Ira Lexus of Danvers

Pleasant employees, great waiting area, overall great service. It’s why I go to IRA service. It’s why I go to IRA More

Abraham Guillen and the Lexus Team were very professional. My RX2350 was serviced by the team and I was pleased with the outcome professional. My RX2350 was serviced by the team and I was pleased with the outcome More

It took 3. 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anyt 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anything. The check in process is total chaos. I waited in the car for a good five minutes before someone told me to go inside. The refreshments area was totally empty. Not even a drink in the fridge. Overall a very poor experience. More

Always extraordinary service! ! Prompt, professional and thorough each and every time. Very happy with Ira Lexus. ! Prompt, professional and thorough each and every time. Very happy with Ira Lexus. More

Kal was the salesman. Fantastic person to work with. The finance guy took care of us as well. Fantastic person to work with. The finance guy took care of us as well. More

I was excited to purchase a new GX550 today. After agreeing to the price (mind you, MSRP due to "high demand"), I was told 3 add'l items were required to add to the purchase in order to sell me After agreeing to the price (mind you, MSRP due to "high demand"), I was told 3 add'l items were required to add to the purchase in order to sell me the car. These were not from the factory, they would be done by the dealer. None had already been done, b/c the car had literally arrived off the truck and hadn't even been prepped yet. 1. $1134 for a ceramic coat paint peotection 2. $299 for Nitrogen gas in the wheels 3. $499 for some "tracking device" so my car could be found any time. So, my final offer to the salesman was that I would pay MSRP but didn't want these extra products that have no value to me. I was told that I could not buy the car without adding these, "because it's a GX550", "Company policy". Was also told the company only finances through Lexus Financing and I could not use my own bank. Another lifetime first! Having bought many cars over my lifetime, I have never been forced to add value to the dealers cost through required dealership adders as a requirement for a car purchase. I later spoke with 2 other MA Lexus dealers about their "requirements" and none had these for any car including that model. Doing this because a new model is in high demand is unfair and deceptive. This kind of business practice is not the kind of place I will ever do business and hope the word spreads for "buyer beware" and go elsewhere for a Lexus. More

Service is great and easy to make appointment. Personal is very nice and helpful. Facility is clean and comfortable. Personal is very nice and helpful. Facility is clean and comfortable. More

Always efficient, to the point and no nonsense. The service writers are always polite , courteous and friendly. Especially Brendon and Mark. The service writers are always polite , courteous and friendly. Especially Brendon and Mark. More

Jennifer was very courteous and professional. Brendon is and has always been helpful and professional. Brendon is and has always been helpful and professional. More

I have been using Ira Lexus Service for the past 5 years or so. I find their service fairly efficient and reliable. or so. I find their service fairly efficient and reliable. More