Ira Ford Saco

I purchased a 2024 F-150 XLT 3. 5L EcoBoost from IRA Ford Saco on 9/14/2024. On 11/1/2024 I was driving to New Hampshire and lost all acceleration power in the truck and the check en 5L EcoBoost from IRA Ford Saco on 9/14/2024. On 11/1/2024 I was driving to New Hampshire and lost all acceleration power in the truck and the check engine light came on, followed by black smoke bellowing out of the exhaust. I had the vehicle towed to Claremont Ford in New Hampshire, which was the closest Ford Dealership to where I was (approximately 3.5hrs from my house). Claremont Ford confirmed that the turbo blew in my 5 week old truck and it would need to be replaced, due to a Technical Service Bulletin. This truck has less than 3,000 miles on it. I notified IRA Ford on 11/1/2024 of the situation, they did not offer any solutions or help regarding getting me and my friends back to Maine from New Hampshire. I called IRA Ford again on 11/4/2024 and I spoke with Tracy West. Tracy stated that he was baffled to hear about the situation with my brand new truck. I explained that I need a loaner vehicle and he stated that he didn't have any loaners. I explained that I have a 2.5 year old at home that I need to transport to/from daycare, as well as getting myself to and from work. He empathized with the situation but stated he didn't have a loaner, but would talk to Manager David Blanchard and call me back on 11/5. Today is 11/12/2024 and I still have not heard back from IRA Ford in Saco regarding a loaner vehicle. Not having a vehicle for the last 11 days has created substantial stress and hardship trying to get to and from work as well as care for my son. IRA Ford has made no attempt to try to take care of me as a customer. More

Employees makes you feel welcome from the minute you walk through the door. Very willing to work with you and your budget. through the door. Very willing to work with you and your budget. More

Great dealership, very quick service, detailed, to the point, very good customer service. I would recommend this dealership. point, very good customer service. I would recommend this dealership. More

They did a great job on the oil change and inspection! The Service people are excellent! The Service people are excellent! More

I've been satisfied with my purchase and the first service performed on the pickup. service performed on the pickup. More

Had the Works done today for my car. It was quick and easy while we waited. Thanks IRA. It was quick and easy while we waited. Thanks IRA. More

This place was top notch very professional, great service and made you feel welcome at their shop. and made you feel welcome at their shop. More

Great people, that really cares about their clients. The work was done on time and in budget The work was done on time and in budget More

Very fast, friendly, knowledgeable and efficient. Highly recommend this service department. Mechanics as well...well done. Highly recommend this service department. Mechanics as well...well done. More

Brought it in for recall item, they didn’t have part first time but got it in for second visit, second visit went well. first time but got it in for second visit, second visit went well. More