Ira Ford Saco

Before 10K trip I took our F150 for an oil change and tire rotation including a safety check. The oil was changed and tires rotated. The safety check was completed wi I took our F150 for an oil change and tire rotation including a safety check. The oil was changed and tires rotated. The safety check was completed with the results of the differential seals leaking slightly in the front but leaking a lot in the rear. The tech was able to get the work completed by the end of the day so we could leave on our trip on time. More

First Service The service department was quick to greet me and quick to get the car in. Jessie was courteous and explained everything well. The wait was a bit long The service department was quick to greet me and quick to get the car in. Jessie was courteous and explained everything well. The wait was a bit long for an oil change about 90 minutes. They used to wash and vacuum your car but no longer do this. More

Service Jessica as always is very professional and pleasant. As I own a local business she ensures my truck is quickly attended to so I have minimum down time Jessica as always is very professional and pleasant. As I own a local business she ensures my truck is quickly attended to so I have minimum down time. More

Good service unfortunately the part for the recall I was scheduled for was not available and had to be ordered which will require a follow up visit unfortunately the part for the recall I was scheduled for was not available and had to be ordered which will require a follow up visit More

Good customer service I was pleased with the friendly, efficient service I would recommended Prime Ford highly. Stacey Drummey got me out of there fast when I was on my lu I was pleased with the friendly, efficient service I would recommended Prime Ford highly. Stacey Drummey got me out of there fast when I was on my lunch break More

By far the best dealership experience I’ve ever had The experienced no pressure sales approach that our salesman exhibited was EXACTLY what we were hoping for and more. We were not rushed or pushed towa The experienced no pressure sales approach that our salesman exhibited was EXACTLY what we were hoping for and more. We were not rushed or pushed toward anything outside of our price range and we were given more than ample time on our test drive. We were also able to personally go into the shop and look underneath the vehicle to check the frames condition. I could not have asked for a more professional and customer oriented atmosphere and sales staff!! More

Proactive and communicative service! On tour, more than 1000 miles from home, my Ford van suddenly required emergency service for a major drive train issue. On the way into Maine, I had a On tour, more than 1000 miles from home, my Ford van suddenly required emergency service for a major drive train issue. On the way into Maine, I had already called maybe eight different dealer service departments in Maine, New Hampshire, and Massachusetts before reaching Jesse Beaulieu at Prime Ford in Saco. Rather than tell me how busy the service department was as the previous eight people had, he patiently listened to my description of the problem and then asked for the vehicle’s VIN so he could check on any recalls or notes on known issues with that specific model. He found a recall on one of the parts he suspected could be to blame and, despite also being rather busy, went ahead set an appointment for the following day to drop off the van for them to have a look. Through the entire process, Jesse went above and beyond to keep me updated, made sure that everything was explained thoroughly, and performed at a level that I’ve never experienced at another dealer service department. More

Easy buy Frank was a pleasure to work with. He made the car buying process easy which is not always the way it goes He is friendly and understands the cust Frank was a pleasure to work with. He made the car buying process easy which is not always the way it goes He is friendly and understands the customers desires and then makes sure they are met well dine More

Great Service! They really try to help you out. Prime Ford gets me in and out quickly and on short notice, and saves me money. Stacey called the other dealership and got me a ride to work when the F Prime Ford gets me in and out quickly and on short notice, and saves me money. Stacey called the other dealership and got me a ride to work when the Ford driver was already on his way on a long trip. More

Great service Stacy was great to work with. She was considerate of my time and made every effort to get me out of there as soon as possible. Stacy was great to work with. She was considerate of my time and made every effort to get me out of there as soon as possible. More