Ira Ford Auburn

Horrible service department I’d like to start by saying my buying experience was great and I have posted that previously. My sales man was incredible. After the sale I experien I’d like to start by saying my buying experience was great and I have posted that previously. My sales man was incredible. After the sale I experienced some squealing (embarrassing) while driving. I brought my new truck back three times for the same issue. Each time I waited in the waiting room for hours, I was assured it was fixed and each time the noise continued. After driving back and forth multiple times and waiting for many hours I was sent on my way again only to experience the same noise again. I finally dropped it off on a Sunday night for repair on Monday (fourth time) I was called Monday afternoon and informed it would cost me 480.00 for new brake pads. I denied service and headed there to get my vehicle. I spoke to multiple employees who all felt like I was right to be upset. They sent me to the manager who tried to explain to me that the high cost was due to their “MASTER TECHNICIANS” providing a higher quality of work than a typical mechanic. The same master mechanics that couldn’t fix a squeal noise after multiple visits. I have wasted many hours in wait time, miles driven back and fourth and time off work. I have zero satisfaction, confidence or respect for the service department and management at PRIME FORD AUBURN. Here’s the funny part... each time I was there I had to fill out some survey and I observed many others forced to fill out the same survey with the manger breathing down their/my neck. Interestingly enough this time I wasn’t offered a survey. STAY AWAY FROM THAT SERVICE DEPARTMENT AS WELL AS MANAGMENT AND DO NOT BUY EXTENDED WARANTIES FROM THEM EITHER. YOU WILL NOT BE SATISFIED OR RESPECTED!! More

Purchased a new lease Escape My salesman was Kevin. He was courteous, professional and genuine. He made my experience stress free and easy. I would deal with him again and would r My salesman was Kevin. He was courteous, professional and genuine. He made my experience stress free and easy. I would deal with him again and would recommend him to anyone interested in buying or leasing from Prime Ford. I give him an excellent review More

Excellent My purchasing experience at Prime Ford in Auburn was awesome. The employees are extremely knowledgeable, polite and helpful. There was no pressure to My purchasing experience at Prime Ford in Auburn was awesome. The employees are extremely knowledgeable, polite and helpful. There was no pressure to buy or sign. My salesman David Haynes Jr was one of the nicest guys I’ve ever met. He worked with me through each and every step. He was consitantly available to answer questions to which he had all the correct ones. He showed me the in and outs of my vehicle and took care of all my requests. I would highly recommend Prime Ford for your next purchase. More

Kyle Depold is truly outstanding This is the 3rd car we bought from Kyle Depold. He is one of the finest person you will ever meet. He truly listens and works on the best vehicle This is the 3rd car we bought from Kyle Depold. He is one of the finest person you will ever meet. He truly listens and works on the best vehicle and deal for you. Take my advice and ask for Kyle, you wont be sorry! More

Easy no pressure buying experience I totaled my car and was not looking forward to buying a new car at all. The salesman was great and made me feel very comfortable. I didn't feel pre I totaled my car and was not looking forward to buying a new car at all. The salesman was great and made me feel very comfortable. I didn't feel pressured at all and ended up buying a new car instead of a used car as I originally planned to. I would recommend this dealership to anyone looking to buy a new or used Ford vehicle. More

Shop Prime Ford first Prime Ford of Auburn is the place you want to start shopping at first. It will save you a lot of time as you will not go elsewhere after going here. Prime Ford of Auburn is the place you want to start shopping at first. It will save you a lot of time as you will not go elsewhere after going here. Their inventory beats the larger dealerships in the area. Their prices beat ALL other dealerships. And to top it off, their staff is so professional you will never feel pressured. Our day shopping would have been perfect.................if we had gone here first. More

No pressure buying experience I've been looking for a new (to me) car for a while now. I live over an hour away and wanted to make sure that I picked the right car for me. I called I've been looking for a new (to me) car for a while now. I live over an hour away and wanted to make sure that I picked the right car for me. I called Jim Langway and asked if the white 2015 Ford C-Max was available. He checked and it still was, so I drove down immediately. Jim introduced me to Kyle DePold and we went for a test drive. Kyle happily showed me all the features of the car. When we came back he asked if this was something I could see myself driving, and I said yes definitely! The numbers were right were I was comfortable with and Pete from finance department did an awesome job explaining all the contracts to me. I drove away that day with the car registered and inspected. The sales staff was super friendly and congratulated me on my new purchase. I would definitely buy another vehicle from Prime Ford and will refer future customers to Kyle and Jim!! Thanks guys!! More

Terrific Dealership In January 2017 I was looking to purchase a new Ford. My Ford Fusion had lasted for over 235,000 miles and it was time to upgrade. The entire staff In January 2017 I was looking to purchase a new Ford. My Ford Fusion had lasted for over 235,000 miles and it was time to upgrade. The entire staff was friendly and helpful and Kyle DePold worked hard to find my perfect new car. Kyle listened to my needs and found the right car for me and within my budget. I never felt pressured and have been very happy with my new Ford Edge. Highly recommend this dealership and Kyle. More

Ford Escape SSE An enjoyable experience, good trade in, and got the car we wanted. Had to bring the car in from another Dealership, but it was just what we were look An enjoyable experience, good trade in, and got the car we wanted. Had to bring the car in from another Dealership, but it was just what we were looking for. Kyle and Dick were great to work with and spent much time with us old folks showing us the electronics and how they work. Still expect to be finding new things as we drive it. More

Transit Connect Bought a 2015 ford transit connect three weeks ago. Nice staff, good service. Would recommend it to other. Thank for understanding. Good luck in your Bought a 2015 ford transit connect three weeks ago. Nice staff, good service. Would recommend it to other. Thank for understanding. Good luck in your business. More