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Ira Ford Auburn

Auburn, MA

4.8
1,071 Reviews

780 Washington St

Auburn, MA

01501

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Showing 1,071 reviews

October 25, 2018

The best they made it so easy and everything went smooth Prime ford auburn is a great dealership I would recommend them to everyone this the second vechile we bought in a year am sure my friends and family w More

by Tiamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew papas Brian meola
Oct 25, 2018 -

Ira Ford Auburn responded

Tiamarie - Your recommendation means so much to us! Thank you for your review and your repeat business! We hope to see you next time at Prime Ford Auburn.

October 23, 2018

Excellent experience all around I was presently surprised by the service I was given I wasn’t planning on buying a vehicle that day but they treated me so well I knew I wouldn’t get More

by Bob franchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene
Oct 23, 2018 -

Ira Ford Auburn responded

Hi Bob - Thank you for visiting Prime Ford Auburn! We're thrilled to be able to offer you the best deal possible along with great customer service. Congratulations on your new car!

October 23, 2018

Very helpful I had an amazing experience here, everyone was super helpful, 10/10 would definitely recommend!!! The prices were great and so was the customer servic More

by tay1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Oct 23, 2018 -

Ira Ford Auburn responded

We appreciate you recommending us! We're thrilled that you had an amazing experience during your visit. Thanks from the entire team at Prime Ford Auburn!

October 23, 2018

Service Review Service was fast, friendly and explained all work to be done. Also explained what services should be considered on my next service appointment. Over More

by Rich1323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fady Sidhom
Oct 23, 2018 -

Ira Ford Auburn responded

Rich - It's our priority to keep our customers well informed about the services their cars receive and we're so glad this was your experience. From all of us at Prime Ford Auburn, thank you for your review!

October 23, 2018

In my prior review I misspelled FADY just wanted to correct I was so relieved that FADY was my service person especially as he is always so helpful and seems genuinely concerned about me and my car. I lov More

by Maya3737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fady
Oct 23, 2018 -

Ira Ford Auburn responded

Thank you again Maya! We love to hear that you can depend on Fady and that he provides personalized, attentive service. We love your enthusiasm for Prime Ford Auburn!

October 23, 2018

Awesome thanks to Fady I know I can count on Prime and especially Fadt for excellent service and honest and reliable work. He went above and beyond as always! More

by Maya3737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fady and another service rep
Oct 23, 2018 -

Ira Ford Auburn responded

Maya - We love hearing that our customers can rely on our Service Team for great auto service. Thank you so much for leaving us positive feedback and mentioning Fadt directly!

October 21, 2018

Initiate a second lease Kyle understands the customer’s objective and then delivers against it. He makes the process flow successfully to a point that’s defined by the custom More

by Ranquij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Depold
Oct 22, 2018 -

Ira Ford Auburn responded

Thank you for your five star review! It sounds like Kyle hit the mark when helping you with your lease. All of us at Prime Ford Auburn appreciate your business!

October 21, 2018

Sales and services Ask for dave your favorite car man! I’ve purchased two vehicles from him and it was relaxing and worry free and he handled everything More

by Billboy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 22, 2018 -

Ira Ford Auburn responded

This is exactly what we want for all of our customers: a relaxing, easy car-buying experience! Thank you for your repeat business and supporting Prime Ford Auburn. We appreciate your review!

October 21, 2018

Awful service department Brought my truck in to have something fixed that should have been working when I bought it. They told me it was covered then kept the truck for 4 days More

by Patrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not using names
Oct 26, 2018 -

Ira Ford Auburn responded

Patrice - This is very disappointing to read. I'm so sorry that we were not able to fix your truck. I'd like to make sure you and your truck are taken care of - would you mind giving me a call. Thank you, William Kramer, Service Manager, 774-450-1521

Oct 27, 2018 -

Patrice responded

I already met with you in regards to this issue. You had no solution for us so clearly you don’t recall the meeting or the issue or the fact that you weren’t willing to help us at all. Please don’t reply to a review to try and show you are willing to stand by your product when you did not.

October 20, 2018

Quick and organized Ordered a new truck and they came out with the right price the first time. They had all the paperwork ready when I came in and I only had to wait for More

by Spencer Winslow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Roach
Oct 22, 2018 -

Ira Ford Auburn responded

There's nothing like a new truck, congratulations on finding yours at Prime Ford Auburn! We all appreciate the great review, Spencer, thank you.

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