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Ira Ford Saco

Saco, ME

4.7
480 Reviews

857 Portland Rd

Saco, ME

04072

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Showing 480 reviews

February 04, 2022

Our visit to this dealer was pleasant as it can be when used car shopping. The wife and I each drove the 2020 Ford Escape that we came to test drive. We liked the way it handled but the ride was a bit bump More

by goldendays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda St. Pierre, Ben ?
Feb 04, 2022 -

Ira Ford Saco responded

We appreciate you sharing your story. Please let us know if we can ever assist you in the future!

Feb 04, 2022 -

goldendays responded

Thanks! Let me know if ever you can do good by me! Mel

January 24, 2022

Daniel Otieno was our salesman. He emailed us, on a Sunday, less than 10 hours after we had submitted our truck query. We called him, arranged to see the truck later in the week, and posted a hold fee More

by vmmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Otieno
Jan 26, 2022 -

Ira Ford Saco responded

Thank you for your kind words Daniel! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 24, 2021

Several months ago I had taken my Ford Ranger into Prime Ford located in Saco to have a rear window replaced under warranty. It took three trips to the dealership for them to take and get good photos of the More

by Bullitt
Recommend Dealer
No
Employees Worked With
Michelle, Stacy
Nov 29, 2021 -

Ira Ford Saco responded

This feedback is concerning to read. We strive to deliver seamless and thorough service, and it is disappointing that this was not previously reflected in your time working with us. I apologize for any confusion regarding your scheduled appointment and assure you that it is never our intention to inconvenience our guests. With that said, I think it would be best for us to discuss your situation together so I can better understand how to help straighten things out. If you are willing to have that conversation, please give me a call when it is best for you. Thank you, Stacey Drummey - Service Manager - 207-571-5032

November 11, 2021

Very good experience. Service was done on time.will be back in the future for service More

by Jgilboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Nov 12, 2021 -

Ira Ford Saco responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Prime Ford - Saco team. Safe travels, and we hope to see you back!

November 09, 2021

Like the Acura MDX as a car but this dealer was not forthright with me and did not appear to follow the regulations under Title 10 chapter 217 State of Maine requirements for repossessed car sale. No m More

by Pwwvt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Nov 11, 2021 -

Ira Ford Saco responded

I'm sorry to hear that you felt misled by our team, as this is certainly not our intention. It sounds like there may have been a miscommunication on our end, and I apologize that it caused some frustrations. We strive to be clear and upfront with our customers, and I regret that this isn't the impression we left. I'd like to speak with you about this over the phone, so if you're willing, please give me a call. Best, Dave Blanchard - General Manager - (207) 571-5041

October 25, 2021

Great customer services. Great experience and great staff. I will definitely refer friends and family More

by Shanty beijo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, demers
Oct 26, 2021 -

Ira Ford Saco responded

We're so happy to hear that our team takes great care of you, and we look forward to working with you again next time here at Prime Ford - Saco.

September 06, 2021

Excellent communication and work was done in a timely fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners. More

by mjw82676
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Morin
Sep 07, 2021 -

Ira Ford Saco responded

Thank you for your positive feedback! The team at Prime Ford - Saco is delighted to help you again in the future. Drive safe!

August 17, 2021

Joe was very easy to work with and very efficient. My time was not wasted at all. Great price on the unit I wanted. I would highly recommend him and prime Saco More

by Dmj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Frechette
Aug 17, 2021 -

Ira Ford Saco responded

We are thrilled to know that Joe made your experience a fantastic one. Thank you for supporting Prime Ford - Saco and congrats on your new car!

August 10, 2021

This department has gone terribly downhill. The manager is rude does not want to take responsibility for shoddy work. I reported that work that was done was done incorrectly and was told that it would take More

by Contactmarcia
Price
Recommend Dealer
No
Employees Worked With
Manager
July 19, 2021

Got my car in for an oil change when I needed to. Also had service on touchy brakes that had been getting worse over the last few weeks. More

by Chpervier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 19, 2021 -

Ira Ford Saco responded

Thank you for the great review! We want the most for our guests, and we are happy to hear that you had a successful time working with the Prime Ford - Saco team. Drive safely, and we hope to see you back!

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