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Ira Lexus of Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,615 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,615 reviews

October 26, 2023

Jake in sales was great to work with would recommend. Brandon in finance, on the other hand, was not. Tried to negotiate a better loan rate and he was very condescending to me. Telling me paying 10 doll More

by dav61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Summit, Brandon Banich
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Nov 05, 2023 -

Ira Lexus of Danvers responded

Thank you for your candid comments. We reviewed this with our team and you are right, we should have been more empathetic to your situation. Please accept our apologies and hope you consider us in the future. Willy Moy General Manager 978-739-8608 WMoy@Group1Auto.com

October 26, 2023

The sales and finance teams were both great to work with. They made test driving and purchase really easy and I didn’t feel pressured at all. More

by tara33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolette Moriarty
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Nov 04, 2023 -

Ira Lexus of Danvers responded

It's great to hear that both the sales and finance teams were great to work with and that you had an easy and pressure-free experience with test driving and making a purchase. Creating a relaxed and non-pressured environment can greatly enhance the car-buying experience. Your positive feedback is much appreciated! Enjoy your new vehicle!

October 26, 2023

Great crew in Danvers. It’s nice to have the ability to have the same service tech. Dennis Pellegrino does a great job, More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Nov 01, 2023 -

Ira Lexus of Danvers responded

Having a great crew and the ability to work with the same service technician can provide a sense of continuity and trust in the service department. It's great to hear that Dennis does a great job. Thank you!

October 25, 2023

Cassidy was really great and helpful. Answered all my questions, and made sure i understood everything. More

by Hanquach10
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Oct 31, 2023 -

Ira Lexus of Danvers responded

We are glad to hear that Cassidy was great and helpful, answering all your questions and ensuring you understood everything. Excellent customer service, especially with clear communication, can make a significant difference. Your feedback is appreciated!

October 24, 2023

Jennifer Perry is there he best! She always makes my service experience an excellent one, More

by Slfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry- five stars
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Oct 31, 2023 -

Ira Lexus of Danvers responded

It's great to hear that Jennifer is the best and consistently makes your service experience excellent. A dedicated service advisor like Jennifer can greatly enhance the overall service experience. Your positive feedback is much appreciated!

October 23, 2023

My advisor Dennis P is very detailed when I bring my car in for service. Excellent service every time I see him. More

by lenp978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Oct 25, 2023 -

Ira Lexus of Danvers responded

It's fantastic to hear that your advisor, Dennis provides you with detailed and excellent service every time you visit. Attention to detail and consistency in service can greatly enhance the customer experience. Your positive experience is important!

October 23, 2023

Always a positive experience - whether my car needs a simple oil change or something more. More

by J
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Brendan, Joan Smith, Rick Chase
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Oct 25, 2023 -

Ira Lexus of Danvers responded

We are glad to hear that you consistently have a positive experience, whether it's for a simple oil change or more extensive service. Reliable and positive experiences at Ira Lexus of Danvers are essential for maintaining your vehicle and your peace of mind. Your continued satisfaction is important!

October 23, 2023

Great service. Mark was very nice and I was in and out very easy. Thank you More

by cgoodhue02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Oct 24, 2023 -

Ira Lexus of Danvers responded

It's wonderful to hear that you received great service from Mark and that your experience was easy and efficient. Thank you for taking the time to share your positive feedback.

October 23, 2023

Service adviser Brendan DAngelisis a great adviser and always makes sure my vehicle is properly maintained and all services are timely completed More

by Frankdicensocpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Middleton
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Oct 24, 2023 -

Ira Lexus of Danvers responded

It's great to hear that service adviser Brendan has consistently provided excellent service, ensuring your vehicle is properly maintained and that all services are completed in a timely manner. Having a reliable and attentive service advisor is valuable for the care of your vehicle. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

On time appointment. Wait time for service as estimated. Excellent and quiet waiting room with comfortable chairs and side room for desk work. Plentiful snacks and bevera More

by PS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Diangelis,Service Dept.
Report | Print
Oct 24, 2023 -

Ira Lexus of Danvers responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Oct 25, 2023 -

PS responded

Please give a copy to Brendon Deangelis.

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