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Ira Ford Auburn

Auburn, MA

4.7
859 Reviews

780 Washington St

Auburn, MA

01501

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Showing 859 reviews

March 26, 2025

Very clean and inviting. I was greeted immediately by a service writer. Order was written up quickly and I was advised as to how long it would take. Time frame given was spot More

by Dherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert surrell , Lauren Ostiguy
Mar 28, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2025

The dealership was quick and informative when meeting with me. They explained what was wrong with my car and what steps needed to be taken to fix the problem, with a quote for the repairs. More

by thomashiggins1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Mar 28, 2025 -

Ira Ford Auburn responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 25, 2025

Bert in the service department was great to work, took the time to explain the work needed on my Transit More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
Mar 28, 2025 -

Ira Ford Auburn responded

Hi Ken, thank you for your kind review; we are happy to pass along your comments to Bert here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Fast, courteous and informative! Couldn't have asked for a better experience! Will be back! More

by aepasquale1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Mar 28, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2025

I brought my 2015 Ford Edge to Ira Ford to get an oil change and to get a diagnostic of any other services that I may need. I've had my car for two years and its in great condition. Unfortunately, when m More

by T.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
Mar 27, 2025 -

Ira Ford Auburn responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. David Bleckley Service Director Ira Ford Auburn dbleckley@irafordauburn.com Direct 774-450-1526

March 23, 2025

The Team is responsive, professional and accommodating. Highly recommend. Clean environment, customer service is excellent. More

by Anguilla.ljc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Lussie
Mar 24, 2025 -

Ira Ford Auburn responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 22, 2025

Great dealership! Awesome service team and highly trained personnel. Very professional how quickly and effectively they fix and maintain my Ford F-150 I trust only IRA More

by jackpot508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory , Lauren Ostiguy
Mar 24, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 21, 2025

Zach at Ira Ford is incredibly knowledgeable and kind. We always have top notch service and know we’re in good hands when we take our vehicle here! More

by Monahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Mar 22, 2025 -

Ira Ford Auburn responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 20, 2025

I was very happy with the service provided today. I would recommend them to my friends. More

by kwcronin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah lussier
Mar 22, 2025 -

Ira Ford Auburn responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 19, 2025

Great friendly service and customer care - I would highly recommend IRA Ford for any of your needs More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 20, 2025 -

Ira Ford Auburn responded

Hi Cody, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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