Ira Lexus of Danvers

I have purchased several cars from IRA LEXUS & it has always been a positive experience The service department and Dennis Pellegrino has been excellent to work with from the effficiency of the actual always been a positive experience The service department and Dennis Pellegrino has been excellent to work with from the effficiency of the actual service apppointment, including keeping me informed during the appointment, clearly explaining the work to be performed as well as following up after the appointment. Owning my Lexus has been awesome. More

I was in Boston for a weekend and was returning home to Portland on the Monday. Five of my dashboard warning lights went on and the engine sounded and felt like it was misfiring as I headed north. Quickly Portland on the Monday. Five of my dashboard warning lights went on and the engine sounded and felt like it was misfiring as I headed north. Quickly Googles Lexus Service and Ira Lexus in Danvers was close by. Long story short they (Richard) was friendly and upbeat and they took my car right in. They discovered that a large nest in the engine compartment. They figured squirrel due to the acorns and droppings. Some of the wiring had been gnawed on! Sure enough they sorted it out and a couple hours later I was on my way home. Richard C, the Assistant Service Manager was incredibly friendly and helpful. He kept me constantly updated on the progress. They even used rodent repellent tape on the wiring - who knew?! Six stars for great service on the fly. More

Jennifer with service is great to work with and super helpful. Questions answered quickly and accurately helpful. Questions answered quickly and accurately More

Dennis Pellegrino was a pleasure to do business with. He was very courteous and concerned about my problems. Dennis called me several times during the repair process to keep me informed as to how t He was very courteous and concerned about my problems. Dennis called me several times during the repair process to keep me informed as to how the work was progressing and what was being done at that time. I will recommend Dennis to my family and friends. IRA should be proud to employ people like Dennis who genuinely care about their customers. Thank you. GOOD JOB ! More

They messed up! Waited forever, dropped my car off, and then realized I didn’t rent. Waited forever, dropped my car off, and then realized I didn’t rent. More

From car pick up, to communicating any concerns with me, two car drop off, Ira continuously provides outstanding customer service. I would not trust my car with anyone else two car drop off, Ira continuously provides outstanding customer service. I would not trust my car with anyone else More

I recently had the worst experience trying to buy a car through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates, and even after all that, there wasn’t the slightest acknowledgment or apology for the delay. The communication with the dealer was equally frustrating—disorganized, unresponsive, and lacking basic courtesy. It felt as though my time and interest in making a purchase were not valued at all. Buying a car should be an exciting and smooth process, but this experience was anything but that. I strongly recommend avoiding IRA Toyota if you’re looking to buy a car. Save yourself the frustration and take your business somewhere that values customer service and respects your time. This was truly a disappointing and unprofessional experience. More

They attempted to over-charge me for my repair. They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all n They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all night. Not coming back. More

Always a great experience with my advisor Jennifer Perry. She keeps me informed on the status of my vehicle and provides great customer service. She keeps me informed on the status of my vehicle and provides great customer service. More

Had a 100k maintenance at Lexus. Great service!! Very responsive. Worked with Dennis! Excellent work! Great service!! Very responsive. Worked with Dennis! Excellent work! More