Ira Ford Saco

Great dealership, Salem, Joe Frechette, and Manager Tracy West, did everything to make my buying experience great. Very helpful. Tracy West, did everything to make my buying experience great. Very helpful. More

Our visit to this dealer was pleasant as it can be when used car shopping. The wife and I each drove the 2020 Ford Escape that we came to test drive. We liked the way it handled but the ride was a bit bump used car shopping. The wife and I each drove the 2020 Ford Escape that we came to test drive. We liked the way it handled but the ride was a bit bumpy. After the test drive the salesperson asked how we liked the drive and we told her the above comments. I asked if the price was firm, and she said yes and made no counteroffer. I had my check book with me and ready to buy the Escape. So, with no counteroffer we left for home. it seemed like a wasted trip. Also, we had no trade in if that makes any difference.. More

Daniel Otieno was our salesman. He emailed us, on a Sunday, less than 10 hours after we had submitted our truck query. We called him, arranged to see the truck later in the week, and posted a hold fee Sunday, less than 10 hours after we had submitted our truck query. We called him, arranged to see the truck later in the week, and posted a hold fee. Daniel was the ultimate professional from his first email to the moment we drove away with the truck he sold us. The entire operation at Ira Ford Saco was professional and well organized. We drove away knowing we had received optimal customer service all the way through the process. Daniel Otieno was the link and he stood out from beginning to end. More

Several months ago I had taken my Ford Ranger into Prime Ford located in Saco to have a rear window replaced under warranty. It took three trips to the dealership for them to take and get good photos of the Ford located in Saco to have a rear window replaced under warranty. It took three trips to the dealership for them to take and get good photos of the defective window which would be sent to FORD for warranty approval. A short time afterwards I was informed the window had arrived and was ready for installation. A scheduled appointment was made. Giving it some thought I decided not to have the window replaced, I did not want to chance any damage occurring to my Ranger having the current window removed and the new window installed. I canceled my appointment. I was then told by the service manager if this work was not completed within 7 days the window would be SENT BACK. I rescheduled the warranty work to be performed. Coming up to the appointment date I contacted the service department and informed them I was reluctant in having the window replaced, again, not wanting any possible damage occurring to my Ranger which was in NEW condition. I was then contacted by phone from the service manager and was told verbally that if I didn't have this work performed Prime Ford would not do any future warranty work on my Ranger. I was NOW told the the window could not be returned. A voice mail message stating the same as to future warranty work had also been left on my cell phone around the time I spoke with the service manager. I further explained to the service manager that in a earlier service performed by Prime Ford my Ranger was not taken care of as I had requested it be and this was one reason I was not going to allow them to perform the window installation. More

Very good experience. Service was done on time.will be back in the future for service back in the future for service More

Like the Acura MDX as a car but this dealer was not forthright with me and did not appear to follow the regulations under Title 10 chapter 217 State of Maine requirements for repossessed car sale. No m forthright with me and did not appear to follow the regulations under Title 10 chapter 217 State of Maine requirements for repossessed car sale. No mention at time of of sale that car was repossessed nor did they provide statement at time of sale for me to sign. Found out repossessed when tried to register because their was a defect in title chain. (Funny carfax report did not mention either! ) At that time I requested a form to correct title and found it to be repossessed. In addition it was my strong feeling that their office suggested a little more insistently that I buy the extended warranty which I still have not received. I think even in absence of law, this was unethical not to disclose. I would not do business with this dealer again More

Great customer services. Great experience and great staff. I will definitely refer friends and family staff. I will definitely refer friends and family More

Excellent communication and work was done in a timely fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners. fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners. More

Joe was very easy to work with and very efficient. My time was not wasted at all. Great price on the unit I wanted. I would highly recommend him and prime Saco time was not wasted at all. Great price on the unit I wanted. I would highly recommend him and prime Saco More