Ira Ford Auburn

Langway Ford in Auburn, MA It was a complete pleasure to deal with Elmer Voisine at Langway Ford. He was very informative with helping us to choose the right vehicle for us. Br It was a complete pleasure to deal with Elmer Voisine at Langway Ford. He was very informative with helping us to choose the right vehicle for us. Brian Meola in Financing was very quick and efficient. We also had the pleasure to meet Jim Langway. Everyone made our experience exceptional. We drove away in our beautiful new 2014 Ford Explorer. Thank you to everyone at Langway! More

Wonderful Experience Our salesman was Dick Fennelly and we enjoyed every minute working with him. We stopped by for a few minutes to just check out the 2014 Ford Focus an Our salesman was Dick Fennelly and we enjoyed every minute working with him. We stopped by for a few minutes to just check out the 2014 Ford Focus and Dick did not pressure us at all.... I asked for his card, which he gave and we were off... We got pre approved by Ford Motor Credit, went to the dealership on a Monday and drove a new beautiful car out of the parking lot on a Tuesday night.. Mr Fennelly's salesmanship was excellent...... and the finance dept was very good too... We will recommend Dick and Langway Ford to our family and friends... Great customer service..... Thank You very much.. Paul & Kate LaMarre Thompson, CT More

Putting my show on the road thanks to LANGWAY FORD I had visited the lot on a Sunday because I wished to search on my own. I found 2 vehicles that that caught my interest. I went home and did some h I had visited the lot on a Sunday because I wished to search on my own. I found 2 vehicles that that caught my interest. I went home and did some home work on line. I needed storage capacity for my musical equipment. I also needed some degree of comfort due to long trips getting to show venues. These vehicles were right in the ball park regarding storage and comfort as well as price. I returned to Langway the following Thursday and was greeted by Dick Fennelly. I was advised that one of the vehicles had already been sold but the other was available. Dick went to work immediately. Within a very short time I was given numbers to consider. I requested a car fax and my request was promptly addressed. Langway provided me with instant service regarding payment plan,added warranty,registration & sticker with inspection document. I agreed to everything because I felt very comfortable and I felt I was being treated fairly and honestly. I secured insurance the next morning and had the documents faxed to Langway Ford. I drove off Friday afternoon in a 2007 Mercury Mountaineer Premier. The vehicle is a dream. I reported only a few minor issues that were promptly addressed. All in all this was the BEST experience I have ever had purchasing a vehicle. I am now mobile and able to take my show anywhere I wish. Thanks you very much Langway Ford. Special thanks to the detail oriented Dick Fennelly. I would strongly advise anyone that is looking to purchase a new or used vehicle to head straight out to LANGWAY FORD. More

Glad I went to Langway to purchase my new pickup truck I just bought a new F150 truck at Langway Ford. Jack Fino, the salesman, was great and knowledgeable and answered all my questions. I also learned mo I just bought a new F150 truck at Langway Ford. Jack Fino, the salesman, was great and knowledgeable and answered all my questions. I also learned more about Ford trucks than previously and I have owned 12 other Fords over the years. I'm from Western Mass and it was well worth the almost 1 hour drive. The dealer beat the best price I could get in my area by about $10,000.. I would highly recommend you check out Langway Ford and talk to Jack Fino if you are looking for any new Ford. Tom Rodrigues More

Resolution I just received a phone call from Russ. He promised to make things right. His efforts are very appreciated. Fingers crossed. Thank you very much. I just received a phone call from Russ. He promised to make things right. His efforts are very appreciated. Fingers crossed. Thank you very much. More

Take the stress out of buying a car Everyone one at Langway Ford is so nice and helpful. I was greeted right away, but never felt pressured. I had an idea of what I was looking for and t Everyone one at Langway Ford is so nice and helpful. I was greeted right away, but never felt pressured. I had an idea of what I was looking for and the salesperson showed me a few options. With his recommendation, I settled on the perfect car for me! More

I was greeted by a salesman about 5 minutes after looking at cars of my choice. He shook my hand, introduced himself and was very polite. I already knew the car I wanted before visiting, but he never once tr at cars of my choice. He shook my hand, introduced himself and was very polite. I already knew the car I wanted before visiting, but he never once tried to steer me into a car I did not want to explore. I came pre-approved with an exceptional rate from my bank, however, he found a rate lower than mine for me. I picked up the car the next day and my salesman arranged for someone to show me how to operate all of the options inside my vehicle. I was very satisfied with the service and I would recommend Langway for purchasing your next vehicle. More

I took my Ford Fusion in for a brake job prior to moving across the country back in fall of 2013. Once I got settled in my new state I began hearing a sharp squeaking noise while braking. I took my vehicle across the country back in fall of 2013. Once I got settled in my new state I began hearing a sharp squeaking noise while braking. I took my vehicle to my local Ford dealership and was told a part of my vehicle was reinstalled incorrectly during my first brake job resulting in a new brakes, new router, new caliper and replacing the brake fluid in my vehicle which some had leaked out due to the original brake job. My husband and I have made more than 20 calls to the Langway Ford Dealership to speak with the service manager. We have been given the run around for four months now. With the latest calls in the past two months we have been told a refund check, in an unknown amount, has been mailed to our updated address with no check seen to date. Extremely disappointed in this service and will be deterring my friends and family from using the Langway Ford Dealership. More

Every aspect of the sales experience was wonderful. We bought a 2014 Ford Escape Titanium. We expected there to be some catch to their advertisement of taking $5000 off every Escape but there wasn't. Not bought a 2014 Ford Escape Titanium. We expected there to be some catch to their advertisement of taking $5000 off every Escape but there wasn't. Not only did they take the $5000 off (about half of which was rebates from Ford), but they also gave us a very generous trade-in. We have purchased many new cars over the years, but this was the absolute best experience we have ever had. No pressure at all. The Finance Department got a great interest rate for us, and when we stated that we were not interested in purchasing any extended warranty, instead of the usual arm twisting most dealerships put you through, we got a "That's OK" response instead. I would recommend Langway to anyone (in fact I already have). More

customer service Had the perfect new car buying experience here! Every person I can in contact with at this dealership was extremely nice, positive and always greeted Had the perfect new car buying experience here! Every person I can in contact with at this dealership was extremely nice, positive and always greeted me when I walked through the dealership. Mr. Fennelly was extremely helpful and put me in the perfect car. Brian in the finance department was just as helpful. I also met the GM Harold who was equally helpful in finding me a new car. Thanks for the awesome customer service!!!! More