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Ira Ford Auburn

Auburn, MA

4.7
866 Reviews

780 Washington St

Auburn, MA

01501

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Showing 866 reviews

March 21, 2019

Very friendly and very helpful. I’d recommend this place to my friends and family. All of the staff were really helpful and they made the whole process very low stress. More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Brian
Mar 21, 2019 -

Ira Ford Auburn responded

Hi Lauren - At Prime Ford Auburn it's our goal to make the car-buying process as stress-free as possible and we are delighted this came through to you! Thank you so much for recommending us, we truly appreciate it.

March 04, 2019

Customer Service. The customer service is always excellent. The employees are polite and helpful. The waiting area is clean and neat and the service was completed on t More

by NancyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Risk
Mar 05, 2019 -

Ira Ford Auburn responded

Hi Nancy - It makes us so happy to hear that you've received consistently excellent service from the Prime Ford Auburn team. We are also glad that your repairs were completed in a timely manner and you could get back out on the roads. Thank you so much!

February 26, 2019

Awesome! I stopped into the dealership without an appointment. From the moment I walked in they were extremely attentive. I was impresssed at their efforts to More

by Sharon B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Mike and Frank
Feb 26, 2019 -

Ira Ford Auburn responded

Sharon - We are elated to hear that our team exceeded your expectations and earned your business! We love that your visit was such a success. Thanks so much for the five stars!

February 18, 2019

Awesome I found the car I had been looking for for about a year and I am so happy that it was Prime Ford in Auburn! The whole experience was awesome, the test More

by Slowpoke25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan , Josh , Brian , Vince
Feb 18, 2019 -

Ira Ford Auburn responded

Jim - We are delighted that you finally found the car you've been looking for at Prime Ford Auburn! It's so great to hear that you had fun working with Ryan and the rest of our team. Congratulations, we look forward to working with you next time.

February 15, 2019

Excellent service and all the staff involved were very friendly and helpful!! Would definitely recommend this place of business to others. Sales and service b More

by Monta16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben A and S.G.
Feb 15, 2019 -

Ira Ford Auburn responded

At Prime Ford Auburn, friendly service is our priority. Thanks so much for the excellent review, we are grateful to have your business!

February 01, 2019

Professionalism and courtesy plus. My agent Vince Kaseta made buying my new car a positive experience. I would highly recommend him to anyone I know interested in buying a Ford. More

by Lkhast1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Kaseta and a business manager.
Feb 01, 2019 -

Ira Ford Auburn responded

Thank you for sharing your experience so others will know what it's like to be a guest at Prime Ford Auburn! We are so happy that your car-buying experience was a positive one. Safe driving!

January 01, 2019

Great job , but a little slow. They didn’t fill windshield washer fluid and put greasy hand prints on hood. Took an hour and 45 min to change oil and rotate tir More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 02, 2019 -

Ira Ford Auburn responded

Chris, thanks again for your understanding and giving us the opportunity to make things right. We'll learn from this an strive to provide a 5 star experience next time. We appreciate your business and taking the time to write a review!

December 30, 2018

Not Langway Anymore Langway sold to Prime, Prime not the same service as Langway, Bought a Dodge Ram at another dealer as Prime needs to fix service dept. and pricing More

by zap3003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anonymous
Jan 04, 2019 -

Ira Ford Auburn responded

People may not realize how important these reviews are to us, however you should know that we use them to improve our internal processes and design an exceptional experience for our guests. I'd like the chance to learn more from you if you're willing. Please give me a call at your earliest convenience so we can discuss. Thanks, Jim Langway - Sales Manager - 774-450-1541.

December 20, 2018

Service recall They serviced my vehicle in a timely manner and kept me aware of what was going on. I would recommend Prime Ford to my friends. More

by Brian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 21, 2018 -

Ira Ford Auburn responded

Hi Brian - Timely service is our goal and we are delighted this came through during your visit. We're also happy that you were kept updated throughout the process. Thank you so much for recommending Prime Ford Auburn!

December 18, 2018

Pleasurable experience with knowledgeable staff Sales rep went to bat to make the deal happen. Straightforward, honest very easy to deal with. Vince is the best and I highly recommend both him and P More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
Dec 18, 2018 -

Ira Ford Auburn responded

"Straightforward, honest, very easy to deal with." These are all things we love to hear! It's fantastic that Vince worked to get you a deal. Thank you very much for recommending him!

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