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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
890 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 890 reviews

April 28, 2025

In the service department i deal with Zach, who in my humble opinion is one of your best assets More

by Raf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Lauren Ostiguy
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Apr 29, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

April 28, 2025

Overpriced vehicles and service. Today I was quoted for a single tire pressure sensor $180. I called another dealership and I was told to replace all four, the total charge would be More

by Alfredo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Ostiguy
Report | Print
Apr 30, 2025 -

Ira Ford Auburn responded

Thank you for taking the time to share your feedback. We're sorry to hear that you feel the pricing you received was higher than expected. We understand how important it is to feel confident in the value you're receiving. Tire pressure sensor pricing can vary based on the vehicle, the sensor type, (OEM vs Aftermarket), and whether programming and installation are included. Our Quote of 180.00 reflects not only the part itself, but also the professional diagnosis, installation and calibration performed by our certified technicians using factory equipment. I also want to make it clear that in the event we do all four sensors, the labor is reduced to maintenance pricing which would lower the cost to be similar to the other quote you received. That said, we never want any of our customers to feel uncertain about a quote. We'd be happy to review the details of your estimate and go over any questions you have to ensure you're getting the right solution at a fair value. Please feel free to reach out to me directly at 774-450-1526. We appreciate your business and the opportunity to make this right. David Bleckley Service Director Ira Ford Auburn dbleckley@irafordauburn.com

May 01, 2025 -

Alfredo responded

The total price I was quoted by another Ford dealership was $425, for 4 tire sensors and the same service that you stated above. Due to all of the past issues with my vehicle, which includes poor customer service from your service department, I'll be taking my business elsewhere. I don't appreciate when a provider of services takes advantage of their customers. It's morally wrong. I also find it condescending that you wrote a response and put a positive spin on the topic but failed to respond to my previous emails relating to the poor customer service I received approximately 6 months ago. Don't pick and choose. You should treat every complaint with professionalism, not just the ones that can be read by the public. Lastly, please do not contact me. Thank you!

April 26, 2025

Always the best customer service. Great communication and everyone is always nice. Service is fast. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Apr 28, 2025 -

Ira Ford Auburn responded

Hi Lauren, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 26, 2025

Had some issues with the sunroof and also the floorboards not operating properly or at all. Zachary took care of both issues for me, professionally and efficiently. It was my best experience there so far. More

by falconerjames1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Apr 28, 2025 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass your comments to Zachary here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2025

Both the truck 2 1/2 months ago and needs 2 gaskets because is leaking oil and you guys don’t wanted to fixed what a scam don’t trust don’t recommend and i will complain about it and rated the way need More

by Kb1aot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales department
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Apr 28, 2025 -

Ira Ford Auburn responded

Hi, we are disappointed you did not have a more positive experience with us at Ira Ford Auburn. Thanks for bringing this matter to our attention. We would like to get more details about this; please contact us at your earliest convenience, Shawnee Wandless General Manager at swandless@irafordauburn.com.

April 23, 2025

Very helpful quick to answer questions and called back when they said they would. Highly recommended More

by Chirp4th1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Apr 26, 2025 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2025

Service department was very helpful in recommending services and scheduling service for our F150 truck More

by Sdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire staff was very professional , Lauren Ostiguy
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Apr 19, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

I have a lot of problems with my car that Zach and the Assistant manager took care of me, and help me resolve my issues in a timely manner and they understood my situation. More

by jchapa_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Apr 21, 2025 -

Ira Ford Auburn responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 17, 2025

Nice people. Fast and efficient service. I was also able to use their office to plug in and work remotely. More

by Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Lauren Ostiguy
Report | Print
Apr 19, 2025 -

Ira Ford Auburn responded

Hi Kane, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Had no issues throughout service. Bert Surell was helpful and professional. Never have any complaints about IRA ford More

by ehopper960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surell, Lauren Ostiguy
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Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Bert to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

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