More

Great Service Another scheduled maintenance out of the way. I really appreciate the updates and reminders about my upcoming service requirements and expiring inspec Another scheduled maintenance out of the way. I really appreciate the updates and reminders about my upcoming service requirements and expiring inspection sticker. Scheduling online was hassle free and work was completed within the time frame estimated. Overall I am totally satisfied with the service I have received at Prime Ford in Auburn oh and the customer service reps and waiting area were excellent! Thanks More

Nice waiting room. I was kept informed on the progress of my service and the results were explained to me.It was a pleasant experience! Well done! . my service and the results were explained to me.It was a pleasant experience! Well done! . More

I would have given 5 stars except the fact that I can’t get anyone to call me back. Bought a beautiful truck (used) Denali over a month ago and still don’t have the second key. Also, the prepurchase inspec get anyone to call me back. Bought a beautiful truck (used) Denali over a month ago and still don’t have the second key. Also, the prepurchase inspection missed several key issues (that they took care of once pointed out). Where is my key????? More

Superb 5 Star Service. Promptly greeted as scheduled. Advisor went over work order in detail. Approximated how long it would take to complete. Staff kept me updated. Service was completed on time. Entire Advisor went over work order in detail. Approximated how long it would take to complete. Staff kept me updated. Service was completed on time. Entire staff was friendly and courteous. Facility is beautiful. Great experience. Highly recommend. More