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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
1,010 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 1,010 reviews

October 12, 2023

Service advisor was very helpful, video sent was very informative and also helpful. Thanks again. More

by Rlxlvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 13, 2023 -

Ira Ford Auburn responded

You're very welcome! We're glad to hear that your service advisor was very helpful, and you found the informative video helpful as well. Thank you for choosing us, and we appreciate your positive feedback!

October 12, 2023

Bought my Ruby Red 2016 F-150 at Ira Ford when it just became Prime Motor Group after its original incarnation, Millbury Motors. Now with the new building, Ira’s Service Department is the best version it More

by suebriody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Oct 12, 2023 -

suebriody responded

Reviews Profile & Settings Ira Ford Auburn Oct 12, 2023 suebriody Bought my Ruby Red 2016 F-150 at Ira Ford when it just became Prime Motor Group after its original incarnation, Millbury Motors. Now with the new building, Ira’s Service Department is the best version it has ever been! Not only are they experts like they’ve always been, they’re more effective and efficient to make for the most effortless service ever experienced! Populated by pleasant professionals, the luxurious waiting area completes the picture. Work gets done while I wait and enjoy my coffee! Tonya checked with me about an issue with my lug nuts that turned out needed to be replaced. And now I’m good to go for the next 5000 miles! I trust Ira Ford to take proper care of my beloved truck and likewise me!

Oct 13, 2023 -

Ira Ford Auburn responded

Thank you for sharing your experience with Ira Ford Auburn, especially our service department. It's wonderful to hear that you found them efficient, effective, and staffed with pleasant professionals. Having a great waiting area and the confidence that your vehicle is well taken care of adds to the overall positive experience. We appreciate your business and the Five-Star review!

October 11, 2023

Great service! I had my mustang serviced there and state inspected! I have all my vehicles serviced there More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Oct 11, 2023 -

Mustang responded

Love Ira!

Oct 12, 2023 -

Ira Ford Auburn responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 10, 2023

Did everything I asked. Communication was good. And got the tires in a day earlier. More

by dgoyette1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach lussier
Report | Print
Oct 12, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Took in my truck 4 days before the appointment, they were communicative and helpful. Didn't try to sell me things I didnt need, and diagnosed an issue no other shop could fix. More

by Pedestefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 11, 2023 -

Ira Ford Auburn responded

It's great to hear that you had a positive experience with your truck's service appointment. The fact that we were communicative and helpful, didn't push unnecessary services, and were able to diagnose and fix an issue that other shops couldn't speaks volumes about our expertise and customer-oriented approach. Safe and smooth driving with your well-maintained truck!

October 07, 2023

I always have a wonderful experience with Ira Ford. Nice and professional staff. Excellent service. Thank you! More

by mvslatino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 10, 2023 -

Ira Ford Auburn responded

That's fantastic to hear! We're so happy you had an excellent experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 30, 2023

Tonya & John They were great they really took good care of me & my car Definitely recommend them Thank you guys for the great service Carmen More

by carmendemelia536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya & John in service
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Oct 03, 2023 -

Ira Ford Auburn responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Tonya & John went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 21, 2023

Kyle is great for the few times I go there a year he always remembers my name and gives me the best experience. More

by Flyingcerealbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 24, 2023 -

Ira Ford Auburn responded

We are thrilled that Kyke provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 21, 2023

This is the worst dealership I've ever had the displeasure of doing business with. I have never come across a company that is so incompetent, disorganized or blatantly deceitful. Despite appearanc More

by echoesofpompeii79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Idiots
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Sep 21, 2023 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 20, 2023

Avoid this place at all costs. They’re some of the worst auto mechanics on the market. More

by Akrish.Ausmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William M
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Sep 21, 2023 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with this auto mechanic. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

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