Ira Ford Auburn

David Haynes was very pleasant to deal with. My experience with the sales rep David Haynes was great he was very pleasant and made me feel very comfortable . I was buying a new 2019 Escape bec My experience with the sales rep David Haynes was great he was very pleasant and made me feel very comfortable . I was buying a new 2019 Escape because my 2016 escape (bought there at Prime Ford in 2016 . ) Needed a brand new transmission at 75,000 miles. I brought it in just before 60,000 miles to discuss issues about the transmission and nothing was done about it . the service department did not even put in the records that I talked to them about it . therefore there was nothing they could do for me because the warranty was up at 60,000 and I did discuss the issue in August 2018 just before 60,000 miles . And for that I am not happy at all with prime . I wanted to keep my car a little longer before getting a new car.. how ever I am happy with the new one . What has ruined my plans financially . Thank you Mrs. Goparian More

Scammers SCAMMERS So after 2 lengthy visits I finally worked a deal directly with the “sales manager”-Josh. He said we got the deal. My original salesman Gene SCAMMERS So after 2 lengthy visits I finally worked a deal directly with the “sales manager”-Josh. He said we got the deal. My original salesman Gene (great guy) did some paperwork. Next I’m in the finance managers office. He makes a phone call, does some things on the computer. Then says I’ll have to finalize this in the morning, (it’s about 7:00pm) they are having computer troubles. I leave, but get a call 10 minutes later from Josh. He said that Ford Motor Credit had to change the deal due to my credit score. Now the monthly cost, deposit and length of terms are MORE. I return. He gives me a “paper from Ford Motor Credit” stating the change. I said I’d have to think it over. So I called Ford Credit myself since I had the guys name and number in hand! Spoke to the guy and he told me that the original lower deal was never sent to him. My credit is fine and he approved me for the terms given (Which are the higher amounts) So they lied to me about a deal and tried to blame the change on Ford Credit. I was steaming. Walked back into the dealership. Told Josh if the numbers were not going to work then why didn’t he say so. Instead of scamming me and telling me that Ford Motor Credit was changing the terms. I thanked him and walked out. Never again will I deal with Prime!! More

David the man! Best shopping experience beginning to end! Will definitely recommend and repeat purchases at this location with the same sales man David the friendly Best shopping experience beginning to end! Will definitely recommend and repeat purchases at this location with the same sales man David the friendly neighborhood car sales man! More

Great Experience Gene Rice was are sales representative he was very informative and patient with us. went over everything several times and made sure everything was ri Gene Rice was are sales representative he was very informative and patient with us. went over everything several times and made sure everything was right, went over and above!! If we buy another vehicle would deal with Gene again Morris Shelton More

Good Customer Service When you go to a dealership, you expect to pay more for services. The only thing that takes the sting out of that is good customer service. Well, the When you go to a dealership, you expect to pay more for services. The only thing that takes the sting out of that is good customer service. Well, the work has to be top-notch, of course. So that's what I've been experiencing at Prime Ford Auburn. Good work and good service. They have done some huge improvements to the service area as well as the showroom. Night and Day. That helps with the overall experience. More

Very friendly and very helpful. I’d recommend this place to my friends and family. All of the staff were really helpful and they made the whole process very low stress. I’d recommend this place to my friends and family. All of the staff were really helpful and they made the whole process very low stress. More

Customer Service. The customer service is always excellent. The employees are polite and helpful. The waiting area is clean and neat and the service was completed on t The customer service is always excellent. The employees are polite and helpful. The waiting area is clean and neat and the service was completed on the day I was told it would be completed. More

Awesome! I stopped into the dealership without an appointment. From the moment I walked in they were extremely attentive. I was impresssed at their efforts to I stopped into the dealership without an appointment. From the moment I walked in they were extremely attentive. I was impresssed at their efforts to make this a great customer experience and it far exceeded my expectations. They also worked as a cohesive team from department to department. Prime Ford will be my go to dealership going forward! More

Awesome I found the car I had been looking for for about a year and I am so happy that it was Prime Ford in Auburn! The whole experience was awesome, the test I found the car I had been looking for for about a year and I am so happy that it was Prime Ford in Auburn! The whole experience was awesome, the test ride Ryan was very knowledgeable and fun , Josh the manager was fair and fast with his decisions and nd Brian the financial guy was the best I’ve ever dealt with! Thank you all for helping me buy my new car!! I’ll be back for a new Ranger they were awesome too! Jim Stepanian More

Excellent service and all the staff involved were very friendly and helpful!! Would definitely recommend this place of business to others. Sales and service b service and all the staff involved were very friendly and helpful!! Would definitely recommend this place of business to others. Sales and service both! More