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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
830 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 830 reviews

March 08, 2025

All around great experience Would highly recommend their service department they took care of the problem quickly More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell, Lauren Ostiguy
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Mar 10, 2025 -

Ira Ford Auburn responded

Hi Kevin, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 07, 2025

I was very happy with the experience I had with Ira ford I ordered a number of parts and all were recived in a timely fashion and I will be recommending Ira ford for any parts or service needs More

by Logan kandrotas
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wykes , Lauren Ostiguy
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Mar 09, 2025 -

Ira Ford Auburn responded

Hello Logan, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

Those with whom I dealt in the parts and service departments, Scott and Bert, were knowledgeable, professional, helpful and friendly. More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Bert
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hi Margaret, thanks for your praise and kind comments about Scott and Bert. We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

The dealer was very good kept me informed about the work, they were very easy to communicate with, work was completed on time. More

by dkroche526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 09, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2025

From sales to service, Ira Ford has consistently exceeded my expectations with unmatched professionalism and experience. More

by bill.stendrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JENNIFER DUBOS
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Mar 09, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2025

Service dept was awesome, very professional. Being a first time customer I liked the check in process they have. More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier, service,
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Mar 03, 2025 -

Lyn responded

I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

Mar 03, 2025 -

Lyn responded

Lyn responded publicly on 3/03/25 10:10 PM I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

March 01, 2025

Bert gave my husband and I such great service. Stephanie and the man that dropped me off at home were great too. Keep it up. More

by Bee M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert, Stephanie
Report | Print
Mar 04, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Please help. I received the paperwork for someone else's vehicle. Leandro Almeida. My name us Melissa Lomax. Please send the correct one to butterflylissa128@gma More

by butterflylissa128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, Lauren Ostiguy
Report | Print
March 01, 2025

They did a good job I was just hoping to get my vehicle back sooner than it did. More

by kimhanson2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 04, 2025 -

Ira Ford Auburn responded

Hi, thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit.

February 28, 2025

Very cordial and took care of any questions, very pleased, would recommend them to other potential customers. More

by Gehowell383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 03, 2025 -

Ira Ford Auburn responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

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