Ira Ford Auburn

Good Customer Service When you go to a dealership, you expect to pay more for services. The only thing that takes the sting out of that is good customer service. Well, the When you go to a dealership, you expect to pay more for services. The only thing that takes the sting out of that is good customer service. Well, the work has to be top-notch, of course. So that's what I've been experiencing at Prime Ford Auburn. Good work and good service. They have done some huge improvements to the service area as well as the showroom. Night and Day. That helps with the overall experience. More

Very friendly and very helpful. I’d recommend this place to my friends and family. All of the staff were really helpful and they made the whole process very low stress. I’d recommend this place to my friends and family. All of the staff were really helpful and they made the whole process very low stress. More

Customer Service. The customer service is always excellent. The employees are polite and helpful. The waiting area is clean and neat and the service was completed on t The customer service is always excellent. The employees are polite and helpful. The waiting area is clean and neat and the service was completed on the day I was told it would be completed. More

Awesome! I stopped into the dealership without an appointment. From the moment I walked in they were extremely attentive. I was impresssed at their efforts to I stopped into the dealership without an appointment. From the moment I walked in they were extremely attentive. I was impresssed at their efforts to make this a great customer experience and it far exceeded my expectations. They also worked as a cohesive team from department to department. Prime Ford will be my go to dealership going forward! More

Awesome I found the car I had been looking for for about a year and I am so happy that it was Prime Ford in Auburn! The whole experience was awesome, the test I found the car I had been looking for for about a year and I am so happy that it was Prime Ford in Auburn! The whole experience was awesome, the test ride Ryan was very knowledgeable and fun , Josh the manager was fair and fast with his decisions and nd Brian the financial guy was the best I’ve ever dealt with! Thank you all for helping me buy my new car!! I’ll be back for a new Ranger they were awesome too! Jim Stepanian More

Excellent service and all the staff involved were very friendly and helpful!! Would definitely recommend this place of business to others. Sales and service b service and all the staff involved were very friendly and helpful!! Would definitely recommend this place of business to others. Sales and service both! More

Professionalism and courtesy plus. My agent Vince Kaseta made buying my new car a positive experience. I would highly recommend him to anyone I know interested in buying a Ford. My agent Vince Kaseta made buying my new car a positive experience. I would highly recommend him to anyone I know interested in buying a Ford. More

Great job , but a little slow. They didn’t fill windshield washer fluid and put greasy hand prints on hood. Took an hour and 45 min to change oil and rotate tir , but a little slow. They didn’t fill windshield washer fluid and put greasy hand prints on hood. Took an hour and 45 min to change oil and rotate tires. Very nice service manager waived fee for service. More

Not Langway Anymore Langway sold to Prime, Prime not the same service as Langway, Bought a Dodge Ram at another dealer as Prime needs to fix service dept. and pricing Langway sold to Prime, Prime not the same service as Langway, Bought a Dodge Ram at another dealer as Prime needs to fix service dept. and pricing issues maybee after they finish the new building things will get better. More

Service recall They serviced my vehicle in a timely manner and kept me aware of what was going on. I would recommend Prime Ford to my friends. They serviced my vehicle in a timely manner and kept me aware of what was going on. I would recommend Prime Ford to my friends. More