Ira Ford Saco

I am highly disappointed. I had to pay 1274.00 today for brakes for front and back on a car I purchased with 9000 miles on it and now has 14, 541 miles because the rotors and I had to pay 1274.00 today for brakes for front and back on a car I purchased with 9000 miles on it and now has 14, 541 miles because the rotors and pads were so bad. I only did 3 car payments on this car and there is no way that that much damage could have happened in that short of time. I did research and there is no way this could have happened so when I brought the car the brakes were not 100 percent from a dealership. Also I thought when we purchased the car we were supposed to get 3 services free . Why did I have to pay for an oil change and tire rotation? The gentleman I spoke to offered no explanation when I talked to him on the phone. Very disappointed and I will not be doing business with Ira ford if that is the kind of service I get after spending 29,000 on a car. My son Gino was going to buy a car from you, but that will not be happening. The guy gave us an attitude when we told him that we came to this service center after scheduling an appointment for 8:30am, which we then got another email that it was switched to 11, but the guy then kept saying we were at the wrong place. 0 for service, 0 for customer service. More

Ira ford service department was excellent to work with, services were prompt and the recommended repairs were explained with great detail. services were prompt and the recommended repairs were explained with great detail. More

I appreciated Andrew’s communication about options and recommendations for service. He did not push for maintenance that was coming up due but not immediately needed and offered his guidance on what I sho recommendations for service. He did not push for maintenance that was coming up due but not immediately needed and offered his guidance on what I should take care of right away. I feel like my van is in good shape for a cross-country trip. More

We had problems with service department, the staff worked to resolve, but service manager interfeared, He needs to be replaced! to resolve, but service manager interfeared, He needs to be replaced! More

Always amazing service. Mechanics and girls behind counter always polite too. My go too dealership with my two cars Mechanics and girls behind counter always polite too. My go too dealership with my two cars More

I’d rate a zero if I could. Transmission went on a truck that doesn’t even have 100k miles, had two full replacements and still is having issues. After my husband and I demandin Transmission went on a truck that doesn’t even have 100k miles, had two full replacements and still is having issues. After my husband and I demanding them to buy back the truck or refund us or find some resolution both the managers, Tracey and Jesse scoffed in our faces, said there’s nothing they can do except have “unlimited” attempts to fix the transmission and they can have the truck for however long they wanted, Tracey repeatedly pointed his finger in our face, followed us out and told me to watch my mouth multiple times, told us to never come back and find another dealership etc.. insane behavior and wouldn’t recommend. More

Very prompt and professional. Friendly staff and nice waiting area. They got me in for an appointment quickly. Friendly staff and nice waiting area. They got me in for an appointment quickly. More

Awesome services, done in a timely manner, also address all my concerns and questions, would highly recommend! all my concerns and questions, would highly recommend! More

I was taken care of eventhough I was late. They'd I'd a full inspection of the car and let me know what service I d be looking at down the road. They'd I'd a full inspection of the car and let me know what service I d be looking at down the road. More

Professional, attentive and my vehicle was handled well. I didn’t understand the questions on the text i received about the bill - it was explained and saved me money. I didn’t understand the questions on the text i received about the bill - it was explained and saved me money. More