Ira Ford Auburn

Great atmosphere The team at Prime Ford Auburn are cheerful and polite, makes getting vehicles serviced enjoyable. Brought both vehicles down for servicing. I look fo The team at Prime Ford Auburn are cheerful and polite, makes getting vehicles serviced enjoyable. Brought both vehicles down for servicing. I look forward to new facility. More

Excellent Good customer service helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best t Good customer service helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind. More

Great buying experience My service rep Vince was amazing!! This is the first car I’ve ever bought and he made the experience pleasant and smooth. He made sure to explain all My service rep Vince was amazing!! This is the first car I’ve ever bought and he made the experience pleasant and smooth. He made sure to explain all the features of the car in great detail and I really appreciate that he made me feel like a valued customer. I highly recommend Vince and Prime Ford. Try this place yourself. You’ll be glad you did More

Amazing service Rick goes above and beyond to make the service experience amazing! The tech was super friendly. The parts department was very helpful! Overall great e Rick goes above and beyond to make the service experience amazing! The tech was super friendly. The parts department was very helpful! Overall great experience More

Good scramble to fix my car I brought my 2013 Ford fusion in for a recall repair. Because of a miscommunication between me and rm the repair associate, I was scheduled for a drop I brought my 2013 Ford fusion in for a recall repair. Because of a miscommunication between me and rm the repair associate, I was scheduled for a drop-off, not a wait appointment, which takes much longer. However the manager was able to squeeze my car in and I was done in less than an hour! Excellent customer service! More

Service They make you feel welcome, good service, friendly. They gave me the detail information of the service process and how long it will take for the serv They make you feel welcome, good service, friendly. They gave me the detail information of the service process and how long it will take for the service More

Takata airbag issue Keli was able to set up my rental with ease and my car car was fixed within a month. I was expecting the airbags to take over 60 days. Very easy to d Keli was able to set up my rental with ease and my car car was fixed within a month. I was expecting the airbags to take over 60 days. Very easy to deal with. More

Edge front brakes I took my 2013 Edge in for service because I had a shimmy in the steering wheel when I would brake. I also was due an oils change at this time as well I took my 2013 Edge in for service because I had a shimmy in the steering wheel when I would brake. I also was due an oils change at this time as well. I received a phone call when they had diagnosed the problem to let me know what it was as well as the cost. I am overall happy with the service I received there. On a minor note I would have appreciated if they had replaced the oil change sticker to the new mileage so I know when to bring it back in. A sincere thank you to the service department. More

Very happy with service Eric took time to explain everything and advise me. Very happy wuth the service I’ve received today. My wait time was not very long which I appreciate Eric took time to explain everything and advise me. Very happy wuth the service I’ve received today. My wait time was not very long which I appreciated. More

Routine Inspection As always.. they took great care of my car and my time with a simple state inspection... I will keep coming back for my car’s service. As always.. they took great care of my car and my time with a simple state inspection... I will keep coming back for my car’s service. More