Ira Ford Saco

Service visit 9/18/18 My service visit went off without any problems. All of the work I wanted was finished correctly and with the time quoted. I was delighted. My service visit went off without any problems. All of the work I wanted was finished correctly and with the time quoted. I was delighted. More

Another great visit The people that work at this dealership are very accommodating, from sales to service. They always take great care of me. I am fortunate to have the s The people that work at this dealership are very accommodating, from sales to service. They always take great care of me. I am fortunate to have the same mechanic always do maintenance on my car, at my request. The next car I buy will be from Prime. More

Great service department, clean with plenty of accomodations while waiting. Staff is friendly and knowledgable, which makes it easy for me to keep going back! department, clean with plenty of accomodations while waiting. Staff is friendly and knowledgable, which makes it easy for me to keep going back! More

Absolutely ridiculous 1) I have owned fords since I was 16, I’m 53 and I am shocked at the practices in your dealership. I am a return Maine resident from Spfld Mass area. 1) I have owned fords since I was 16, I’m 53 and I am shocked at the practices in your dealership. I am a return Maine resident from Spfld Mass area. I have used extended warranties on all my cars. I have always gone to the dealership for prom lens with my cars. I brought my explorer that needed an alternator. I knew it needed one because it died in a Sunday when you were not open and went to ORielys to have a battery installed. They, for free put the “ computer” on my car and told me I needed an alternator. You charged me $120 to do the same thing. My warranty told me that’s crazy and only paid for 1/2. My windshield wiper motor died 1/2 way through last winter. It went slower and slower and died. It is also covered so I asked them to take care of that and wastold it would be anoth $120 to diagnose that. Are u kidding me. In 30 years I was told if we fix you don’t pay to diagnose and that was back before plugging a machine into a computer in the car and being told in 5 min what was wrong. What a rip off. Then it took two full days to get the job done. I am looking for a new car next month as my son is now here and driving my husbands F150 and we decided a new one was due us anyway. My daughter two months ago went across to the Chevy dealer and bought a new Silverado. I called them and was told they never would have charged me $240 for those simple diagnosis especially since I was fixing it with you, so we have decided that we will become Chevy truck drivers now. I have defended all my Ford choices over the years. I still own my 66 coup mustang and my ford Ranger. I’ve owned a beautiful Tbird a windstar I drove for 13 years and loved I even owned a 5 speed EXP. I still own a Focus I use for long business trips, great on gas. The only vehicles I’ve ever bought that were not Fords are my HARLEYS. SO since your practice is to now charge us for such simple diagnosis I’m going to have spend my golden years in Chevy. My husband is so mad he wants to sell the -66 and 78 Ghia mustangs. I’m fighting him in that choice. So here’s to change. I know the little my decision will impact you, but it’s the small things in life that count and for me being treated like you care about me is a small thing that counts Carole Nelson Scarborough Maine More

Great customer service. Was a wonderful experience and easy transition from two vehicles to one! Was so nice that they have an area for kids to stay entertained while we wait Was a wonderful experience and easy transition from two vehicles to one! Was so nice that they have an area for kids to stay entertained while we waited, made for a smoother wait. Was also nice that they have a massage chair, I used it several times while waiting! Thanks Prime for making buying a vehicle so easy!! More

Thank you Nice place for my purchase. Darren was very helpful. I completed the transaction quickly and with the Finance department securing a terrific loan I go Nice place for my purchase. Darren was very helpful. I completed the transaction quickly and with the Finance department securing a terrific loan I got the car I wanted! More

Satisfied customer I love how quickly the service department got me in. I called Saturday morning and I was able to be seen on Monday morning. Very professional and know I love how quickly the service department got me in. I called Saturday morning and I was able to be seen on Monday morning. Very professional and knowledgeable More

Sales Process Everyone at the dealership was a pleasure to work with. Tracy West made sure that the Mustang that I wanted was ordered from the factory and kept me i Everyone at the dealership was a pleasure to work with. Tracy West made sure that the Mustang that I wanted was ordered from the factory and kept me informed throughout the wait for it to come in. More

Nick rocks!! Nick made the entire buying process easy and stress-free. Everyone at the dealership was friendly and helped to make it a very positive experience! Nick made the entire buying process easy and stress-free. Everyone at the dealership was friendly and helped to make it a very positive experience! More

Excellent service - Again ! Prime Ford has a well run service center and makes every effort to make the experience a positive one. They verify with you the work planned, make su Prime Ford has a well run service center and makes every effort to make the experience a positive one. They verify with you the work planned, make sure you are aware of any other items noticed or recommended and upon completion provide a detailed health report of your vehicle. That leaves me confident my vehicle is ready for the road! More